avis_word LAÏLA 皇帝之家Royal Cove

Good suggestion for everyone for this resort, neat and clean area, good views for every sides, best option for everyone.

Le personnel hyper serviable toujours souriant la cuisine de bonne facture. Un séjour reposant.

We had a great week-long family stay at this beautiful oasis in Seychelles. With its spacious, comfortable rooms, stylish restaurant, relaxing pool (and large kids pool) surrounded by lush vegetation in the hotel's courtyard and friendly, helpful staff, it creates an unpretentious, authentic island experience. Laid-back luxury with a great vibe. Across the road from a beautiful beach and Café Kreol, likely the best beach restaurant on the island operated by the same company as the hotel. Stunning views, great food, drinks and above all the service. Well done, hopefully will be back soon!

Best service and food we had in Seychelles. Highly recommend.

Un buen hotel a 4 estrellas con un servicio impecable, todos son súper atentos y disponibles. Hay una chica en la recepción súper joven que es un amor de persona, ( el día de salida pedimos el desayuno para llevar porque el taxi nos recogía a las 6:00 am y se encargó de organizar todo). Hay una chica con el pelo corto en la zona del bar/piscina que sinceramente es bastante grosera, parece que hay que pagarle para que sonría un poco. Vi algunas actitudes en la recepción entre compañeras que se hablaron bastante mal entre ellas que me resultó poco profesional y fuera de lugar.
En general el hotel está bastante bien, el servicio de limpieza de la habitación fue fabuloso y muy eficiente. Botellas de agua gratis vienen cambiadas cada día en la habitación. El hotel está totalmente nuevo. Tienen un gimnasio bastante gracioso y bien mantenido con todas las máquinas nuevas. El hotel está prácticamente a pie de playa, solo hay que cruzar una carretera. La playa es espectacular con agua cristalina, y hay a disposición de los clientes kayak gratis ( que no nos lo dijeron en el momento del check in, nos dijeron un montón de cosas inservibles pero esto no…). También hay té y dulces gratis a las 15:00 en la zona de la piscina, pero esto tampoco nos lo indicaron en el check in, lo descubrimos leyendo las reseñas. La piscina es espectacular, perfecta para relajarse, aunque yo metería la música del bar un poco más baja. Nos dijeron que nos habían hecho un upgrade gratis de la habitación a una mejor con vista montaña, pero la vista era más bien a la gasolinera que está justo enfrente del hotel… pero la verdad que con el calor que hacía hemos tenido siempre las ventanas cerradas con el aire acondicionado así que no se sentía nada, pero vamos que de upgrade gratis nada de nada. El desayuno es bastante completo, hay de todo, está a la altura de un 4 estrellas. No puedo evaluar el restaurante porque no comimos ningún día allí, los precios son carísimos, 18€ por una pizza… aconsejo salir a comer y cenar fuera.
Le doy 5 estrellas porque el hotel ha cubierto todas nuestras expectativas, y hemos pasado unos días bastante relajados. Creo que en general hay una buena calidad/precio. El hotel es un 4 Estrellas y cumple todos los requisitos para serlo, si queréis un servicio de un 5 estrellas tendréis que pagar mas y reservar en un hotel que las tenga, no seáis hipócritas.

Put simple: if you go to the Seychelles, go for another option (and maybe spend a little more) to be fully satisfied.
Laila is the kind of place that leaves a bitter taste on a variety of aspects:

- no direct access to the beach
- the rooms with mountain view overlook an ugly parking lot (the pictures on booking do not seem accurate).
- no recognition of status members at Marriott Bonvoy
- they charge your credit card without authorisation, so keep track of it

We had a longer conversation with the manager and it had a scammy vibe right from the outset.
We had „booked a room that was on the ground floor, facing inside“ and due to the mishaps before arriving, they were „so generous“ to give us „a room with a view“. When we showed our booking of that exact room the manager wanted to sell us as a special treat, he insisted that it’s an upgrade still.
You can imagine the akward vibe of such conversation when you feel and know that someone tries to trick you.
The upgrade was a) promised by the hotel due to the errors made by them and b) because we have a high status at Marriott, we are eligible for upgrades when available. Turned out that all they had to offer was a 2pm checkout (which status members usually receive without asking).
The manager then asked me what I wanted, and I replied that I am not seeking to negotiate like this when I pay good money for a room, yet the service doesn’t meet the standards that we know from Marriott. They made an error and it should have come natural for them to make the guests feel welcomed and deliver what is promised. I was very disappointed by the attempt to gaslight us with special gestures that weren’t any.

We did a walk-in at a fine Hilton facility where we were met with great hospitality, a generous offer on the rate and an upgrade for a room that was more spacious with a much better view while having great privacy.
It was a bit more expensive (+~140 per night), but the overall package is so much better.
Most people come to visit the Seychelles once, maybe twice in a lifetime and it’s special.
The start that Marriott, especially the management of Laila, gave us, could have ruined our whole trip.
I’m thankful to Hilton that they know how to meet certain standards, that they kept it up the whole stay and still managed to add to our experience.
It was not 100% perfect, but they knew how to make you forget the little mishaps that can happen anywhere.
My lesson: rather spend a few hundred extra on a dream vacation than expose yourself to such mediocrity and still having to pay good money at Marriott.
It’s my last ever booking at a Marriott hotel.

Laïla hotel looks cute and elegant at first glance, but it is not at all up to Marriott usual standards. I was disappointed not only by the behaviour of some of the management staff we encountered, but also realizing that the photos displayed of the hotel are not fully accurate. Yes the hotel is by the beach which is truly great (just a small road separating them), but most hotels in the Seychelles are by the beach by default… However if you don’t mind being next to a gas station and a very frequented noisy road, this hotel could be a good option for you. It gives more of a big concrete auberge type of hotel vibe and not the peaceful location where one would chose to rest and recharge batteries.
The hotel is still rather new (less than a year old) and you can sense it also from the staff whose training is not up to Marriott standards in my opinion. We have requested a cancellation and a refund a few hours after arriving. First the hotel wrongfully charged our credit card one week prior to arrival while the reservation specifically said that payment would be done on site upon arrival. This was against the payment condition of the reservation. We had flagged this to the hotel. They consequently admitted it was wrong and they should not have done this (although it was not the first time as other reviews mentionned it. Thus in order to make up for this wrongdoing, they have apologized and decided to allocated us an upgraded room upon arrival. However, upon arrival, there was no upgrade whatsoever. The hotel claimed that we had actually booked initially a lower rate room which was completely untrue based on the booking reservation and the amount that was charged on our credit card. Over and all, the hotel seemed very confused about our booking despite the fact that we had a Marriott Bonvoy Gold Status. Once the hotel finally admitted their mistake and confusion, they said they could not upgrade us as « it is based o availability » and proposed a complementary dinner (while we were already on a half board plan…) OR a massage for 2. The revenue manager was basically bargaining with us to make us stay. The whole approach seemed like a scam and very unprofessional for Mariott : 1) our credit card was charged wrongfully (against all reservations conditions) ; 2) the hotel decided to correct the mistake by upgrading us ; 3) the upgrade never happened on arrival while the hotel had already charged us, giving us then no other option but ti stay with them. This is basically forcing clients to come and to stay in. I wish Mariott pays more attention to how staff treat clients in general, and especially when those clients have a Bonvoy gold status with them. It is truly a shame. Guest experience is one of the main this that clients look at to when choosing where to spend their vacation.
In the end we booked our stay at a Hilton Hotel and it was all that one could have expected.
I do not advise too book at the Laïla.

Location is perfect just on Anse Royale one of the best beaches is Mahe.
Staff are frirndly.
Very quite rooms (avoid sea view as it faces the main street and you will hear some noise)
Their beach restaurant is one if the best restaurants in Mahe. Thanks to the chef Obama.
Parking slots available.
There is a nearby supermarket, gas station and pharmacy. Great location

Very nice new hotel part of mariott. The rooms are pretty, cozy and large even though air conditioning didnt work properly (I think it should be fixed by now, as I was there 1 month after their opening). Service is great, people are helpful! Location is nice in terms that it's surrounded by plants and trees, however, you have to cross a street to get to the beach which gets busy during the day and may be loud for rooms that face the road. But overall nice experience. Provides parking spaces as well.

We had a truly fantastic stay at this newly opened Hotel. It is rather quiet which we really appreciated as it is very classy. No crazy people around expecting parties all night... Everything was well organized, the room was clean and up to our expectations. The nature around was breathtaking. We were driving the full island but after all, we loved where we stayed. As a frequent traveler, I really appreciated how the hotel is managed. Mr. Atilla is doing a fantastic job. All the staff is very professional and very welcoming. Especially Andrew and Neil, big thanks to them, they were serving us in a very helpful and professional way. We definitely come again. Thanks to the full team.

We spent a wonderful 10 nights at Laila. The hotel is brand new and very thoughtfully decorated. The rooms were beautiful, the courtyard is very nice/quiet/relaxing. The star of the show at this hotel was the amazing service from ALL of the staff. Everyone went above and beyond to be helpful, make our stay better, and would do anything to improve your experience. While all the staff was great, the bartender Andrew stood out far above the rest! He made amazing cocktails, was so helpful, shared lots of tips about where to go/what to do! He made us feel so special and we are still talking about his exceptional service while we have switched to a higher rated/more expensive hotel for the last few nights of our stay. We are missing Andrew’s warm personality and exceptional drinks!! Thank you for making our stay so memorable!!

Was that the best pasta I ever had or what? Delicious food, wonderful service and good drinks and the setting was wow. Make sure u go there for great food and a beautiful courtyard kind of hotel ????

Location is good. Surrounding with all your needs . Shop. supermarket. Pharmacy.
Atm. Bank. Money changer. Ect..

Зашли просто попить кофе и посмотреть этот новый отель изнутри. А нас встретили настолько вежливо и радушно, что почувствовали себя самыми дорогими гостями. Персонал очень приятный и вежливый. Отель совсем новый, классный интерьер и атмосфера отдыха уровня люкс. И самый вкусный капучино на Сейшелах, который удалось попробовать за две недели путешествия по островам.

The hotel is only for a quick stay. The beach is right in front of the hotel, you just need to cross the road. There are small shops around but nothing much. The hotel itself is ok, there’s nothing to do in it (no activities, only a very small spa that offers only massages, pool is ok but nothing amazing, there are shops in the hotel but apparently everything is still closed), so if it rains you can just stay in your room. The rooms are also ok, clean but typical of a small hotel, not a resort. Make sure you don’t get a pool view room cause there’s nothing to see but you will not be able to enjoy your balcony cause all the people by the pool can see inside the room. Also the “ocean view” rooms are the ones that also face the road, always full of cars with loud music. Our recommendation is to get a room with balcony garden view (you have your privacy and the balconies are bigger).
Regarding the service, it really needs to be improved. The staff is not at all prepared and most of them are really slow understanding the requests, it seems like they never worked in hospitality. They’re not really welcoming and only 1 or 2 of them recognized us after being there a couple of weeks.
The best thing about this place is Kafe Kreol, a small restaurant by the beach that was open before the hotel, that offers simple but great food and where the staff is well trained and experienced. When you’re there ask for Dipu, he will make your experience special.
The other restaurants and bar are not that great, breakfast is good enough.
So, overall, the hotel is not bad if you find a good offer and you don’t pay too much.

Ms Shruti at the Spa and wellness bless your heart, you are very warm and gentle. Thanks for the memorable treatment. I feel rejuvenated and like a baby once again. Bless you and well done. I will definitely come again ☺️

Awesome place to stay in.

We had an amazing experience with Laïla last month. Naman provided us exceptional assistance during our stay. Special thanks to chef Kimberly who prepared absolutely delicious Indian food for us. ❤️

Excellent

My husband and I stayed 8 nights in the Senior suite. We were greeted with the utmost kindness and professionalism. The Bar/Restaurant manager and his staff were so welcoming and went above and beyond our expectations. Food was excellent and always fresh, the drinks at the bar were delicious. The location was absolutely beautiful. I would give the staff 10 stars if it were possible. I recommend this wonderful establishment to anyone wanting to visit the Seychelles.

Neues Hotel mit modernen Zimmern. Wir hatten eine sehr ruhige Lage des Zimmers für 2 Erwachsene und 2 Kinder. Der Poolbereich ist ruhig und der Weg zum Strand sehr kurz. Für Ausflüge auf die Insel sehr gut gelegen. Frühstück war lecker und ausreichend. Preis- Leistung hat auf jeden Fall gestimmt. Für europäische Verhältnisse ein 4 Sterne Hotel.

The Laïla is a calm oasis, beautifully designed in a way that is respectful of local traditional Seychellois architecture, and including crafted details drawing on local artisans.This is no generic tropical resort: The intimate scale and sense of design care works well. The reception staff are welcoming and helpful. The rooms are elegantly arranged with generous balconies including day beds, and lovely internal screens separating bathroom from bedroom. There is a spice garden on the top floor, making reference to the importance of the kreol garden. The swimming pool is great for relaxing as well as doing morning laps. Kreol Cafe across the street, which is part of the resort, serves excellent food, and looks onto the beach, with great outdoor furniture one can relax on. I very much enjoyed my stay!

My wife went to the Spa the other day and it felt amazing to see her skin glow, her face refreshed and her heart full of joy! Shruti, the massage therapist did outstandingly well, her service is top-notch! Laïla needs more staff who reflect her character and heart.

Đẹp, hoang sơ, khách sạn sạch sẽ, rất thích hợp để nghỉ dưỡng. Tiếc là không được ở lâu để tham quan và khám phá nhiều địa danh hơn

Das Essen war ausgezeichnet!

Exceptional hotel. A perfect combination of inside/outside. Staff were awesome!

The Seychelles is a beautiful place. This hotel gives no idea of what the country is like. All the rooms face in towards the inner pool which is dark and no views. Biggest problem with this hotel is the level of music blasting from the pool area. As above all rooms overlook it. There is no getting away from the music all day it is blasted out. 7am woken by the thump thump thump as the music starts again. It’s raining outside no one is anywhere near the pool but the music is blasted with no escape. Don’t come here if you want to enjoy the peaceful Seychelles countryside. This is after a room move from room 1 where there is a speaker directly in front of the terrace. But it’s no quieter elsewhere.