HOTEL DE HALLEN

Very satisfied for the price we paid. The place was modern, cozy and clean, staff was friendly

Enjoyed my stay here at Hotel De Hallen. The location is Coventry located near a tram stop and is also right next to a Food Hall which is nice for tourists. The hotel restaurant and bar are also very nice and reasonably priced. My only complaint is that WiFi was almost unusable at some points and when it was working it was very very slow. Other than that everything else was as described.

I recently had a highly disappointing and dreadful experience at this hotel. My wife and I had booked a room with a view and had even paid extra for it 45 days prior to our check-in. However, upon arrival at 11 pm, we were informed by the receptionist, Ez, that the room we had booked was no longer available. He assured us that the room would be changed in the morning.

The next day, when we approached the morning receptionist, a young and incredibly rude individual, we were met with a complete lack of professionalism and unfriendliness. We were shocked by the way we were treated. In an attempt to resolve the issue, we decided to call the manager, Judi. However, she proved to be equally unhelpful and displayed a very unfriendly attitude towards us. It seemed like she was more interested in making sure other guests did not overhear our conversation, rather than addressing our concerns. It was clear that she knew we were in the right, yet she did nothing to rectify the situation.

Not only did they charge us for a room that did not match the pictures and description provided, but their customer service was abysmal. As a result of this horrendous experience, three other families who were planning to travel to Amsterdam have decided to cancel their reservations at this hotel.

I strongly advise against staying at this hotel. The lack of professionalism, disrespectful behavior, and disregard for customer satisfaction make it clear that this establishment does not value its guests. Save yourself the trouble and find a different hotel that actually cares about providing a pleasant experience for its customers.

Bed was good. Room was quite clean. Location was okay, not difficult to get to city area.

A particular female staff always greeted & smile when face to face. She’s good!

My last night stay, the cleaner left their mopping towel in my room on the table.

There’s totally not coffee and tea replenished during my last day stay. I called for coffee & asked to go out take myself, which is fine. But just wondering is it normal to have not coffee & tea replenishment on last day.

I had guest visited me & the male staff using very suspicious attitude to talk to us, even I have already mentioned he’s my guest on 18th Dec 10pm! Be alert is good but the attitude shown was bad. I hope this is NOT related to any racist.

My last night stay with broken air conditioner, and my room is the only one happened. I hope it only happened accidentally.

Breakfast was just alright.

Clean and well decorated rooms, a cosy cafe and restaurant, sophisticated food options. We had a good stay with Hotel de Hallen. Thanks ????