HOTEL HEGRA

Wonderful hotel with amazing people!!!! Loved every minute spent there with my friends. I really felt the atmosphere of Amsterdam in this hotel. Very close and convinient to everything.

Прекрасный отель, в отличном расположении. Сервис на высоте, все очень приятные и добрые, готовые помочь. Номера чистые, новые, приятно пахнет внутри. Очень рекомендую.

We had a lovely romantic weekend in this wonderful hotel. Room was so nice with a beautiful view of the canal. The staff was really helpful and efficient.

Amazing location, hosts were excellent. Thank you!

I recently booked a one-night stay and unfortunately, my experience was far from satisfactory. From pre-arrival to departure, a series of issues left me questioning the quality of service at this establishment.
Before my arrival, there was a water pipe bursting incident that rendered the access to the hotel and its surroundings unsafe. Shockingly, I received no notification from the hotel about this situation, leaving me to discover the hazards upon arrival. Police presence at the scene advised guests against using the main path to access the hotel, creating a disconcerting atmosphere right from the start.
Adding to the chaos, there was a noticeable absence of staff at the hotel. The lack of a welcoming presence and assistance added to the overall feeling of neglect. The situation worsened when I attempted to climb the stairs to my room. The stairs were not standard and very dangerous, especially for guests with suitcases. This posed a significant safety concern that should not be overlooked.
Upon entering my room, I was greeted by an unclean environment. The condition of the room fell short of basic cleanliness standards. To my horror, the toilet paper was visibly mouldy, and to make matters worse, there was no water available during the night of my stay. This left me in a highly inconvenient situation, and the lack of water should have been communicated beforehand or promptly addressed upon discovery.
Furthermore, the room itself was uncomfortably cold, contributing to an unpleasant night's sleep. I expected a basic level of comfort during my stay, which unfortunately was not met.
In an attempt to address these issues, I contacted our booking agency to share my concerns. Shockingly, the hotel not only lied about the duration of the water shortage but also refused to take responsibility for the problems I encountered.