WALDORF ASTORIA VERSAILLES - TRIANON PALACE ^{* * * * *}

A great location near the Neptune entrance to the palace gardens. Room was very nice and we'll kept for the age of the remodel ('90's or early 00's?). Dinner restaurant was not the best as the evening sun was hot at our table and a blinds couldn't be lowered, to make it worse the response to my request was a curt "No" without apology, explanation, or offering of another table. Being crass Americans we adjusted seating with assistance. 200 euros for dinner should be better than that. All other aspects of the hotel were very good.

The reception staff was friendly. However, the reception staff did not try their best to accomendate the costomer's request compares to other Hilton Hotels we stayed before. The location is exellent and the food at the restautrant was really nice. The staff at the restaurant were very proffesional and friendly.

Our room seemed a bit unkept. One of the legs to the vanity was completely broken sitting at about 60 degrees and the glass around the tub for the shower is jutting out causing a lot of standing water on the floor. The room was also quite warm, spent the time with the window open. Nothing offensively bad, but unexpected.
Very welcoming staff and members at reception and the hotel restaurant, excellent breakfast in the morning.
Very Close to Versailles, making the day easy and relaxing. Also close to a number of excellent restaurants.

We were excited to stay at this hotel due to its proximity to the Palace of Versailles and the reputation of the brand. However, the experience was disappointing on multiple levels and did not meet the standards of a 5-star hotel.||First, we were surprised to find out that the entire spa and swimming pool were closed during our stay — with no alternative offered. This was especially frustrating as there weren’t many other local activities in the area during that time. We were told an email had been sent in advance, but we never received anything.||We were also told we’d been upgraded, but the room we received felt more like a 3-4 star setup, very basic, with a view blocked by trees. Even worse, the bins were full when we entered, and it was clear the room hadn’t been properly cleaned. A staff member came to clean an hour later, which means the room had been handed over without preparation. Some basic items were also missing from the room, which we had to request separately from reception.||When we asked the concierge about visiting the Versailles Gardens around 8 p.m., he kindly gave us directions, but failed to mention the gardens close at 6 p.m. We made the trip only to be turned away. That lack of accurate information was disappointing.||The breakfast was extremely basic. And beyond the small lobby, the hotel had no atmosphere, lounge space, or anything to do, not ideal if you're staying in during the evening.||That said, there were some positives:||All staff members were polite and welcoming, from reception to cleaning staff.||The daily 10 a.m. fresh croosants were refreshing and enjoyable.||The concierge tip to buy Versailles Palace tickets through the hotel helped us skip the queues completely, that was genuinely helpful.||Despite those touches, overall this hotel did not deliver a 5-star experience, especially compared to other properties in the same chain. I would not recommend it unless the quality of service and facilities improves significantly.

Un service remarquable, très professionnel sans être guindé dans un cadre d'exception.