WALDORF ASTORIA VERSAILLES - TRIANON PALACE ^{* * * * *}

Le service à l hôtel est catastrophique.
Chambre sans climatisation.
Personne ne prévient à la réservation que la piscine ne fonctionne pas.
Aucune réactivité et il faut insister pour obtenir une solution.
Globalement des employés qui ont l’air démobilisés.
Bar extérieur sans service. Odeurs insupportables.
Seul le restaurant la Véranda est correct mais l’hôtel n’est pas conforme à son classement en. 5 étoiles. .
Bref une expérience extrêmement mauvaise.

Very nice hotel and outstanding service. Only hotel a bit dated and needs fee renovations and updates

Review in English:

A Stay Beyond Expectations — Waldorf Astoria Trianon Palace Versailles

After more than 20 years of traveling the world for both business and pleasure, I’ve been fortunate to stay at some of the most iconic hotels across the globe — from the modern precision of The Peninsula to the timeless elegance of The Ritz-Carlton, the personalized luxury of Four Seasons, and the refined hospitality of Mandarin Oriental, Shangri-La, and Fairmont.

But the Waldorf Astoria Trianon Palace Versailles has surpassed them all.

From the moment we made our reservation — months before our actual travel — the experience has been nothing short of excellent. Every interaction, every detail, and every touchpoint reflected the kind of world-class hospitality that makes a lasting impression.

A special mention to Emilie Garcia from the Front Office team — who went above and beyond, helping us secure our booking well in advance and ensuring everything was in place. To Mary at the front desk, who welcomed us with warmth and professionalism, making our check-in smooth and stress-free. To Thomas on the night shift, whose thoughtful assistance with our early morning wake-up call ensured everything went exactly as planned. To Jean-Christophe, the Manager of In-Room Dining, who delivered outstanding service with grace and precision. To Lukas from room service, whose attention to detail and courteous demeanor elevated every interaction. To Julia from the cleaning staff, whose dedication and excellence ensured our stay felt pristine and truly cared for.

And sincere thanks to the exceptional team at La Véranda — Paolo, Ricardo, and Erik for their consistently warm and attentive breakfast and lunch service, and Etienne for his gracious hospitality during dinner. Each of you made every meal feel personal, elegant, and unforgettable.

Every detail — from the elegance of the rooms to the warmth of the staff — reflects a deep commitment to excellence. The breakfast overlooking the gardens? Unforgettable. And the calm, refined energy that surrounds you? That’s rare.

In an era where many luxury brands have become formulaic, Waldorf Astoria here stands apart — not just as a hotel, but as an experience you carry with you.

If you’re ever near Paris or seeking a destination worthy of your time, this is it.

Review in French:

Une Expérience Inoubliable – Waldorf Astoria Trianon Palace Versailles

Après plus de 20 ans de voyages pro et perso, j’ai eu l’occasion de séjourner dans de superbes hôtels à travers le monde — Ritz-Carlton, Four Seasons, Mandarin Oriental, Shangri-La, Fairmont, Peninsula… tous excellents.

Mais le Waldorf Astoria Trianon Palace Versailles les dépasse tous.

Dès la réservation, faite plusieurs mois avant notre arrivée, le service a été fluide, pro et vraiment agréable.

Merci à Emilie Garcia de la réception pour son aide précieuse dès le départ. À Mary pour son accueil chaleureux à l’arrivée. À Thomas, efficace et attentionné pour notre réveil matinal. À Jean-Christophe pour un room service impeccable. À Lukas pour sa précision et son attitude toujours pro. Et à Julia, pour une chambre impeccable chaque jour.

Mention spéciale à l’équipe du resto La Véranda : Paolo, Ricardo, Erik au petit-déj et déjeuner, et Etienne au dîner — tous au top, avec un service attentionné et souriant.

L’emplacement est exceptionnel, les chambres élégantes, le service discret mais présent. Le petit-déjeuner face aux jardins ? Magique.

Un hôtel qui se distingue vraiment. Ce n’est pas juste un séjour — c’est un souvenir.

We stayed at the Waldorf Astoria Versailles from May 25th. While we were initially told the spa would reopen on May 27th, we received an email just one day before arrival stating it would now remain closed until June 4th. Reception showed little concern when we expressed disappointment, only offering an upgrade after persistent discussion. Unfortunately, the upgraded room had no immediate hot water—a major inconvenience with a 1-year-old.

Despite notifying the hotel about our baby’s first birthday in advance, there was no special welcome. Only Eric at breakfast kindly arranged a candle, which we appreciated. Reception's response was that we should have explicitly asked for it.

We’ve stayed at Waldorf properties globally, and this location falls short of brand standards. While the palace and location are stunning, reception service was poor, and management was unresponsive (we asked to speak to the manager on 4 occasions and were told they would call which never materialised). On the bright side, the concierge, housekeeping, and restaurant staff were excellent.

This is what a hotel was in the old days. Very elaborate, with an attentive staff. Restaurant was excellent. Hotel is a bit pricey, but we thought it was worth it; maybe we're spoiled though, lol. Close to the gardens of Versailles, but you need to drive to the palace. Very quiet.