HOTEL ARRAHONA

Molt agradable gens intrusiu

We have booked the Junior Suite Double which was advertised with a kitchen.

short summary:
- poor kitchen equipment (impossible to cook as no pans and no equipment)
- the service could be better
- cleaning service could be better (bathroom, dust under the bed)
- no windows to open, only AC
- netflix button on the tv remote, but it's not working

The apartment was fine with a big kitchen. They provide a small bag with detergent, 2 dishwasher tabs, and a small cloth. BUT no equipment to cook, no salt, just nothing. Not even one pan. No dish towel.

I went to the reception to ask for equipment. The receptionist told me she will inform her colleague and they will bring it to our room. Nothing happened, the next day I went to the reception again, then the receptionist told me this apartment is not for using the kitchen. I told her why are you advertising and providing a kitchen, when we cannot use it? She said we had to change the room if we want to cook, but she will clarify. And we had to pay a deposit of €40, I told her this is not a problem, we are happy to pay it. A few minutes later the cleaning woman came to bring us one (!) pan! After asking she was able to give me two. I went to the reception again to ask for cutlery (they provide 2 knifes, 2 spoons, 2 forks), for a cooking spoon and a dishtowel. She told me she will arrange, but of course we never received anything.

Then I gave up. As we came for a training camp it was important for us to cook. If we knew, we would not have booked this apartment.

Un hotel funcional en Sabadell. Las habitaciones amplias y limpias.
Servicio algo mal educado, pareciendo que molestabas, sobre todo en la recepción.
Precio algo excesivo.

Receptionists do not deal with customers and do not want to speak only English, Spanish

Todo muy a gusto