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As we arrived, we waited by the entrance to be greeted. A staff member approached us very quickly, and I said, “Hi, do you have a table for two?” He responded with a French greeting I didn’t understand — possibly “bonsoir” — and then seemed annoyed that we didn’t reply in the same way. I assumed he was just continuing in French, which is common in France, so I repeated my question in English to make it clear we didn’t speak French. Instead of switching or helping us along, he repeated the greeting multiple times in a way that felt like he was demanding that we say it back.
We went along with it just to get seated, but once we were at the table, he returned with menus and then began giving me a passive-aggressive lecture — something along the lines of how “all you need is to greet someone politely.” I can only guess he didn’t hear my initial “hi,” but being scolded like that as a guest felt both inappropriate and unwelcoming.
When you’re dining out — especially in a new country — you’re in a slightly vulnerable position, relying on the service staff to help set the tone for your experience. Instead, we felt embarrassed and uncomfortable. So we decided to leave and went to another restaurant where we had a truly wonderful evening and respectful service.
As someone who has worked in high-end hospitality in Scandinavia for years — and who spends a lot of time visiting and reviewing good places — I want to offer a small tip to the staff member: Part of the job is making guests feel welcome, not lecturing or confronting them for not meeting personal expectations. And, on a lighter personal note: take it easy.