LE CLOS DU CÈDRE - L'HOSTELLERIE CÈDRE & SPA ^{* * * * *}

I have never written a review before so the fact that I am writing this should give you a sense of how poorly my experience here was. But first, let me talk about the positives of this hotel:

1) It is a beautiful hotel with a very nice spa and has a wonderful courtyard with delightful food and wine
2) It is very accessible to the historic section of Beune within walking distance of all the major attractions, restaurants and other activities.

The main problem I have had with this hotel is that they told me they would pack my luggage into the car, yet they forgot to pack one bag that contained my passports, credit cards, and orher essentials that were needed for our trip in Europe.

We left our hotel and they finally contacted us a few hours later to tell us they forgot to include one of our bags, but by then we were hours away.

Instead of trying to resolve this problem that they had created, they asked for $1300 Euro!!! to have a driver deliver our bag to us 4 hours away. Obviously this was not acceptable to me, and instead they offered to ship the package overnight to us in our next hotel for $200 Euro which of course we had to pay for, instead of them for the mistake they made.

Instead of using a reputable shipping provider, they chose to use the unreliable “Chronopost”. It has now been 5 days and our “overnight” package has not been delivered to us and we will need to go to US consulate to get issued new passports and overall our trip has been ruined because they made a mistake in packing our bags. They have made zero attempt to help resolve this situation on our behalf and have accepted zero responsibility for their mistake.

Yes, it’s a beautiful hotel. Yes they have a wonderful spa. Yes they are close to the attractions. But they do not treat their customers with the attention and respect they deserve, especially at the prices they are charging for staying there.

EDITING REVIEW TO RESPOND TO HOTEL:
- you say you tried to call and also sent an email… perhaps you could have tried text message as well. I would encourage you to try AS MANY OPTIONS as possible to get in touch with a guest
- $1300 Euro to drove 3.5 hours is unacceptable and is a clear attempt to pry money from your guests.
- charging $250 euro to “overnight” ship their package and then using an unreliable service instead of DHL is unacceptable
- Chronopost told me the cost for this delivery would have only been about $50 euro so I am unsure why I was charged $250 euro by your team. Again this seems like an obvious attempt to pry money from your guests.

We loved everything about this hotel. We were visiting on our honeymoon and received the warmest welcome of all the places we stayed on our two week trip here. The grounds are wonderful and breakfast was excellent. We had already eaten a big lunch on the day we arrived so didn't have dinner in the restaurant, but it looked gorgeous and we would absolutely do so next time! Our only regret was that we didn't stay longer :)

Best hotel in beaune in terms of location , service, food and ualiry, comfort and cleanliness. We used their e-bikes and mini Moke in the vineyard secondary routes, simply magic

We had a fantastic 3-night stay at Hostellerie Cèdre in Beaune this past May and can’t say enough good things about it. We booked a Privilege Room, which was spacious, modern, and impeccably clean. The layout was thoughtful, with the bathroom nicely separated from the bedroom area—something we really appreciated.

The location is unbeatable: just a short walk to Beaune’s incredible restaurants and a quick drive to explore some of Burgundy’s best wineries. The hotel made our special occasion even more memorable by surprising us with balloons and a sweet treat in the room—a lovely and personal touch.

Evenings started perfectly with well-crafted drinks at the cozy hotel bar. We also had a car and were grateful for the valet service, as the garage is quite tight and the assistance made things so much easier.

Everything about our stay was top-notch. We’re already looking forward to our next visit!

This is an outstanding hotel and I can recommend every aspect in the highest terms. The room was the nicest and most convenient one we had on our whole trip. Breakfast and dinner on the terrace was outstanding