avis_word HILTON MOOREA LAGOON RESORT & SPA 皮海娜

Tengo sentimientos encontrados con este hotel. Creo que sigue teniendo éxito por la ubicación pero realmente en ningún momento sientes que estás en un hotel de lujo. Vinimos aquí como parte de nuestra luna de miel y después de estar en unos 10 hoteles en nuestro viaje es sin ninguna duda donde menos atención al detalle tenían con los huéspedes de los que hemos estado. Para empezar teniendo status gold de Hilton no siento que nos lo hayan reconocido. La habitación no es como sale en las fotos. Las hamacas para empezar son de plástico y no tienen cojines (no como aparece en la foto) y la terraza está bastante descuidada. Las habitaciones y el baño están limpias pero se nota muy poco cariño en general en todo. El personal no es del todo simpático, un poco desganados y te sientes que solo quieren cobrarte nada más te sientas. Como puntos positivos la cama es muy cómoda y el hotel tiene una buena ubicación para moverte aunque necesitas coche. El desayuno está bien para un par de días pero luego se vuelve un poco repetitivo. No hay zumo natural. La estación de huevos está bien pero los bollos y la variedad de pan regulera. El restaurante de crepes nos gustó mucho! Ves tiburones mientras cenas

If you’re booking this based on the fact that they claim this resort to be a “5*” resort, think twice! It’s maybe a 3* at best and that’s being generous.
I’ll start with our first night in the huts over the water! We arrived to find it somewhat clean but very rough and primitive. No extra amenities and a very dated and scruffy styled hut. Nit worth the $1,500.00 a night AT ALL!!!
We then moved to one of the two larger villas with a private patio and pool. Looked amazing on the website, NOT IN PERSON! Again, dated, and many things broken and neglected. refrigerator didn’t work, the pool was very cold, lounge chairs were very uncomfortable and rustic, no pads on the patio furniture at all. basically, unusable!
The roof of the villa was not connected to the villa with a large air gap. All of the outside creatures made their way in side to greet us at the most in opportune times.
Moving on, the service is absolutely horrific! I would say it’s understaffed and not well trained for a five star experience. There was one employee that stood out amongst the rest, and his name was T. If not for him, I would have nothing nice to say about the service at all.
The food, again not worthy of the price. Nothing special and way OVER PRICED. Drinks were terrible and inconsistent. Waited for refills and then got attitude from the servers.
I will not be back and feel like Hilton should reconsider the star rating!
Definitely feel ripped off.

Nous sommes résidents et nous venons souvent à la crêperie, car l'endroit est sympa et les crêpes très bonnes

Piquée par une guêpe dans la chambre et malheureusement aucune réaction du staff en retour donc nous sommes très déçu de ce séjour ! Je ne recommande pas !

We spent four days at this property, which, unfortunately, does not live up to the expectations set by its online photos and promotional materials—especially considering the excessively high prices for the level of service and facilities provided.

The rooms are a bit dated, with furnishings that differ from those shown online. For example, the sun loungers are simple white-and-blue plastic ones, more “public pool” than “5-star spa resort.” The bathrooms lack basic amenities such as toiletries kits and slippers. Housekeeping is done only once, and if you don’t leave the room at the scheduled time, it won’t be cleaned at all.

On the positive side, breakfast is abundant and delicious. However, the restaurant area, like the rooms, looks far less refined than the photos suggest, with cheap-looking furniture such as plastic chairs and tables, floral table runners of questionable taste, and plastic light fixtures in bright blue and cold white tones.

If you plan to play tennis, bring your own rackets and balls—the ones provided are in poor condition and difficult to use. The gym shower has a broken showerhead.

The highlight is undoubtedly the property’s enviable location facing the sunset, making it perfect for enjoying the last rays of the day. Sadly, despite the stunning setting, the overall structure and services are far from 5-star quality—unlike the prices, which certainly are.

Appena andati via dopo un soggiorno di 3 notti all’Hilton Moorea lagoon resort. Soggiorno a dir poco al di sotto delle aspettative… parliamo di un 5 stelle e di un Hilton catena famosa di hotel lussuosi (già frequentati parecchi in Europa). Ma in questo di 5 stelle non c’era nulla. Prenotiamo un Bungalow con piscina e troviamo lettini tutti vecchi, datati e sporchissimi, servizio inesistente, venivano a rifarci la stanza e toglievano tutte le asciugamani e i teli doccia, ovviamente quando li richiedevamo ce li portavano ma siamo in un 5 stelle, devo forse richiederle io le asciugamani? Non dovrebbe essere un servizio base permettere agli ospiti di asciugarsi dopo una doccia?
Per non parlare del disastro delle nostre 3 cene e 2 pranzi li (1 fatto in escursione fortunatamente)… ordini sempre sempre sbagliati con una quantità di cibo sprecata immane e cibo veramente mediocre. Non un cibo che ti aspetti da un 5 stelle, inoltre stesse portate per il pranzo e cena. E i teli mare? Un giorno teli per il mare terminati alle 15… ma che 5 stelle è? Teli tra l’altro di bassissima qualità. Accoglienza al check in allucinante, quasi scocciati di accoglierci… non è un favore che ci fate, ma un servizio base necessario per entrare nell’hotel e non possiamo neanche dire che l’atteggiamento negativo era dato dal fine turno di lavoro in quanto il nostro check in è stato fatto alle 11.00 del mattino.
Metto due stelle e non una perchè ci sono due cose positive: la SPA, servizio incredibile con una pulizia impeccabile e un massaggio fenomenale, valgono tutti i soldi chiesti! E l’altra nota positiva è stata l’escursione per nuotare con razze e squali, il nostro capitano persona super gentile e divertente, abbiamo passato 6 ore splendide!
La cosa assurda per completare è stata al check out, dopo aver pagato gli extra mostriamo le nostre perplessità sul soggiorno e siamo stati liquidati con un semplice: “scusateci” e una girata di spalle.
Onestamente? Tanti soldi per servizio pessimo. Una classica trappola per turisti. Non ritorneremo e non lo consiglieremo.

Ho trascorso in questa struttura 2 notti con mio marito come parte della nostra luna di miele.
La struttura è molto bella e suggestiva, anche se avrebbe bisogno di qualche piccola ristrutturazione (diciamo che ci può stare considerando che è prevalentemente di legno ed esposta alla continua salsedine del mare e al vento), ed è a mio parare nella parte più bella e suggestiva dell’isola. Il mare è incredibile, pieno di pesci e squaletti.
Anche la nostra camera era molto bella e grande (avevamo un bungalow con piscina) e, a differenza di altre recensioni che ho letto, era piuttosto pulita e nuova.
Il cibo era abbastanza buono (soprattutto la colazione), anche se non al livello di un 5 stelle come lo intendiamo in Italia.
La nota dolente riguarda il servizio e l’accoglienza: nulla a che vedere con un 5 stelle e soprattutto il personale alla reception è molto freddo e scortese, per non dire altro. Diciamo che ci aspettavamo molto di più, considerando il prezzo pagato, il nome della struttura, il fatto che fossimo in luna di miele (nessuna accortezza particolare, a parte la mezza bottiglia di champagne) e che avessimo perso una notte a causa di un tifone in Giappone (quindi eravamo stravolti dopo 24 ore di voli e scali).

Going to start with the positives. Stayed in an overwater bungalow and it was great. Was located in the second to last bungalow on the east side. Spent most of our time on the back deck of the bungalow and jumping in the water to snorkel and cool off. The resort is in a beautiful setting. Surrounded by mountains and bright blue water. The beach is okay and the snorkeling is good.||Now the negatives. First the food. The breakfast buffet is the minimum they could offer for a fairly expensive resort. The dinner options are very limited. The beach restaurant menu is the same as the room service menu. Ari Vahine is positioned as the nicer restaurant but has a very limited menu and somehow doesn’t serve fresh fish despite being located on the ocean. We didn’t plan to leave the resort but decided to go out to dinner to Holy Steakhouse, which was great.||The service was also mixed. We tried to get a bottle of seltzer from the bar and the bartender responded with “I’m Busy” in a very rude tone.||I would suggest the Hilton if you’re looking for convenience but wouldn’t suggest it otherwise. They aren’t close to the experience they are charging for.

Lovely hotel. We stayed in the premium OWB and it was awesome. My wife and I had a great time. We jumped directly into the water and could snorkel for hours. Plenty of water sports, solid privacy, hotel pool was great, and the staff was friendly. The only thing that wasn't great is the food. The pool food pizza etc. was solid but the Crepe restaurant was cool, with nice ambiance at night but the food was mediocre at best and not worth what it costs. I would definitely stay here again just eat offsite for major meals.

Amazing views, staff and hotel. Loved the coral reef around the hotel. You can see everything swiming one minute out of your room.

Io e mio marito abbiamo passato una parte della nostra luna di miele qui e siamo stati benissimo.
Il resort è tranquillo, curato e pulito (sicuramente non è nuovo ma ben tenuto).
Viene gestito da persone sempre sorridenti, precise e professionali.
Cibo fantastico, colazione abbondante e servizio veloce.
Mare incredibile, piscina molto bella, letto comodo e possibilità di usufruire di canoe e kayak.
Unica nota negativa la signora alta che gestisce la reception, molto presuntuosa e scocciata alle nostre domande.

Great stay at Hilton Moorea Lagoon Resort and Spa. Read some reviews that were a little concerning before booking however, have come to learn in my many years of travel that people have such different expectations, reviews are often very subjective. The resort is small but beautiful, grounds are well kept and we found the staff friendly and engaging. If you smile and are nice, really seems to be well reciprocated! We stayed on an over water bungalow and for us, it was perfect! Some reviewers note they are dated. Having lived in the Caribbean previously, I can attest to the harsh wear and tear from the elements of sun and water. Yes, decking is faded but that is to be expected. I found the rustic feel of the room to be quite charming and actually what I would imagine. Our room was cleaned daily (nice large bathroom) and minibar restocked. The breakfast buffet is delicious, including a made to order omelette bar. Lunch and dinner options are not 5 star but that was ok. We took the opportunity to see some of the island and visited some local restaurants. In summary, if you are coming with an expectation that you will be at the most luxurious resort ever - you will be let down. If you are coming with a hope and expectation that you will stay at a beautiful place, enjoy an experience of a lifetime and embrace the simplicity with extraordinary views, you will love it!

DO NOT PAY ATTENTION TO THE BAD REVIEWS!! They are just from unhappy people that look for something to complain about wherever they go.
We just got back from a week stay at the Hilton Moorea in an over water bungalow and its one of the best experiences I've ever had in my life. The staff is extremely nice and accommodating. We had a million questions and they answered with a smile every single time. They made our stay feel so luxurious and relaxing. The service isn't super fast...but they are on island time, baby! Chill and relax and just take it in. I would stay here every visit 100%

We stayed in one of their overwater bungalows and l couldn't be happier. Not only was the room amazing but the staff couldn't have been nicer. I've seen some of the bad reviews on this place and after reading some of them l can only assume that a lot of Karen's have stay there. I would absolutely recommend this place to anyone. If l had to say anything negative I'd say other than the breakfast buffet the food could have been a little better.

I have been coming here for three years now and I loved everything about it until now. : The view,the service and the living aquarium at your footstep were amazing.
Alas, this year the service is sub par at the restaurant. It took them 70 minutes to being us a mediocre pizza and a Greek salad.
More importantly, the hotel does not have running water. Yes, no shower and no toilet flush and they lied and said it is a problem in the city. No it is only at our hotel. LIE #1
Update:
After exactly 27 hours of no water, we finally got to enjoy the paradise. Aparantly the service at the restaurant was also impacted by lack of water. Hopefully they will compensate us somehow for the bad experience. I will update my review if necessary.
UPDATE: SEPT 2ND: Contacted Cosco and asked about the credit that manager Tony had mentioned. They contacted the hotel and Hilton manager pretended that nothing had happened and they were unaware of our miserable stay at a pricey hotel. LIE #2

Update: 4th visit :July 2025
Everything was superb. The service, the rooms, the view. This is a paradise on earth. Couldn't be happier. Thank you.
A true 5 star stay.

We were here 12 years ago and returned for our retirement. The resort is in need of repair. Torn curtains in the rooms, broken bathroom tiles. We are elite members with Hilton and waited until 2:30 in the afternoon to get our room. The last room cleaned after arriving very early before others. The staff at the front desk was rude and disrespectful to us, as Americans. They would hold extensive conversation to French patrons while we were sitting in front of them. Multiple occasions I was corrected using English to thank someone or order something. They repeatedly asked me to repeat in French. I think we are done with this resort.

We recently spent 8 nights at the Hilton Moorea and had a wonderful, relaxing stay. Our family of four had two rooms, an overwater bungalow and a twin garden bungalow with a private pool. Both accommodations were beautifully appointed and offered very different but equally enjoyable experiences.||Even though the resort was at full capacity during our stay, it never felt crowded. There was always space by the pool, loungers available on the beach, and a general sense of calm throughout the property. Despite having the overwater bungalow, we found ourselves really enjoying time at the main pool and beach area.||One of the real highlights was the staff. They were all warm, welcoming, and always helpful. Their friendliness made a big difference and helped make our stay feel special.||Eight nights felt like the perfect length of time to fully relax and enjoy the resort. The only downside for us was the limited variety of dining options. On the nights the buffet and cultural show were held (three times a week), the other main restaurant was closed. While the show is great to experience once, it’s not something you'd necessarily want to attend multiple times, especially as the buffet, although the food changed, was expensive and didn’t appeal much to our kids. The creperie remained open, but after a couple of times eating there, we’d had our fill of crepes. We tried room service one evening, but unfortunately it was quite slow and the food arrived cold.||If we were to return (which we definitely would!), we’d plan to dine out at more local restaurants to add a bit more variety to our evenings.||Overall, the Hilton Moorea is a beautiful resort in an unbeatable location, with excellent service and a peaceful atmosphere — a fantastic place to unwind in paradise.

Worst 5-star experience of our lives - avoid at all costs.

We came here for our honeymoon, expecting something special. What we got was a total nightmare.

The service is beyond terrible. A sick concierge was literally coughing in front of us with zero professionalism. Since we don’t drink alcohol, they replaced the honeymoon champagne with a carton of supermarket pineapple juice - not even proper glasses. No welcome, no care, no attention to detail.

Nothing was prepared in the room: no toothbrushes, no basic bathroom amenities. The room they gave us had a depressing view of noisy local houses and kids. The terrace never sees daylight, it’s dark and sunless the entire day and the bedroom is filled with Moskitos

I asked to change rooms ,was told it could happen for the last two nights. But no one followed up. I had to chase down three different staff members just to get an unclear answer. Finally, I was sent to a condescending front desk supervisor who, instead of helping, told me to “speak to management if I have complaints.” No apology, no empathy. Just a smug smile and passive attitude.

At this point I’m emotionally drained. We’re spending all our time outside the hotel because the standard is below a 3-star. Even the pontoon is unsafe, random planks were added for their staff vehicles, but it’s dangerous for guests walking across.

The food? Disastrous.

This place is a complete mess. Not a single gesture, not a single person trying to fix anything. Just pure negligence and a lack of care on every level.

This was supposed to be one of the most beautiful weeks of our lives. Instead, it became a stressful, exhausting ordeal

This place was truly magical. The workers are so warm and friendly, they are what make this place beautiful!!

My husband and I spent our honeymoon here and we are booking back for our anniversary but this time for longer because one night was not long enough!

The food at the Creperie was delicious! And the buffet breakfast was way too good!

Mā’uruuru roa xx

The setting at Hilton Moorea is absolutely stunning, with a beautiful lagoon, friendly staff, and complimentary water activities like paddleboarding and kayaking available for guests. During our stay, we moved from a garden bungalow to an overwater one — being surrounded by colorful fish and even small sharks was truly a dream experience. Unfortunately, our overall impression was affected by a disappointing incident: I accidentally left my glasses behind at the hotel, and the staff made little effort to help locate them. This impacted the rest of my trip through Polynesia.

The setting at Hilton Moorea is absolutely stunning, with a beautiful lagoon, friendly staff, and complimentary water activities like paddleboarding and kayaking available for guests. During our stay, we moved from a garden bungalow to an overwater one — being surrounded by colorful fish and even small sharks was truly a dream experience. Unfortunately, our overall impression was affected by a disappointing incident: I accidentally left my glasses behind at the hotel, and the staff made little effort to help locate them. This impacted the rest of my trip through Polynesia.

Da favola andateci ,il grande difetto e che se vuoi andare all'isola vicina nonché capitale Papete ,devi avere gli stessi orari dei local assurdi x prendere il traghetto, l' ultimo dei quali alle ore 16 tornava in dietro, obbligandoti a rimanere la sera a Papete!!!!????????
La struttura o le varie strutture poste a Moorea organizzassero un imbarcazione che almeno ad agosto avesse orari più consoni!!!????,alle
esigenze turistiche ???? anno 2018

Honest Review of Hilton Moorea Lagoon’s Creperie have Great Views, But Not the Best Value

The Hilton Moorea Lagoon Resort & Spa is undeniably in a stunning location, and its overwater Creperie offers a unique "eat with the sharks" experience that’s truly memorable. Watching reef sharks and rays glide by beneath you while dining is worth the visit alone, it’s a one of a kind setting!

However, the crepes themselves are overpriced for what you get. While decent, they don’t quite live up to the cost, especially when compared to the incredible (and far cheaper) crepes we had in Tahiti. For just a fraction of the price, we enjoyed thinner, crispier, and more flavorful crepes elsewhere.

Verdict:
Must-visit for the atmosphere & shark viewing a bucket-list experience!
Not the best value for the food, temper your expectations on taste vs. price.

If you’re staying at the resort, it’s still worth trying once for the novelty, but if you’re a crepe connoisseur, you’ll find better (and much more affordable) options elsewhere in French Polynesia. 4.5/5 for the experience, 2/5 for the crepes.

Awesome experience , clean and spacious rooms, well maintained . We were greeted with lei ( flowers) and fresh pineapple juice at the checkin. Golf carts were fully available for any transportation across the resort including luggages. Perfect view from over the water bungalows. Great access to water. Too many fish around to swim with. Free kayak and paddle board and snorkeling equipment. Gold members get 2 free Rum cocktails. Great service and great staff. As soon as they heard we are there for our anniversary, they send a bottle of cold Champaign to our room. Loved it. Great breakfast ( American and continental)

This place is in desperate need of a complete makeover - the bungalows are in pathetic condition, very tired and over[riced for what they have become!|I stayed there from July 5 - 8, with my group of 44 guests and were appaled at the mistakes the staff made on our bookings.|The so0called general manager Richmond promised to introduce herself to me, however, she never did and stayed away from any guest interaction...pretty sad.|Then we stayed at the InterContinental in their overwater bungalows - they are fantastic - day and night difference from the Hilton - don't waste your money!

What an amazing place! Fantastic snorkeling and beautiful rooms. I really enjoyed this place.
The only reason it gets a 4 star review from me was because the food was not great. The breakfast buffet was actually terrible. The suppers were ok but not wow!
My lunch was good.
But o would highly recommend this vacation spot and would definitely go back.

An amazing resort that you have to put on your bucket list!!!! Everyone was very friendly and the service was great....except a little slow at dinner, which is normal since Tahiti is French. We bought the Costco travel deal and were very impressed with what we got!
I read about the pool maintenance in reviews a month or more before we arrived and hoped it would be done before we got there. We received an email 9 days before our stay that the pool would be closed for renovations until 4 days into our 5 day stay. ☹️ This is an amazing looking pool, so that was frustrating. But at least we would get the pool for a day and a half.....right? Nope. On the day it was supposed to open, we asked and they told us another week. ☹️ I'm pretty sure they could have told us sooner, but they did not. They gave us ~$45/day credit and a free boat ride to the Motu everyday if you wanted it since the pool was closed, The Motu was awesome, so that was great, but the $45/day credit doesn't go very far when a large beer is $20. So basically they gave us 2 drinks/day for the 2 of us to share. So 1 drink/day per person. ????
Other than that, our over-water bungalow was beautiful and I didn't feel it needed the updating that others had mentioned. Swimming directly from our personal dock off our bungalow was as amazing as you would imagine. We watched stingrays, blacktip reef sharks, and tons of fish swimming by all the time. (The sharks are not dangerous...they eat small fish, not people.) We will definitely go back sometime, hopefully the pool will be open.
FYI, you can bring 2 liters of alcohol per person in your checked bag flying into Tahiti. ????

Absolutely Amazing Experience Top Notch Service! Gay friendly Honeymoon! I am a big Hilton Advocate and the team here has permanently solidified this! When a small issue arose the AGM came to our room at the end of our stay went over the resort with us and helped us arrange transport to the ferry! I will recommend everyone stay at this property!

Great hotel. The resort is not big but very nice. There was construction going on with the pool during our stay so we got a $50 a day credit. Free breakfast too. There was yard work going on too so it wasn’t a relaxing vacation. The small beach was filled very early in the morning. So if you don’t have an over water bungalow, you either got beach or stuck in your room. Luckily we had an over the water room. We didn’t get beach or pool while there. We just read on our deck. We ended up having a rental car and drove up to the top of the mountain and other look outs to take photos. The resort is pleasant and would be great if it wasn’t for all the upgrades going on for future guests…

Amazing place with beautiful views! Mountains,lagoon,perfect weather and really kind stuff! It was our best holidays and we really want to recommend this place if you want to spend wonderful time for holiday or honeymoon in Moorea????❤️????Thank you ❤️