HILTON MOOREA LAGOON RESORT & SPA

Tengo sentimientos encontrados con este hotel. Creo que sigue teniendo éxito por la ubicación pero realmente en ningún momento sientes que estás en un hotel de lujo. Vinimos aquí como parte de nuestra luna de miel y después de estar en unos 10 hoteles en nuestro viaje es sin ninguna duda donde menos atención al detalle tenían con los huéspedes de los que hemos estado. Para empezar teniendo status gold de Hilton no siento que nos lo hayan reconocido. La habitación no es como sale en las fotos. Las hamacas para empezar son de plástico y no tienen cojines (no como aparece en la foto) y la terraza está bastante descuidada. Las habitaciones y el baño están limpias pero se nota muy poco cariño en general en todo. El personal no es del todo simpático, un poco desganados y te sientes que solo quieren cobrarte nada más te sientas. Como puntos positivos la cama es muy cómoda y el hotel tiene una buena ubicación para moverte aunque necesitas coche. El desayuno está bien para un par de días pero luego se vuelve un poco repetitivo. No hay zumo natural. La estación de huevos está bien pero los bollos y la variedad de pan regulera. El restaurante de crepes nos gustó mucho! Ves tiburones mientras cenas

If you’re booking this based on the fact that they claim this resort to be a “5*” resort, think twice! It’s maybe a 3* at best and that’s being generous.
I’ll start with our first night in the huts over the water! We arrived to find it somewhat clean but very rough and primitive. No extra amenities and a very dated and scruffy styled hut. Nit worth the $1,500.00 a night AT ALL!!!
We then moved to one of the two larger villas with a private patio and pool. Looked amazing on the website, NOT IN PERSON! Again, dated, and many things broken and neglected. refrigerator didn’t work, the pool was very cold, lounge chairs were very uncomfortable and rustic, no pads on the patio furniture at all. basically, unusable!
The roof of the villa was not connected to the villa with a large air gap. All of the outside creatures made their way in side to greet us at the most in opportune times.
Moving on, the service is absolutely horrific! I would say it’s understaffed and not well trained for a five star experience. There was one employee that stood out amongst the rest, and his name was T. If not for him, I would have nothing nice to say about the service at all.
The food, again not worthy of the price. Nothing special and way OVER PRICED. Drinks were terrible and inconsistent. Waited for refills and then got attitude from the servers.
I will not be back and feel like Hilton should reconsider the star rating!
Definitely feel ripped off.

Nous sommes résidents et nous venons souvent à la crêperie, car l'endroit est sympa et les crêpes très bonnes

Piquée par une guêpe dans la chambre et malheureusement aucune réaction du staff en retour donc nous sommes très déçu de ce séjour ! Je ne recommande pas !

We spent four days at this property, which, unfortunately, does not live up to the expectations set by its online photos and promotional materials—especially considering the excessively high prices for the level of service and facilities provided.

The rooms are a bit dated, with furnishings that differ from those shown online. For example, the sun loungers are simple white-and-blue plastic ones, more “public pool” than “5-star spa resort.” The bathrooms lack basic amenities such as toiletries kits and slippers. Housekeeping is done only once, and if you don’t leave the room at the scheduled time, it won’t be cleaned at all.

On the positive side, breakfast is abundant and delicious. However, the restaurant area, like the rooms, looks far less refined than the photos suggest, with cheap-looking furniture such as plastic chairs and tables, floral table runners of questionable taste, and plastic light fixtures in bright blue and cold white tones.

If you plan to play tennis, bring your own rackets and balls—the ones provided are in poor condition and difficult to use. The gym shower has a broken showerhead.

The highlight is undoubtedly the property’s enviable location facing the sunset, making it perfect for enjoying the last rays of the day. Sadly, despite the stunning setting, the overall structure and services are far from 5-star quality—unlike the prices, which certainly are.