HILTON MOOREA LAGOON RESORT & SPA

We were here 12 years ago and returned for our retirement. The resort is in need of repair. Torn curtains in the rooms, broken bathroom tiles. We are elite members with Hilton and waited until 2:30 in the afternoon to get our room. The last room cleaned after arriving very early before others. The staff at the front desk was rude and disrespectful to us, as Americans. They would hold extensive conversation to French patrons while we were sitting in front of them. Multiple occasions I was corrected using English to thank someone or order something. They repeatedly asked me to repeat in French. I think we are done with this resort.

We recently spent 8 nights at the Hilton Moorea and had a wonderful, relaxing stay. Our family of four had two rooms, an overwater bungalow and a twin garden bungalow with a private pool. Both accommodations were beautifully appointed and offered very different but equally enjoyable experiences.||Even though the resort was at full capacity during our stay, it never felt crowded. There was always space by the pool, loungers available on the beach, and a general sense of calm throughout the property. Despite having the overwater bungalow, we found ourselves really enjoying time at the main pool and beach area.||One of the real highlights was the staff. They were all warm, welcoming, and always helpful. Their friendliness made a big difference and helped make our stay feel special.||Eight nights felt like the perfect length of time to fully relax and enjoy the resort. The only downside for us was the limited variety of dining options. On the nights the buffet and cultural show were held (three times a week), the other main restaurant was closed. While the show is great to experience once, it’s not something you'd necessarily want to attend multiple times, especially as the buffet, although the food changed, was expensive and didn’t appeal much to our kids. The creperie remained open, but after a couple of times eating there, we’d had our fill of crepes. We tried room service one evening, but unfortunately it was quite slow and the food arrived cold.||If we were to return (which we definitely would!), we’d plan to dine out at more local restaurants to add a bit more variety to our evenings.||Overall, the Hilton Moorea is a beautiful resort in an unbeatable location, with excellent service and a peaceful atmosphere — a fantastic place to unwind in paradise.

Worst 5-star experience of our lives - avoid at all costs.

We came here for our honeymoon, expecting something special. What we got was a total nightmare.

The service is beyond terrible. A sick concierge was literally coughing in front of us with zero professionalism. Since we don’t drink alcohol, they replaced the honeymoon champagne with a carton of supermarket pineapple juice - not even proper glasses. No welcome, no care, no attention to detail.

Nothing was prepared in the room: no toothbrushes, no basic bathroom amenities. The room they gave us had a depressing view of noisy local houses and kids. The terrace never sees daylight, it’s dark and sunless the entire day and the bedroom is filled with Moskitos

I asked to change rooms ,was told it could happen for the last two nights. But no one followed up. I had to chase down three different staff members just to get an unclear answer. Finally, I was sent to a condescending front desk supervisor who, instead of helping, told me to “speak to management if I have complaints.” No apology, no empathy. Just a smug smile and passive attitude.

At this point I’m emotionally drained. We’re spending all our time outside the hotel because the standard is below a 3-star. Even the pontoon is unsafe, random planks were added for their staff vehicles, but it’s dangerous for guests walking across.

The food? Disastrous.

This place is a complete mess. Not a single gesture, not a single person trying to fix anything. Just pure negligence and a lack of care on every level.

This was supposed to be one of the most beautiful weeks of our lives. Instead, it became a stressful, exhausting ordeal

This place was truly magical. The workers are so warm and friendly, they are what make this place beautiful!!

My husband and I spent our honeymoon here and we are booking back for our anniversary but this time for longer because one night was not long enough!

The food at the Creperie was delicious! And the buffet breakfast was way too good!

Mā’uruuru roa xx

The setting at Hilton Moorea is absolutely stunning, with a beautiful lagoon, friendly staff, and complimentary water activities like paddleboarding and kayaking available for guests. During our stay, we moved from a garden bungalow to an overwater one — being surrounded by colorful fish and even small sharks was truly a dream experience. Unfortunately, our overall impression was affected by a disappointing incident: I accidentally left my glasses behind at the hotel, and the staff made little effort to help locate them. This impacted the rest of my trip through Polynesia.