avis_word SOFITEL KIA ORA MOOREA BEACH RESORT Temae

Super séjour dans un lieu magnifique ! Un cadre idyllique, un personnel très accueillant et gentil.

L’hôtel est très bien situé sur un lagon magnifique.

Cependant, notre bungalow sur pilotis était vieillissant (la baie vitrée fermait très mal, et la moindre rafale de vent durant la nuit réveillait en sursaut). Le service en chambre et en restauration est moyen. Le personnel est globalement sympathique mais visiblement sous-staffé, ce qui empêche toute prestation impeccable.

Si l’on vient à Moorea pour le snorkeling, le lagon est agréable ; sinon, à mon sens, l’hôtel n’est pas vraiment au niveau du standing attendu.

L’hôtel est au top
Les jardins sont magnifiques
Le restaurant est excellent
Les chambres sont propre et spacieuse
L’hôtel est très bien entretenu
Le personnel est aux petits soins
La piscine et la plage parfaites
L’emplacement idéal
Rien à redire
Merci à vous

My partner and I (32, 38) stayed at Sofitel for two nights in a superior bungalow with ocean view. It was a really lovely stay. The hotel has a great location and it's right on one of the main beaches, which is so amazing for swimming. The hotel bar has a great, but eye wateringly priced, cocktail menu and drinks selection. You have free use of kayak, SUP and snorkeling gear. |The resort itself it's quite nice, although, I wouldn't say it's worth the price you pay. The hotel facilities are quite run down, they definitely need a bit of TLC. The toilets (both rooms and communal) could use an upgrade. I would also say everything is overpriced at the Sofitel but we kind of expected this and luckily we had a scooter so we could eat and drink out and weren't bound to the hotel. In regards to the snorkeling, you can snorkel right off he beach but you need to head to the reef to get food quality sea life. Don't stay close to the hotel otherwise you won't see any coral or sea creatures.

Point fort : |- cadre de l’établissement avec du snorkeling possible au pied des maisons |- la plage ||Point faible : |- vétusté dé l’établissement : piscine petite, mérite une rénovation. |- rapport qualité prix franchement à ce prix là nous avons passé de bien meilleurs moments dans d’autres hôtel |- accueil pas terrible beaucoup d’attente pas d’accueil personnalisé |Encore une fois à comparaison d’autre hôtel ex : intercontinental nous sommes pas dans la même catégorie alors que le prix est plus élevé. ||Dernier établissement de notre voyage franchement c’est le seul qui nous a déçu de nos 3 semaines à Tahiti au vue du rapport qualité prix

We loved our bungalow and everyone at the hotel was so helpful, accommodating, and friendly — the guys at the front who helped with the luggage, the front desk, the restaurants, on-site spa, and cleaning staff. We always felt so welcomed!

I would highly recommend this hotel to my friends and family.

Una stella solo perché non è possibile dare di meno.

Per il nostro viaggio di nozze abbiamo soggiornato al Sofitel Moorea Kia Ora: un’esperienza terribile, inaccettabile e totalmente indegna di una struttura che si definisce un hotel 4 stelle.

Le camere erano fatiscenti, con docce rotte, fessure tra pavimento e pareti, e un generale stato di decadenza. Ma il vero incubo inizia di notte: l’hotel si trasforma in un covo di blatte. Mi sono ritrovato una blatta sulla mano alle 4 del mattino. Un’esperienza da brividi, disgustosa, inaccettabile sotto ogni punto di vista, soprattutto sanitario.

Sconvolti, ci siamo recati a lamentarci durante la notte stessa alla reception, dove abbiamo ricevuto una risposta che ha peggiorato ulteriormente la situazione: nessuno stupore da parte del receptionist, come se fosse una cosa assolutamente abituale. Ci hanno proposto una sistemazione temporanea per la notte in un bungalow overwater, che si è rivelata una presa in giro: nessun vetro alle finestre, imposte rotte, escrementi di geco, macchie a terra non meglio identificate, mobili rotti e, per completare il quadro, una puzza persistente nel bagno, tanto da renderne sgradevole l’utilizzo. Un livello di incuria che ha dell’incredibile per un hotel che si presenta come un 4 stelle.

Quando abbiamo fatto notare l’assurdità della situazione, ci è stato detto dalla manager che “la stanza non era pronta per i clienti”. Peccato che ci sia stata assegnata, con tanto di letto rifatto: una scusa vergognosa.

Il giorno dopo ci è stata assegnata una nuova stanza, che ci è stata descritta come una di quelle in cui “non avevano mai ricevuto alcuna segnalazione”. Eppure, dopo cena, al nostro rientro, ci siamo trovati una blatta che scorazzava tranquillamente nel bagno. A completare il quadro, anche qui le condizioni erano pietose: presenza di un formicaio nel bagno e accanto alle tazzine del caffè, numerosi gechi, e una doccia visibilmente rovinata, incrostata e sporca, assolutamente non all’altezza neanche di un ostello, figuriamoci di un hotel di 4 stelle.

Durante le nostre numerose lamentele in reception, abbiamo avuto modo di parlare con altre coppie che stavano vivendo la stessa identica situazione: blatte, escrementi nelle camere e condizioni igieniche imbarazzanti. Una di queste coppie ci ha riferito di aver soggiornato nelle notti precedenti proprio nella prima stanza che era stata assegnata a noi, e di aver trovato un’infestazione di blatte così grave da costringere lo staff a spruzzare insetticida in camera e consegnare la bomboletta direttamente ai clienti per continuare a spruzzarlo.
Un vero e proprio gioco delle tre carte, con le stesse stanze infestate che vengono riciclate e riassegnate a nuovi ospiti senza alcun intervento definitivo e risolutivo.

Siamo sconvolti che una struttura del genere venga ancora consigliata, e che riesca a far parte di catene internazionali. Il livello igienico è inammissibile.

Un’esperienza che ci ha rovinato il viaggio di nozze e che non auguriamo a nessuno.
Evitate questo posto se tenete alla vostra salute e al vostro denaro.

Loved the courtesy of the staff, the beauty of the property and surrounding marine protected waters, and the breakfasts in particular! Only issue I had was through a 3rd-party excursion I had booked through the hotel team - the guide never showed up and while they offered to reschedule, we were checking out the next morning and were fully reimbursed instead. Just check in with the team again day-before each excursion, because I heard that this happened to other couples as well.

Una cartolina, staff cortese e accogliente ti fa sentire a casoa

Soggiornato al Sofitel Kia Ora Moorea Beach dal 9 al 12 agosto: esperienza molto sotto le aspettative.|Servizio ristorante:|- chiusura alle 22, ma già alle 21:50 venivamo invitati a finire in fretta la cena ed andare via !|all’ingresso del ristorante la cameriera sempre molto scorbutica (peccato che non ricordo il nome) a differenza dei camerieri in sala, spiccano tra i tanti Pedros e Tului sempre gentili, sorridenti, disponibili e pazienti.|- Ottima colazione abbondante|- Cena piena sufficienza (migliorabile aggiungendo qualcosaltro e soprattutto evitare di far finire già per le 21:00 parte delle cose proposte)|Pulizia camere: imbarazzante. In tre giorni mai lavato il pavimento, polvere e sabbia sempre presenti. “Pulizie” di 3 minuti: rifare il letto e basta. Asciugamani cambiati solo se buttati a terra, pratica poco igienica e inaccettabile per un 5 stelle.|Igiene generale: bicchieri con odore d’uovo, sciacquati a mano e asciugati senza igienizzazione.|Mezza pensione: cena inclusa ma acqua a pagamento, scelta poco chiara e fuori luogo.|Escursioni: care, mal organizzate, addetto spesso assente.|Note positive:|- posizione resort e mare Stupendi|- bungalow spazioso e comodo|- Molta cordialità e disponibilità al check-in da parte di Liliana alla reception|Conclusione: prezzo e standard non giustificati. Gestione e servizi lontani anni luce da un vero 5 stelle.||Suggerimento: organizzare serate a tema o attività di intrattenimento durante la giornata, per rendere il soggiorno più piacevole e in linea con il livello dichiarato del resort.

non vale un 5 stelle per i servizi!!

Soggiornato al Sofitel Kia Ora Moorea Beach dal 9 al 12 agosto: esperienza molto sotto le aspettative.

Servizio ristorante:
- chiusura alle 22, ma già alle 21:50 venivamo invitati a finire in fretta la cena ed andare via !
all’ingresso del ristorante la cameriera sempre molto scorbutica (peccato che non ricordo il nome) a differenza dei camerieri in sala, spiccano tra i tanti Pedros e Tului sempre gentili, sorridenti, disponibili e pazienti.
- Ottima colazione abbondante
- Cena piena sufficienza (migliorabile aggiungendo qualcosaltro e soprattutto evitare di far finire già per le 21:00 parte delle cose proposte)

Pulizia camere: imbarazzante. In tre giorni mai lavato il pavimento, polvere e sabbia sempre presenti. “Pulizie” di 3 minuti: rifare il letto e basta. Asciugamani cambiati solo se buttati a terra, pratica poco igienica e inaccettabile per un 5 stelle.

Igiene generale: bicchieri con odore d’uovo, sciacquati a mano e asciugati senza igienizzazione.

Mezza pensione: cena inclusa ma acqua a pagamento, scelta poco chiara e fuori luogo.

Escursioni: care, mal organizzate, addetto spesso assente.

Note positive:

- posizione resort e mare Stupendi
- bungalow spazioso e comodo
- Molta cordialità e disponibilità al check-in da parte di Liliana alla reception

Conclusione: prezzo e standard non giustificati. Gestione e servizi lontani anni luce da un vero 5 stelle.

Suggerimento: organizzare serate a tema o attività di intrattenimento durante la giornata, per rendere il soggiorno più piacevole e in linea con il livello dichiarato del resort.

We spent the first two nights of our French Polynesia adventure at this hotel in an overwater bungalow.|Although our arrival coincided with a very windy day in the aftermath of the tsunami alert in Hawaii, which made it impossible to enjoy the beach, the snorkelling made up for it. It was amazing, we spotted the most beautiful blue starfish I have ever seen along with a variety of colourful fish right outside our bungalow. The hotel is very committed to preserving the coral reef and charges a fee of 500 francs for their coral rehabilitation programme at checkout. Guests can chose whether to pay the fee.|This hotel is all about the small touches such as mint tea, ear plugs and sleeping vends during turn-down service. |We had lunch and dinner at Pure restaurant and although there were a few hiccups, the attentive and professional Charlotte Chappard handled them so well that we were very grateful. |Regarding ferries to get to Moorea, we took Aremiti on the way to the hotel and Vaera'i on the way back. Vaera'i is cheaper and more comfortable. You can buy the tickets at the port.|Overall, we had a fantastic stay and we would gladly return if we visit Moorea again.

My family and I had a sensational stay at this hotel, having booked 2 overwater bungalows direct with the hotel. The snorkelling off the beach and bungalows was better than I was expecting, and one can tell that the hotel puts effort into its care, development and conservation of the coral life there.
From reservations staff through to housemaids, all staff were lovely and professional without 'over-servicing'. Our the whole, our stay was superb, but I'd also like to recognise 2 members of the restaurant staff that stood out for us: Heinz and Pedro. Pedro for his warm, glowing, helpful and efficient nature. Heinz for being the happiest 'breakfast egg chef' I have ever met and whose vibrant personality brought sunshine to the start of the day!

Un séjour paradisiaque! Nous avons passé un excellent moment de détente dans ce havre de paix. Le petit déjeuné est exellent, la plage est propre, les activités comme le paddle sont gratuites. J’y retournerais si j’en ai l’occasion !

Il ne suffit pas d’être sur la plage de Moorea pour pratiquer de tel prix ! Honte au groupe Accor !

La nourriture fait peur ! C est immangeable !

Quand tu compares avec le four season a bora ou le Taha by pearl a l’île de la vanille, la nuit devrait coûter 200 euros !

Apprenez des autres hôtels sur l’île ! Il vous reste beaucoup à faire !

Extremely high prices and terrible food (inedible rice, moldy bread). The coral is all dead: you can only see something if you join their excursions, which are outrageously expensive. For the price you pay, the sea isn’t even that beautiful. The staff is rude to anyone who isn’t French: I asked if a dish was lactose-free, and they told me only the chef could know, but that it wasn’t possible to check and confirm.||The rooms are dirty: full of cockroaches and dust. One day, after cleaning the room, they didn’t even replace the toilet paper—and this is supposed to be a 4-star facility. I don’t recommend either the hotel or Polynesia itself: the Maldives are far better, with a much better value for money and a much richer marine life.||Stay away.

A+ all the way.

A lire certains commentaires, on se demande si les gens sont bien venus loger dans cet hôtel. Un hôtel qui vieillit et qui n'est pas entretenu, un ponton avec des lames en très mauvais état refixées avec des vis positionnées aléatoirement, et certaines des balustrades qui sont à deux doigts de tomber, que ce soit au ponton comme en chambre sur pilotis.
Côté accueil, ne pas être pressé et ne pas s'attendre équivalent à celui que vous recevrez dans les 4* sur les autres îles ! Vous ne vous sentez pas le bienvenu ici, non pas parce que les gens ne sont pas souriants ou sympathiques, parce qu'ils le sont, mais parce qu'ils n'arrivent pas à gérer avec l'effectif disponible.
Côté chambre, en pilotis deluxe horizon, une porte qui peine à fermer, un parquet tâché et déformé, une vitre pour voir les poissons complétement ternie, une baie coulissante qui ne coulissent plus, des murs qui sont détériorés, du mobilier manquant (oui la table sur vos photos, remettez la place elle peut servir!), le gel douche et shampoing sur un tabouret à l'extérieur de la douche et rien pour poser dans la douche (pratique!), et j'en passe....
Je pense que si les propriétaires prenaient le temps de venir séjourner ici, ils auront probablement honte de la vétusté des équipements mis à disposition.
Besoin d'une serviette? Pas de soucis, allez au bar, c'est le club med !
Bref 3 nuits passées ici, dans 2 pilotis différents, dans le même état.
Et quand vous faites la remarque au personnel, ils vous disent tous que nombreux sont les clients qui se plaignent... Des travaux apparemment prévus à partir de décembre....
Pour la localisation, joli jardin de corail facilement accessible, pour le reste l'hôtel est excentré, et aucune navette avec l'hôtel.
Les 2 seuls points de restauration, sont ceux sur place, avec du personnel souriant et chaleureux, mais un service déplorable car peu de personnes en salle. La nourriture est correcte si l'on ne considère pas le prix facturé.

!||Nous avons passé un séjour absolument magnifique au Sofitel de Moorea. L’accueil et la gentillesse du personnel ont largement contribué à rendre notre expérience exceptionnelle. Un immense merci à Pedro, Jean-Marc et Poerani, qui ont été particulièrement attentionnés, mais l’ensemble du personnel a été adorable, toujours souriant et disponible.|Une mention toute spéciale pour Jean-Marc, qui, lorsque j’ai été malade, a pris la peine de venir jusqu’à notre bungalow pour prendre de mes nouvelles et m’apporter une infusion de gingembre. Un geste plein d’humanité, que nous n’oublierons pas.||Le lagon autour des pilotis est un véritable trésor : on y croise une multitude de poissons colorés, et on a vraiment eu l’impression de nager dans un aquarium naturel. Il y a beaucoup de coraux visibles, même si certains sont malheureusement morts — l’ensemble reste spectaculaire et très vivant grâce à la faune marine.||Autre coup de cœur : la boutique de perles de l’hôtel, où nous avons été conseillés avec beaucoup de patience et de passion. Une très belle expérience, que nous recommandons vivement à tous ceux qui cherchent un souvenir authentique et raffiné.||S’il fallait évoquer quelques pistes d’amélioration, les bungalows restent très beaux et confortables, mais une rénovation serait la bienvenue, tout comme un rafraîchissement de la piscine. Cela dit, nous savons que des travaux sont prévus dès janvier, ce qui promet une belle mise à jour pour les prochains visiteurs.||En résumé, un endroit magique, sublimé par une équipe aux petits soins. Nous reviendrons sans hésiter dès que possible !

Nos alojamos durante tres noches en el Sofitel de Moorea. Sinceramente, esperábamos mucho más de un hotel de esta categoría.

La primera noche fue un auténtico desastre. Desde la 1 de la madrugada hasta las 7 de la mañana, no pudimos pegar ojo por culpa de un gallo que no paraba de cantar justo al lado de la habitación. Lo comentamos en recepción al día siguiente, que se lo trasladaron a la manager del hotel. ¿La solución? Ofrecernos tapones para los oídos. Nos dijeron que el gallo es una especie protegida, que no pueden hacer nada y que cambiar de habitación no sirve porque se escucha desde todo el resort. Increíble que en un hotel de este nivel no puedan garantizar algo tan básico como poder dormir por la noche.

La segunda noche quizás no se escuchó porque estuvo lloviendo, y pensamos ingenuamente que el problema estaba resuelto. Pero no. La tercera y última noche volvió a repetirse exactamente lo mismo, y una vez más estuvimos en vela toda la noche. Volvimos a avisar a recepción y esta vez, directamente, no hicieron absolutamente nada. Una absoluta falta de consideración y una pésima gestión.

Por si fuera poco, las opciones sin gluten en el desayuno eran muy limitadas, de mala calidad y mal señalizadas. Para un hotel de este nivel, esto no es aceptable. Tener una necesidad alimentaria no debería ser un problema para poder desayunar con normalidad.

En la habitación también había muchísimos mosquitos. Sabemos que estamos en un entorno tropical, pero cuesta entender cómo en un resort de esta categoría no se toman medidas eficaces para controlarlo o, al menos, ofrecer soluciones.

Además, intentamos reservar excursiones al llegar y nos encontramos con que la mayoría estaban completas o no operaban por ser domingo. Nadie nos avisó de la necesidad de reservar con antelación ni se ofrecieron alternativas. De nuevo, una atención al huésped muy por debajo de lo esperado.

Por destacar algo positivo: el spa y los masajes fueron excelentes. Profesionales, amables y con un servicio impecable. Pero lamentablemente, es de lo poco que estuvo a la altura.

En resumen, un hotel con precio y nombre de cinco estrellas, pero con muchas carencias en aspectos fundamentales. Salimos decepcionados, con la sensación de que se paga más por la marca que por una verdadera experiencia de calidad.

Beautiful place, friendly staff and delicious food.|On the beach. Loved the kayaks etc available for activities. |The snorkeling was amazing!

Très bel hôtel sur un magnifique lagon avec beaucoup de coraux. L’expérience snorkling au pied des pilotis est fantastique.. la plage superbe , le petit déjeuner très bon et variés et les buffets très qualitatifs.|Les Bungalows sur pilotis sont ravissants, mais commencent à accuser les années ( salle de bains surtout )|Hélas il manque cruellement de personnel pour mériter le statut d’un hôtel de luxe et les prix revendiqués : amabilité très variable du personnel ( mention spéciale à Pedro , au bar et petit déjeuner qui est un amour et d’une gentillesse inégalée ) . Problème à la réception: queue de 20 personnes le matin dès 7h30 pour le check out car staff insuffisant…. Très bel hôtel , mais des points d’amélioration sur le plan des ressources humaines.

Bellissima camera con vista mare, personale gentile e che parla inglese. Ottima colazione. I prezzi di pranzo e cena sono un po' alti, ma il cibo è comunque buono. Fantastico il Lagoon tour.

Un angolo di paradiso.
Ottimo cibo, ottima sistemazione e posizione
Servizio impeccabile.

August 2025

1. A complete lack of communication and availability of services, after 10:00 PM, no towels were provided, with no prior notice that services would be unavailable, all because the hotel is completely short on staff, (in all matters, waitters, front desk, room service, golf carts.. )

2. Tap water was not provided during meals, forcing us to purchase bottled water, which was not communicated beforehand and posed an additional inconvenience and expense.

3. A stunning poor service at the reception .. The reception staff (a person named Jack) displayed an unprofessional and discourteous attitude, resulting in an unpleasant experience when attempting to address our concerns, the check in was supoosed to be at 2pm and they made us wait half an hour extra .. although we comunicated him we needed our room because we had a long flight..

4. Despite the expectation that the minibar would be restocked daily, this only occurred twice during our stay. Additionally, the requested room service for the minibar never arrived (on two occations) one by phone, the other one directly at front desk.

5. No staff were available in the pool area to offer drinks or any type of service.

6. We found a cockroach inside the bed, which is unacceptable for an establishment of your caliber. Additionally, cockroaches were reported by us on two ocations, and the only solution provided by the reception staff was a can of spray, with no effective measures taken to address the issue .. They told us all the house keeping personal was already gone home.

7. The cleaning staff left the room door open, allowing mosquitoes to enter, which affected our comfort at night while sleeping. This could have been prevented.

8. The dinner menus were in poor condition, with loose and detached pages, reflecting a lack of attention to detail in the presentation of the service.

9. We asked for towels for the pool at the bar, place where people at the front desk told us to ask them for. A rude lady told us in a very harsh way they only give towels starting at 10am ..

10. The staff who is managing the activities desk, had a dissmisive attitude towards us when we asked her opinión about some hikes we looked at the internet, saying they were bad and making her Best effort to sell us something from her hotel activity Book instead of helping us or re directing us to someone who could help us.

Amazing

We stayed in the beachside hut. Our kiddos are 3 and 6. This was perfect for us. I can’t begin to describe how beautiful and calm the water is. We would sit on the porch of our hut and look out and see sting rays and sharks. The coral reefs are amazing that are steps from your porch. Our 6 year old learned to snorkel here. We have stayed in the over water bungalows in Bora Bora when it was just my wife and I and they are great, but with kids this wasn’t an option for us. The beachfront hut was great. Roomy, super clean and located perfectly on the property.

The front desk and concierge were very nice and easy to work with. If you’re looking for 5 star service, this is not the place. There is no beach service or pool service, the bell hop is slow and not super helpful. We were supposed to have our bags picked up at 10:00 upon departure and at 10:15 I called and no one answered. We walked up to the front with our bags instead and two gentleman were just sitting there and didn’t even offer to help load our car up with the bags. It’s the small simple details that prevent this hotel from a true 5 star.

There is a great pool side bar and a phenomenal beach side bar that are great options you can walk up to every time. So you do have options, but they are not bringing them to you unless you ask.

Food was ok. Nothing stellar but on the island you have some great local options that I would rent a car and go to. They are cheaper and they are better. But the hotel offers options if you don’t want to venture out.

We were very happy with our time in Moorea. Our room was clean, daily turn down service, grounds are kept but dated. The pool needs some work but is ok, great snorkeling and phenomenal bay to indulge in. We would recommend! It was a great vacation.

Fantastic location, wonderful facilities, accommodations and food, incredibly helpful and friendly staff. The perfect first stop on my retirement trip!

I want to start by saying I will be giving this resort a 5 star review for the actual “resort” accommodations and service by all staff except the reservation department. But, I need to give a 1 star review to warn others of what happened to us.

We visited Mo’orea for 1 week. After contemplating spending $1,500 for one night in an overwater bungalow for our anniversary, we decided to bite the bullet and have our once-in-a-lifetime experience. I booked the bungalow on a Sunday on their direct website for us to stay Wednesday. I called Monday to ensure we had the confirmation as I was super excited. They assured me we have the confirmation.

At 1:00 on Tuesday (day before we check in) , I receive an email saying their system messed up and they are cancelling our room as they have no more overwater bungalows left. I was devastated, as this was the most exciting thing I was looking forward to the entire trip. (WHat if I hadn't randomly checked my email??? Would I just show up Wednesday without an overwater bungalow?)

I called to see what they could do and they said they can put us in a regular bungalow in the jungle. I said that wasn’t going to do. I looked and they had an overwater bungalow open TODAY and asked if we could have that one. She said it wasn’t as nice as the one we rented but that would work. I also said we had paid for a hotel already tonight and could she reimburse us for that. She said yes.

We ran back to the hotel, quickly packed and rushed to Sofitel. It was complete stress and really put a wrench in our vacation. We were not compensated anything else from the resort, no special treatment.

Had I not come up with a solution to this error, they would have just cancelled our bungalow and went on with their day. I didn’t throw a fit because we were so enamored with the beauty of the resort. So all-in-all it was a great time. But, as a hotel owner myself, this was totally unacceptable and I would have gone OUT of my way to make the guest feel compensated for their screw up. I even asked Lisa, on the phone when we were figuring out all of this if there is some sort of complementary “something” they could do for us for this error. She said “we are already giving you money for your hotel room. Cmon, a complementary $23 drink at minimum would have said a lot. I also told them we booked this for our anniversary. We didn't even get a decorated room for our special occasion and honestly feel there was NO compensation given for the resorts mishap. I saw on other reviews they decorated the bed for special occasions. I read in other places they give discounts to locals, and this was a last-minute booking so they probably wouldn't have rented the overwater bungalow if I didn't suggest they give it to us today. The fact they gave us $200 discount to pay for the hotel we already booked somewhere else, in my eyes, wasn't a good enough "fix" for cancelling our CONFIRMED reservation.

BEWARE they may cancel your room, even after receiving a confirmation AND calling to ensure you have a room. I will never stay here again, unfortunately, since the property itself was lovely. I'm too scared they will do this again, wasting our time, money and adding stress to our vacation.

My stay at Sofitel Kia Ora Moorea Beach Resort in Tahiti was nothing short of exceptional. The resort offers an overall excellent experience, making it the perfect place to stay while exploring Moorea.

One of the standout features of this resort is its incredibly friendly and accommodating staff. As a Deaf individual who primarily communicates in sign language, I was pleasantly surprised by how welcoming and supportive the staff were. They went above and beyond to ensure my partner and I felt comfortable and included throughout our stay.

The food at the resort is vegetarian-friendly, although there could be more diversity in protein options, especially during buffet services. However, I was impressed by the creativity of the menu service, particularly with dishes like the Beyond burger patties. While vegans may find the protein options limited, plenty of delicious vegetable and fruit choices exist. I still find myself reminiscing about the delightful Beet Carpaccio and plan to recreate it at home.

The resort offers fantastic entertainment, including authentic local cultural events such as live Polynesian music, dance performances, and mesmerizing fire shows.

We stayed in an overwater bungalow, which felt like a dream come true. The deck provided breathtaking views of the sunrise and sunset, and the stairs leading directly into the water allowed for fantastic snorkeling around the coral reefs. The bed was comfortable, the bathroom was clean, and the air conditioning worked perfectly. The complimentary toiletries were a nice touch. Room service provided outlet adaptors for type E outlets in the room, and I appreciated the convenience of having USB 2.0 and USB C outputs next to the bed.

Safety and privacy were never a concern. I appreciated the abundant water and ice stations throughout the resort. The stainless steel refillable water bottle provided in the room was a thoughtful gift I still use daily due to its amazing temperature retention.

The wildlife around the resort, both on land and in the water, added to the magical experience. From wild chickens and dogs to stingrays, birds, and colorful fish, there was always something fascinating to see.

I also noticed that they were in the process of installing an indoor gym, which will be a great addition for fitness enthusiasts.

The concierge service at Sofitel Kia Ora Moorea Beach Resort was exceptional. It was easy to reserve tours and scooters and explore packages to enhance our fun during our stay. Additionally, the resort offers showers, towels, and luggage storage for activities while waiting to check in or for taxi pickups upon departure.

A word of advice: Make sure to use a powerful sunscreen during your stay, as the sun in Tahiti can be intense. Despite regular application of mineral-based sunscreen, I still experienced sunburn, so be cautious, especially if you have sensitive skin.

Overall, my time at Sofitel Kia Ora Moorea Beach Resort felt like living in a dream or a scene from a movie. It was not only romantic for my partner and me but also deeply fulfilling in terms of appreciating life's beauty. I highly recommend this property to anyone looking for a memorable and rejuvenating getaway. I can't wait to return someday soon.