SOFITEL KIA ORA MOOREA BEACH RESORT

Beautiful place, friendly staff and delicious food.|On the beach. Loved the kayaks etc available for activities. |The snorkeling was amazing!

Très bel hôtel sur un magnifique lagon avec beaucoup de coraux. L’expérience snorkling au pied des pilotis est fantastique.. la plage superbe , le petit déjeuner très bon et variés et les buffets très qualitatifs.|Les Bungalows sur pilotis sont ravissants, mais commencent à accuser les années ( salle de bains surtout )|Hélas il manque cruellement de personnel pour mériter le statut d’un hôtel de luxe et les prix revendiqués : amabilité très variable du personnel ( mention spéciale à Pedro , au bar et petit déjeuner qui est un amour et d’une gentillesse inégalée ) . Problème à la réception: queue de 20 personnes le matin dès 7h30 pour le check out car staff insuffisant…. Très bel hôtel , mais des points d’amélioration sur le plan des ressources humaines.

Bellissima camera con vista mare, personale gentile e che parla inglese. Ottima colazione. I prezzi di pranzo e cena sono un po' alti, ma il cibo è comunque buono. Fantastico il Lagoon tour.

Un angolo di paradiso.
Ottimo cibo, ottima sistemazione e posizione
Servizio impeccabile.

August 2025

1. A complete lack of communication and availability of services, after 10:00 PM, no towels were provided, with no prior notice that services would be unavailable, all because the hotel is completely short on staff, (in all matters, waitters, front desk, room service, golf carts.. )

2. Tap water was not provided during meals, forcing us to purchase bottled water, which was not communicated beforehand and posed an additional inconvenience and expense.

3. A stunning poor service at the reception .. The reception staff (a person named Jack) displayed an unprofessional and discourteous attitude, resulting in an unpleasant experience when attempting to address our concerns, the check in was supoosed to be at 2pm and they made us wait half an hour extra .. although we comunicated him we needed our room because we had a long flight..

4. Despite the expectation that the minibar would be restocked daily, this only occurred twice during our stay. Additionally, the requested room service for the minibar never arrived (on two occations) one by phone, the other one directly at front desk.

5. No staff were available in the pool area to offer drinks or any type of service.

6. We found a cockroach inside the bed, which is unacceptable for an establishment of your caliber. Additionally, cockroaches were reported by us on two ocations, and the only solution provided by the reception staff was a can of spray, with no effective measures taken to address the issue .. They told us all the house keeping personal was already gone home.

7. The cleaning staff left the room door open, allowing mosquitoes to enter, which affected our comfort at night while sleeping. This could have been prevented.

8. The dinner menus were in poor condition, with loose and detached pages, reflecting a lack of attention to detail in the presentation of the service.

9. We asked for towels for the pool at the bar, place where people at the front desk told us to ask them for. A rude lady told us in a very harsh way they only give towels starting at 10am ..

10. The staff who is managing the activities desk, had a dissmisive attitude towards us when we asked her opinión about some hikes we looked at the internet, saying they were bad and making her Best effort to sell us something from her hotel activity Book instead of helping us or re directing us to someone who could help us.