SOFITEL KIA ORA MOOREA BEACH RESORT

non vale un 5 stelle per i servizi!!

Soggiornato al Sofitel Kia Ora Moorea Beach dal 9 al 12 agosto: esperienza molto sotto le aspettative.

Servizio ristorante:
- chiusura alle 22, ma già alle 21:50 venivamo invitati a finire in fretta la cena ed andare via !
all’ingresso del ristorante la cameriera sempre molto scorbutica (peccato che non ricordo il nome) a differenza dei camerieri in sala, spiccano tra i tanti Pedros e Tului sempre gentili, sorridenti, disponibili e pazienti.
- Ottima colazione abbondante
- Cena piena sufficienza (migliorabile aggiungendo qualcosaltro e soprattutto evitare di far finire già per le 21:00 parte delle cose proposte)

Pulizia camere: imbarazzante. In tre giorni mai lavato il pavimento, polvere e sabbia sempre presenti. “Pulizie” di 3 minuti: rifare il letto e basta. Asciugamani cambiati solo se buttati a terra, pratica poco igienica e inaccettabile per un 5 stelle.

Igiene generale: bicchieri con odore d’uovo, sciacquati a mano e asciugati senza igienizzazione.

Mezza pensione: cena inclusa ma acqua a pagamento, scelta poco chiara e fuori luogo.

Escursioni: care, mal organizzate, addetto spesso assente.

Note positive:

- posizione resort e mare Stupendi
- bungalow spazioso e comodo
- Molta cordialità e disponibilità al check-in da parte di Liliana alla reception

Conclusione: prezzo e standard non giustificati. Gestione e servizi lontani anni luce da un vero 5 stelle.

Suggerimento: organizzare serate a tema o attività di intrattenimento durante la giornata, per rendere il soggiorno più piacevole e in linea con il livello dichiarato del resort.

We spent the first two nights of our French Polynesia adventure at this hotel in an overwater bungalow.|Although our arrival coincided with a very windy day in the aftermath of the tsunami alert in Hawaii, which made it impossible to enjoy the beach, the snorkelling made up for it. It was amazing, we spotted the most beautiful blue starfish I have ever seen along with a variety of colourful fish right outside our bungalow. The hotel is very committed to preserving the coral reef and charges a fee of 500 francs for their coral rehabilitation programme at checkout. Guests can chose whether to pay the fee.|This hotel is all about the small touches such as mint tea, ear plugs and sleeping vends during turn-down service. |We had lunch and dinner at Pure restaurant and although there were a few hiccups, the attentive and professional Charlotte Chappard handled them so well that we were very grateful. |Regarding ferries to get to Moorea, we took Aremiti on the way to the hotel and Vaera'i on the way back. Vaera'i is cheaper and more comfortable. You can buy the tickets at the port.|Overall, we had a fantastic stay and we would gladly return if we visit Moorea again.

My family and I had a sensational stay at this hotel, having booked 2 overwater bungalows direct with the hotel. The snorkelling off the beach and bungalows was better than I was expecting, and one can tell that the hotel puts effort into its care, development and conservation of the coral life there.
From reservations staff through to housemaids, all staff were lovely and professional without 'over-servicing'. Our the whole, our stay was superb, but I'd also like to recognise 2 members of the restaurant staff that stood out for us: Heinz and Pedro. Pedro for his warm, glowing, helpful and efficient nature. Heinz for being the happiest 'breakfast egg chef' I have ever met and whose vibrant personality brought sunshine to the start of the day!

Un séjour paradisiaque! Nous avons passé un excellent moment de détente dans ce havre de paix. Le petit déjeuné est exellent, la plage est propre, les activités comme le paddle sont gratuites. J’y retournerais si j’en ai l’occasion !

Il ne suffit pas d’être sur la plage de Moorea pour pratiquer de tel prix ! Honte au groupe Accor !

La nourriture fait peur ! C est immangeable !

Quand tu compares avec le four season a bora ou le Taha by pearl a l’île de la vanille, la nuit devrait coûter 200 euros !

Apprenez des autres hôtels sur l’île ! Il vous reste beaucoup à faire !