THE PORTOFINO HOTEL AND MARINA

It is 3:30 and they close at 4 for last rentals. Clearly they did not want to try , go to “PADDLE HOUSE THEY RENT UNTIL 4pm like they said they would “, Never go to this place the young men that are here are careless. Good luck to the ownership you are chasing your customers away. Get someone here that cares about your business.

A nice location, but … very poor guest experience. Things started to go wrong the moment we arrived at the hotel - with inattentive valet service, followed by unwelcoming reception - who told us we should have read ‘the website’ when we questioned the $40 per night extra dollar parking fee at the hotel - although as the receptionist said ‘there are some packages that include parking’, so read the small print on the website lol. We were not told anything about the hotel facilities at check in either, only given our room key & left to ourselves to carry our bags & make our own way to the room without any description of facilities or amenities On a positive note, the room was nice & bed was comfortable but the guest fridge had no mini bar & a bottle of water was $7 (!). To add insult to injury when we returned to our room after a full day out our room had not been made up or attended too & we had to request clean towels & bed service… There are plenty of good hotels in the area. This is not one of them.