HÔTEL LE VILLAGE ST BARTH ^{* * * *}

Reserved a room and needed to cancel 24 hours after doing so. They charged me 345 euro for potential loss of income. Give me a break. These people are thieves. Not sure how they justify doing this. I could understand if it was a last minute cancellation, but 24 hours after making it and 6 weeks from date of stay. Says a lot about the conduct of this business. If you stay here, check your bills, they aren’t afraid to take unnecessary fees.

Comfortabel hotel op een prachtige plek. Onze lodge was ruim en van alle gemakken voorzien. De receptie was zeer gastvrij en service gericht. Men heeft ons goede diner adviezen gegeven. Iedere dag genoten van een lekker ontbijt met prachtig uitzicht op de baai. ‘‘s middags genieten aan de mooie infinity pool. De eigenaar heeft ons nog naar de luchthaven gebracht omdat onze auto problemen had. Wij hopen hier terug te kunnen komen!

I stayed at Le Village for 6 nights with a friend. Night one we stayed in a traditional room. My friend saw 3 roaches/water bugs in the bathroom in the middle of the night. We let the manager know the next morning and he stated he did not know what a water bug was, and we said they are like roaches, and he said nobody had complained of those. We let it go because we were only in that room for a night.||For the remaining nights we stayed in a standard room (it was not available on night 1 so we paid extra for traditional).||In the middle of the night on night 5 I woke up with excessive itchiness. I turned on the light and these were NOT mosquito bites. These bites were different. They were very small and in small groups and lines. I had them around my wrists/hands, arms, and legs. (I have included pictures) I immediately got out of bed and took off all the sheets. The mattress was NOT encased. The hotel has stated that it is “protected,” however their mattress cover is an old-school cloth one that fits like a fitted sheet, not a BED BUG mattress protector that encases the full mattress. To say the mattress was filthy is an understatement. There were giant stains all over it and it looked like it had not been cleaned in years. In the middle of one of the tufts were clear signs of BED BUG feces. (I have included a picture).||THIS IS WHERE IT ALL WENT *REALLY* DOWNHILL.||When I went to the office the next morning, the owner came in to inspect the situation, agreed that there were signs of BED BUG feces when I showed him pictures online, and said he would change my mattress. I said he couldn’t just change the mattress and needed to do more. I had one more night in St Barth and I didn’t want to take my items that had been exposed and expose another hotel so I asked him what we could do. I WAS NEVER OFFERED ANOTHER ROOM. PEST CONTROL/EXTERMINATOR/HEALTH DEPT/ETC WERE NEVER CONTACTED. THE ROOM WAS NEVER CLOSED.||The hotel’s laundry woman stated she could not get all my items up to the proper temperature due to their fabric and went through what COULD be washed. Not her fault, but my brand-new dress was shrunk and I can no longer wear it.||I went to check-out and discuss compensation as well as what they were planning to do. I was told that since I only got bitten 1 night, and they could not confirm that it was BED BUGS, they would not compensate me other than the night I got bitten and the next night as a “courtesy.” Insane. I was also told that they do not believe I am lying, but they do not believe they have BED BUGS. (I have photos consistent with BED BUGS, I have pictures of their mattress with BED BUG feces, and I went to doctor who stated my bites are aligned with bed bugs and gave me a prescription) I was told that since I saw an American doctor and not an island doctor who is familiar with all types of bugs on the island he could be wrong. I was also told that the BUG feces on the mattress could be from any type of bug, like a ROACH (which they said they didn’t have at this hotel!)||They stated that their mattresses have stickers that say they can’t get BED BUGS, so I couldn’t have BED BUGS. These mattresses were straight out of a horror movie and must be over 10 years old. I cannot imagine that only this one hotel has magic mattresses that cannot get BED BUGS.||They emailed me after I left to let me know they are having the room inspected. This is a moot point. This is only happening because I contacted health authorities and they contacted the hotel. ||Here is what they did do: compensate the night I got bitten and the night after. They washed some of my clothes at high heat and them put them back together with my other clothes.|| BOTTOM LINE:||||THE ROOM WAS NOT SAFE AND HABITABLE, AND THEY SHOULD HAVE KNOWN ABOUT THE BED BUGS BEING THAT THERE WAS FECES ON THE MATTRESS. And the way the owner treated me (the victim and their guest) was just as disgusting as the bed bugs themselves.

I stayed at Le Village for 6 nights with a friend. Night one we stayed in a traditional room. My friend saw 3 roaches/water bugs in the bathroom in the middle of the night. We let the manager know the next morning and he stated he did not know what a water bug was, and we said they are like roaches, and he said nobody had complained of those. We let it go because we were only in that room for a night.
For the remaining nights we stayed in a standard room (it was not available on night 1 so we paid extra for traditional).
In the middle of the night on night 5 I woke up with excessive itchiness. I turned on the light and these were NOT mosquito bites. These bites were different. They were very small and in small groups and lines. I had them around my wrists/hands, arms, and legs. (I have included pictures) I immediately got out of bed and took off all the sheets. The mattress was NOT encased. The hotel has stated that it is “protected,” however their mattress cover is an old-school cloth one that fits like a fitted sheet, not a BED BUG mattress protector that encases the full mattress. To say the mattress was filthy is an understatement. There were giant stains all over it and it looked like it had not been cleaned in years. In the middle of one of the tufts were clear signs of BED BUG feces. (I have included a picture).
THIS IS WHERE IT ALL WENT *REALLY* DOWNHILL.
When I went to the office the next morning, the owner came in to inspect the situation, agreed that there were signs of BED BUG feces when I showed him pictures online, and said he would change my mattress. I said he couldn’t just change the mattress and needed to do more. I had one more night in St Barth and I didn’t want to take my items that had been exposed and expose another hotel so I asked him what we could do. I WAS NEVER OFFERED ANOTHER ROOM. PEST CONTROL/EXTERMINATOR/HEALTH DEPT/ETC WERE NEVER CONTACTED. THE ROOM WAS NEVER CLOSED.
The hotel’s laundry woman stated she could not get all my items up to the proper temperature due to their fabric and went through what COULD be washed. Not her fault, but my brand-new dress was shrunk and I can no longer wear it.
I went to check-out and discuss compensation as well as what they were planning to do. I was told that since I only got bitten 1 night, and they could not confirm that it was BED BUGS, they would not compensate me other than the night I got bitten and the next night as a “courtesy.” Insane. I was also told that they do not believe I am lying, but they do not believe they have BED BUGS. (I have photos consistent with BED BUGS, I have pictures of their mattress with BED BUG feces, and I went to doctor who stated my bites are aligned with bed bugs and gave me a prescription) I was told that since I saw an American doctor and not an island doctor who is familiar with all types of bugs on the island he could be wrong. I was also told that the BUG feces on the mattress could be from any type of bug, like a ROACH (which they said they didn’t have at this hotel!) and doesn’t even match this type of feces.
They stated that their mattresses have stickers that say they can’t get BED BUGS, so I couldn’t have BED BUGS. These mattresses were straight out of a horror movie and must be over 10 years old. I cannot imagine that only this one hotel has magic mattresses that cannot get BED BUGS.
They emailed me after I left to let me know they are having the room inspected. This is a moot point. This is only happening because I contacted health authorities and they contacted the hotel.
Here is what they did do: compensate the night I got bitten and the night after. They washed some of my clothes at high heat and them put them back together with my other clothes.
BOTTOM LINE:

THE ROOM WAS NOT SAFE AND HABITABLE, AND THEY SHOULD HAVE KNOWN ABOUT THE BED BUGS BEING THAT THERE WAS FECES ON THE MATTRESS. And the way the owner treated me (the victim and their guest) was just as disgusting as the bed bugs themselves.

Da haben wir ja ein kleines Juwel auf St. Barth gefunden! Wir haben das Standardzimmer mit Terrasse gebucht und haben es nicht bereut. Niedlicher kleiner Garten, jeden Abend haben wir den Coquis zugehört. Das Zimmer ist schön, es hat keine Küche, aber einen Kühlschrank und Gläser gibt es auch. Das Badezimmer ist riesig. |Der Pool ist so schön! Mit Blick auf die Bucht von St. Jean. Ich wäre gerne dageblieben...|Auch beim Frühstück kann man den Ausblick genießen. Das Frühstück ist inbegriffen und gut, typisch französisch. Man kann sich einzelne Sachen dazukaufen, z.B. Eier, aber leider auch der Käse war nicht umsonst. |Runter zum Strand und einigen Restaurants sind es ca. 5 Minuten. Leider muss man dann auch den steilen Weg wieder hinaufgehen. Zum Glück sind das nur ein paar Meter, ist schon anstrengend. Generell ist die Insel sehr klein und mit dem Auto erreicht man alles innerhalb weniger Minuten. Die Parkplätze im Hotel sind kostenlos.|Es gibt ein Zimmer, dort kann man sich Beach Chairs, Sonnenschirme, Kühlboxen, Schwimmnudeln...ach einfach alles ausleihen.|Vielen Dank für den netten Empfang und den schönen Aufenthalt!