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成员的意见EL TERADO TERRACE HOTEL
3.2/5
23 通知
质量/价格比
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洁净度
设置/氛围
服务
EL TERADO TERRACE HOTEL
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The room had an odor that we ended up buying air freshener. During checkout time there was no one to checkout with and I did not receive a receipt for my payment. These are very fixable and can easily sway me to a five Star rating in the future.
This hotel is old, but the updates that have been made to it were great. We had no trouble checking in, getting a hold of anyone, or getting questioned answered. We didn't spend a ton of time in our hotel room as we were out exploring the town. But it was a great home base for our long weekend and meal times.
My only real issue was the fridge was too cold, it froze everything that wasn't in the door. Over all the bed was fine, shower pressure was on point, and the kitchen pots and pans were in great shape.
- At the top of a very steep hill
- Manager was weirdly rude and condescending in every interaction
- Our first room had a broken air conditioner that drenched a bed with water
- Our replacement room had a toilet that wouldn’t flush
- Beds were lumpy and uneven
When my mother and I got off the boat we started looking for signs for our pick up. I called the hotel three times and no one answered.
My mom and I got lost trying to get to the hotel lucky we asked nice people who gave us directions.
When we checked in the guy was kind of rude and told me that I should have left a message because he was probably confirming other people, since no one answered the phone. That didn't sit well with me.
As my mom and I kept leaving to do activities there was never a person at the booth. We had to pick up a red phone to call someone every time.
As I was leaving at 9:57 since check out is 10:00. I picked up the red phone and told the guy I was ready to check out. He said put the key in the black box and then he hung up the phone.
Also my mom did great walking up that big hill to get to the hotel. She's in her 60's and she kept up with me all weekend. When you look it up nothing told me that it was at the top of a hill. Since this was my first time at Catalina for my birthday.
Checkout time was 10am! In my 65 years on this planet I’ve never seen a 10 am checkout.
I got it only extended to 11. I asked for later but they refused. Our boat isn’t until 4 pm.
They also refused to store our luggage.
The toilet broke. The walls are thin so you can hear the neighbors.
And it’s up a very steep hill.
We certainly didn’t get our 971 worth for only 3 nights.
Avoid this place at all costs!