EL TERADO TERRACE HOTEL

Great place.

Overall, I would not recommend this hotel. While our room was clean, the room I booked two months in advance had two beds. The room that they checked us into only had one bed - the only one they had left. While they were able to provide us with two roll-aways, they were only able to offer us a 20% discount. Despite this being the hotel’s mistake, we had to ask for a discount to be applied. To me, having half our party sleep on a roll-away is granted more than a 20% discount - and their prices reflect that on the website! I would advise others to stay elsewhere.

I believe there is only one person that works here. I got a confirmation call three hours before I was supposed to check in. I told the person that confirmed my reservation what time I would be arriving from the boat.

When my mother and I got off the boat we started looking for signs for our pick up. I called the hotel three times and no one answered.

My mom and I got lost trying to get to the hotel lucky we asked nice people who gave us directions.

When we checked in the guy was kind of rude and told me that I should have left a message because he was probably confirming other people, since no one answered the phone. That didn't sit well with me.

As my mom and I kept leaving to do activities there was never a person at the booth. We had to pick up a red phone to call someone every time.

As I was leaving at 9:57 since check out is 10:00. I picked up the red phone and told the guy I was ready to check out. He said put the key in the black box and then he hung up the phone.

Also my mom did great walking up that big hill to get to the hotel. She's in her 60's and she kept up with me all weekend. When you look it up nothing told me that it was at the top of a hill. Since this was my first time at Catalina for my birthday.

I didn’t even stay at the hotel so I cannot speak to the cleanliness etc. however I did have to cancel and after agreeing to pay one nights stay, I was charged an additional $458. Expedia couldn’t reach them and neither could I over the course of three days. Meanwhile about $500 is accruing interest on my CC for reasons I haven’t been given. It’s seems others have a hard time reaching them.

Very nice suite. Great view! Excellent service.