KARMA SANCTUM

Great food, lovely vibe and a welcoming manager. Had a great experience overall and would encourage everyone to try this place out.

I have no idea what the hotel is like, as we stopped for a Japanese afternoon tea at the Wild Heart bar.
It took some time to attract any attention for us to be seated. We were told in very broken English that the Chef had been taken ill, and then something about dessert. We were served a glass of pressecco, which was very average, then ignored for 30 long minutes.
To be fair, the ambulance crew was being shown into the kitchen.
We were just about to leave when three of our four starters were delivered. The food was OK, but nothing special. The tuna was way past its best and had a pasty texture.
After we finished the three starters, the fourth was brought out, a crab slider. Bland greasy deep fried nothingness with a sauce that should have been wasabi buy tasted of nothing.
The plates were cleared, we waited longer, and eventually, the dessert was brought out. By this time, I'd lost interest altogether. The Panna cotta was the best thing there. Scones were good, the chocolate mousse was bitter and rich, but a bit too much for me.
I didn't eat the mochi for no other reason than I was annoyed.
After all this, we were offered tea.
Eventually, some poor waitress who had not served us and had just started her shift had the misfortune to ask us if everything was OK. To my shame what started as a complaint finished as a rant. I got more annoyed at her and raised my voice. Eventually she excused herself.
I should have asked for the manager, and she should have been trained to fetch the manager at such an encounter.
If you are reading this. I humbly apologise for being rude. It was not your fault at all.
However the manager was. We were offered a full refund as this was a pre paid Christmas present. I'm not local to london so this was part of a weekend away.

To the owners.
When you are unable to deliver the service you advertise you need to offer your clients the chance to take their business elsewhere.
If I had been told clearly on arrival that the chef had been taken ill and that you were not able to offer the service you'd normally offer I would have been slightly disappointed but I would have admired you for your honesty.
Instead I upset one of your staff and spoilt my own weekend.

Really rude welcoming , not even greeting. Just why am.i here. No appologies. Really not acceptable for a hotel that calibre.

It was After Party, so can't say anything about the rooms . Nice atmosphere, strong drinks ????.

Fabulous character place especially movie nights.