HÔTEL LES HARAS

Property location is great and very peaceful, however for a 4 stars hotel this property clearly lacks the basic level of service amenities:||-No water in the room (only option is the mini bar)|-Toilet paper was 3/4 finished but still left by the toilet|-Other than the bed and TV, room is totally empty||This property could be a gem if more efforts were directed towards guest comfort.||On a side note, the amazing breakfast should be mentioned.

Disappointing Stay Despite Premium Location

While the location of the hotel is undoubtedly premium, everything else about the experience was, unfortunately, average at best. There’s a clear lack of attention to detail and thoughtful touches—those little things that make you want to return to a hotel—were simply missing.

Room Experience: We stayed in a junior suite, which, surprisingly, had no chair—making the space feel incomplete and uncomfortable. The bathroom was large but again lacked seating, which seemed like a missed opportunity. When we encountered an issue with the door not working properly, the front desk initially told us a technician would come on Monday—we were staying over the weekend. Only after insisting were we moved to a suite, which, although appreciated, was a letdown: it was smaller, had a stained couch, and featured the tiniest bathroom I’ve seen (with the toilet inside the bathroom, which felt cramped and poorly planned).

Service: Service left a lot to be desired. We had specifically requested a kids' room with two single beds, even confirmed it by phone, but arrived to find a king bed. There were missing amenities, no glasses in the bathroom, and a room temperature stuck at 26°C—because the AC hadn’t been activated for the season. These may seem like small oversights, but they added up quickly and made the stay frustrating.

It’s also disappointing that basic offerings like complimentary water weren’t available—especially considering many hotels today offer filtered, refillable water as part of their sustainability efforts. Forgetting even to place glasses in the room made things feel even more neglected.

Overall: It’s a shame that such a beautifully located hotel lacks the basic attention to detail that creates a true guest experience. Despite the generous upgrade gesture, the inconsistencies and missed essentials made the stay feel far below expectations.

Whooooooo, quel magnifique représentant de la Grande Hôtellerie Française !
Service et bienveillance sont les mots qui dominent tout au long de notre extraordinaire séjour en ce lieu privilégié !
Chacune des personnes rencontrées, croisées ou ayant visiblement travaillé dans et pour notre chambre est impliquée souriante et .... TRES efficace ????.
L'accueil voituriers donne le ton de la perfection qui va suivre, le comptoir d'accueil physique est souriant et hyper productif en toutes circonstances et à toute heure : remarquable !
Les espaces SPA sont vraiment irréprochables (j'ai cherché un défaut sans en trouver..).
Les bâtiments splendides et vraiment très bien entretenus.
Un plus : Nous avons emmené notre chien ???? qui a été très bien traité ! ( Nous sommes des propriétaires responsables bien entendu ????)

De magnifiques prestations pour cet hôtel 4 étoiles que l'on pourrait même noter de 4.5. Tout est parfait, rien à redire. Propreté, équipements, cadre, accords harmonieux, c'est certain que l'on reviendra dans cet hôtel lors de notre prochaine venue sur Strasbourg.

Le prix du parking est égal à celui de l excellente carte du restaurant... honte à la ville de Strasbourg