MATILD PALACE

This is a gorgeous hotel located in a fabulous location. The rooms have been fully renovated with the most gorgeous finishings. Definitely worthy of its five star rating for the esthetics. However the service is definitely not five star. The management needs to take better attention to their service people. The housekeeping staff seems to arbitrarily provide amenities -- for two days, we didn't get new shampoo or conditioner when ours were clearly out. The turndown service didn't come to our room one night to replenish water so we had to ask. It was completely bizarre for a five star property. The best service was from Tibor at the bell desk. He was really top notch and I'm sorry that I missed him this morning when we left to tip him well. Spago restaurant was also high end service and excellent care! The manager there, as well as the wait staff, and even the bartender, were excellent. Very much miss the days of phenomenal management with the Starwood properties as they would keep things to a very high standard for service. This property still has a ways to go!

Also please do not recommend the taxi driver who picked us up from the Matild at 4am this morning - he decided he was going to add his own arbitrary tip to the fare -- quite devious and terrible that this was recommended pick to from a five star hotel. He seemed to know the overnight bell attendant...11500 fare became 15000 HUF - the guy was a CROOK and seemed to know your staff...

Вечно пригодилось ругаться с администрацией. Может просто на Рождество все устали, а может плохая организация менеджмента.