ELEVEN PEARL BOUTIQUE HOTEL & SPA

We were very excited for our stay here but sadly it didn't reach my expectations. Reception staff was always friendly and helpful but some times it felt that training needs to step up, they need to ask other staff for stuff as reassurance. They font take Amex and the whole thing is extremely annoying. They take it for the deposit but then very funny for the final payment, so be warned! On my last day they holded me up for 30 mins for something that the system was showing that they didn't even understand, eventhou the bill was settled the night before to avoid delays.

Since day 1 my kid got sick, we visited 5 hotels in Kenya and for some reason she couldn't pick herself up here. I dk if it was the food/water , pool water. But the min we left to Nairobi She was bk to normal. They didn't even acknowledge this to be reflected on the bill as we were HB. She barely ate the whole stay, they could have shown a 50 % off but they couldn't care. I was not impressed by food or the cocktails which I had only 3 as gave up trying. I found the food greasy, or full of sauces, the ceasar salad was a festival of dressings, lettuce swimming on it. The margarita pizza was sooo oily. The soups were nice.

Rooms looked a bit dated eventhou the hotel is kind of new, showing leaking areas or dif paint on top of old one. They give you a tiny water bottle per day to force you to buy at the bar more. The cleaning staff was very lovely as with the waiters. You can tell the lack of management. I wouldn't put it as a 4 star.
View is very nice and beach is fun in a nice area. WiFi is awful as well only a decent signal in reception and sometimes in the dining area.the kids club is a Joke, is a tiny tiny lit hut and they ask the parents to stay, they offered nothing to us like activities or excursions, my kid is 9 She doesn't need me with her. I asked about this when booking and they said Yes, we have it but never mentioned a thing back. A kids club is for parents to relax and for kids to do kids stuff . If I ve to stay , what's the point???!! Another failed selling point.

Sadly I wouldn't go back here and I personally wouldn't recommend it.

This is one of my favorite places with a prime beachfront location and reasonable prices.
As a local I enjoy coming for breakfast or lunch with my family as well as recommending it to friends who is visiting Diani.

And everyone I have booked to stay here are so happy about the place

Beach front hotel with excellent relaxed ambience

I didn't stay here,but we had a really good meal. The surroundings were really superb. The service was very good. The meal was so tasty and really good value. Would loved to have stayed here for a few nights.

Hello just had a horrible experience from My normal place which used to be my favourite and my happy place. The bartender called juma serviced me horrible and refused to take my order.

His attitude was horrible and unprofessional.

I have spent alot on this place now I can nolonger recommend it.

Horrible bar team.