THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
世界各地的美食
€€
4.7/5
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这是一个很好的机会，让你在这个城市最豪华的酒店--以前的尼罗河酒店（Amin Dada的目标）中游览一番，你可以试一试它的三家餐厅（都很不错）。L'Explorer餐厅的装饰体现了旅行（商场、地图、地球仪......）和大湖区（Speke、Grant......）的欧洲探险家们，它为意大利美食爱好者们提供了一份菜单，让他们大饱口福（pâtes、pizzas）；还有一份野味菜单，也是相当不错的。在湖边，有时会有音乐家在沙龙里演奏，并提供一些当地的特色美食，如罗非鱼或乌干达炖牛肉，还有沙拉和烤肉。在第一层，非洲之珠提供了几道法国菜肴。香槟酒吧（提供我喜欢的慕斯葡萄酒......）和在迷雾区的迷雾酒吧（电影《迷雾中的大猩猩》的拍摄地）是两个适合喝啤酒的酒吧。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
4.7/5
65 通知
质量/价格比
厨房质量
原创性
框架/联盟
服务
以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于十一月 2023
Wow the place has all you need with the perfect services rendered ranging from conferences,weddings dine in meals and many more
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
经理
03/11/2023 à07:24
Dear Emmanuel,
Thank you so much for visiting us and taking your valuable time to share a wonderful review about our hotel. We appreciate your kind words and recommending us to other travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for visiting us and taking your valuable time to share a wonderful review about our hotel. We appreciate your kind words and recommending us to other travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
访问于十月 2023
Busy, secure but lots of dignitaries
However organized
However organized
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
经理
30/10/2023 à09:39
Dear David,
Thank you for sharing a review. We appreciate your kind words and recommending us to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Thank you for sharing a review. We appreciate your kind words and recommending us to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
访问于十月 2023
*Staff at the reception (front desk) are not friendly at all, not welcoming, the first face you meet when you arrive is frowning.
WORST CUSTOMER SERVICE EVER!
*Room needs a lot of renovation, very old furniture.
*The pictures shows a bidet in toilet, but this is not true.
*Food in breakfast is so limited and repetitive, after few days you will be bored, also not tasty.
*pastries and bakeries are ????????
*The noise at night is unbearable
*House keeping will keep the balcony open a lot, insects and reptile will surely enter your room, specially if your room is close to trees and lake.
*House keeping will enter your room casually when you are in it! without putting the "make my room" sign!
THEY NEVER APOLOGISE FOR THEIR MISTAKES!
I will never come here again and will never recommend it to anyone.
WORST CUSTOMER SERVICE EVER!
*Room needs a lot of renovation, very old furniture.
*The pictures shows a bidet in toilet, but this is not true.
*Food in breakfast is so limited and repetitive, after few days you will be bored, also not tasty.
*pastries and bakeries are ????????
*The noise at night is unbearable
*House keeping will keep the balcony open a lot, insects and reptile will surely enter your room, specially if your room is close to trees and lake.
*House keeping will enter your room casually when you are in it! without putting the "make my room" sign!
THEY NEVER APOLOGISE FOR THEIR MISTAKES!
I will never come here again and will never recommend it to anyone.
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
经理
27/10/2023 à11:42
Dear Menna,
Thank you for choosing to stay at the Kampala Serena Hotel and for sparing valuable time to sharing a review. We are disappointed to hear that you had an unpleasant experience during your stay. We take all feedback seriously and we would like to apologize for inconveniences caused. We appreciate your feedback, and we will use it to improve our service delivery. We would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay and therefore appropriate action will be taken to address the issues you have raised and ensure that they do not recur.
Thank you for bringing these issues to our attention and we will do everything we can to make sure that the rest of your stay is a pleasant one.
Yours Sincerely,
GENERAL MANAGER
Thank you for choosing to stay at the Kampala Serena Hotel and for sparing valuable time to sharing a review. We are disappointed to hear that you had an unpleasant experience during your stay. We take all feedback seriously and we would like to apologize for inconveniences caused. We appreciate your feedback, and we will use it to improve our service delivery. We would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay and therefore appropriate action will be taken to address the issues you have raised and ensure that they do not recur.
Thank you for bringing these issues to our attention and we will do everything we can to make sure that the rest of your stay is a pleasant one.
Yours Sincerely,
GENERAL MANAGER
访问于十月 2023
Wonderful environment
Great rooms
Great for parties and functions
I love the fact that they use glass bottled water which is easy to recycle
Great rooms
Great for parties and functions
I love the fact that they use glass bottled water which is easy to recycle
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
经理
23/10/2023 à14:17
Dear Paul,
Thank you so much for sharing a review. We appreciate your kind words and recommending our hotel to other guests. We will be happy to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for sharing a review. We appreciate your kind words and recommending our hotel to other guests. We will be happy to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for sharing an amazing review about our property. We appreciate your kind words and recommending us to other community travellers. We will be excited to host you again.
Yours Sincerely,
GENERAL MANAGER