11 HOWARD
宾馆
€€€
3.4/5
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成员的意见11 HOWARD
3.4/5
25 通知
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于十二月 2023
Attended "The Blonde"!!! Malcolm's guest list...Excellent, Excellent, Excellent...bouncers were professional, coat check was perfect, Bartenders made my Old Fashioned perfect, DJ was flawless, and the crowd of beautiful people a 10 all around. This is what enjoying life is all about!!!
访问于十二月 2023
Great room, great place, great location, and even great dining downstairs. Staffs are friendly, professional and helpful.
However, the minus-one star for me is how inconsistent the staff's knowledge about the policy. For example, I was greeted by a staff with wrong knowledge about how Amex experience over the phone. While I was there, I was also confused by the wording of "providing breakfast" and "breakfast on us". Apparently you have to "register" for that first. The hotel should work better on looping employees in and have clearer policy guidelines.
However, the minus-one star for me is how inconsistent the staff's knowledge about the policy. For example, I was greeted by a staff with wrong knowledge about how Amex experience over the phone. While I was there, I was also confused by the wording of "providing breakfast" and "breakfast on us". Apparently you have to "register" for that first. The hotel should work better on looping employees in and have clearer policy guidelines.
访问于十二月 2023
Second floor lounge is decent, soho centric. It’s okay.
访问于十二月 2023
DO NOT STAY AT THIS HOTEL!!!!
This is a PSA: do not stay at the 11 Howard. Like many of the reviews, I went in thinking this is a 5 star hotel, given that's what it says on google. Let me stress that if anything, this is a 2 star hotel. It's absolutely disgusting. I've stayed at plenty of nice, 3 star hotels and I wouldn't even compare this to that. When you walk in, there is a curtain separating the lobby from a Club... the check in desk is essentially a folded picnic table with a dude working off of a personal laptop. There's no doorman and no security. The room is even WORSE - chipped paint, damaged chair, damaged sink, handprints on the walls, dirty carpet... I have literally no idea how this place gets away with saying it's 5 star. This should be marketed as a 2 star hotel for $100/night. DO NOT STAY HERE
This is a PSA: do not stay at the 11 Howard. Like many of the reviews, I went in thinking this is a 5 star hotel, given that's what it says on google. Let me stress that if anything, this is a 2 star hotel. It's absolutely disgusting. I've stayed at plenty of nice, 3 star hotels and I wouldn't even compare this to that. When you walk in, there is a curtain separating the lobby from a Club... the check in desk is essentially a folded picnic table with a dude working off of a personal laptop. There's no doorman and no security. The room is even WORSE - chipped paint, damaged chair, damaged sink, handprints on the walls, dirty carpet... I have literally no idea how this place gets away with saying it's 5 star. This should be marketed as a 2 star hotel for $100/night. DO NOT STAY HERE
Here are the things that particularly bothered us:
• The room was tiny and felt crowded
• We found a dirty sock from a previous guest in plain sight in the closet
• The tablet woke us up at ~1am announcing that it had low battery. It was not simple to turn off and this really disturbed our sleep.
• A welcome email from the hotel promised us “one of the most unique welcoming services in the industry”. This sounded quite impressive but we certainly did not experience this. When we asked someone at the front desk to explain this to us they couldn’t.
General feedback:
• The hotel and rooms are dated. The dim lights in the narrow hallway on the 9th floor did not show how old and dirty the carpets were. The door did a poor job of sound insulation and we could hear people in the hallway and the elevators clearly while we were in the room.
• The technology in the room was far from what I’d expect at a premium hotel. The TV didn’t have any streaming services available and the tablet was one of the least intuitive devices I’ve used in recent memory and was practically useless.
• Plastic cups for water in the bathroom did not feel premium at all