LA CREOLE BEACH HOTEL & SPA ^{* * * *}

Not worth it – Poor service, stolen cash, and misleading “all-inclusive”

We had a very disappointing stay at La Creole Resort and Spa.
•    Room key stopped working, and we were locked out for hours before anyone helped.
•    Told the bar was open, but when we went, we were denied service for no reason.
•    Cash was stolen from our room, including tips left for housekeeping—and it’s likely someone who wasn’t even housekeeping came in.
•    The “all-inclusive” package is a joke. So many restrictions and hidden rules that it felt like anything but inclusive.

If you’re looking for good service, peace of mind, and a true resort experience, I’d strongly suggest looking elsewhere. This place was stressful, disorganized, and dishonest.

Très bel hôtel, où je me suis rendu à plusieurs reprises par le passé. L'emplacement est parfait, les chambres très belles. Le problème, c'est comme toujours en Guadeloupe, l'accès à l'eau !
Coupure d'eau lors de mon dernier séjour. Une coupure non annoncée aux clients. Défaut de communication. Compréhensible puisque ça arrive souvent. Mais comment peut-on proposer des chambres à 300 euros la nuit sans eau au robinet ? Et avec pour toute compensation quelques bouteilles d'eau minérale ? Dommage, la Guadeloupe mérite un service public de l'eau qui fonctionne, pas seulement dans les hôtels bien sûr mais partout et pour tout le monde.

La notion de service et d attitude de service reste à revoir au regard du prix des chambres et du label 4 étoiles

I would love this hotel if they make some strategic changes and improvements starting with the front desk staff. But from reading prior reviews of same, doesn’t look like the person in charge there or owner cares. The receptionists are NOT courteous or friendly. They need training in customer service fast and NOW. They are downright rude. I cringe thinking back of their tone and terse responses during my stay. The other staff members were outstanding always with a bonjour or bonsoir madame :) and happy to help!

Next, the hotel needs to invest in well positioned oscillating fans for the common areas which is only comfortable after sundown. The only room with a huge fan is the club area which covers part of the dance floor. All other areas are too HOT! If it’s a marketing strategy, it’s failing as it’s hurting this hotel’s guest satisfaction score. Even the musicians who perform daily have to bring their own fan which is a testament of how hot it is there. It’s a worthwhile investment that can’t be expensive to execute.

Other than that, had a good week even with broken elevator most of the week and no water for a couple of hours.:))

Chambres belles et literie confortable. Baignoire dans la chambre mais sans pouvoir prendre de bain, le bouchon de l'écoulement pas étanche. |Eau chaude ou froide. Pour trouver l'entre-deux, bonne chance. Coffres désuet et climatisation également. |Tout le reste était parfait.