GRAND HÔTEL DES TERREAUX ^{* * * *}

Reception a l'écoute et serviable |Petit déjeuner pas mal|Chambres scent l'humidité |Pas de mini bar même pas une bouilloire pour un hôtel 4 étoiles c'est malheureux. |1 Femme de chambre tres désagréable elle nous as mal parlé elle dit même pas bonjours quand on lui dit bonjour |Elle a crier a la porte le moment ou elle voulait faire le ménage (je lui ai dit qu'ont pouvez partir a 13h elle m'a a bah non cest pas possible!! En mode très énervé.. il faut que je parte moi !!!) alors que la réception nous ait appeler le matin pour nous dire que vous pouvez quitter la chambre a 13h le jour de notre départ .|Elle as mis la musique a fond (provoquation)|On nous as facturé le le surcalssement 2 fois alors qu'on l'a déjà payé le 1er jours de notre séjour en cache et en partant mon conjoint à été facturé 20 euro encore une fois!! |C'est malheureux que sa nous a gâché notre séjour.

A deeply disappointing and unprofessional experience

At 9:00 AM, my wife and I left the hotel briefly to have breakfast at a nearby café. Shortly thereafter, we received a voicemail from the hotel receptionist accusing us of having left without paying our bill. Upon returning to the hotel, we sought clarification, only to have the accusation repeated to our faces.

We reminded the receptionist that check-out was not for another two and a half hours and explained that we had simply gone out for breakfast. Her response was: “You didn’t tell me you were going for breakfast. How was I supposed to know?” When we asked whether she had made similar accusations against other guests that morning, she claimed that all other guests inform her of their whereabouts when leaving the premises—a highly implausible and, we believe, dishonest statement.

When we requested her name, she refused to provide it. Only after repeated inquiries did she give us a name, though we have strong reason to believe this may not be accurate. She also failed to respond when we asked whether she had seen us leave with luggage (we had not) or whether she had checked the room (she had not). Nor did she explain why she made no mention of this supposed concern when we dropped our key at the front desk, as required by the hotel.

In terms of the general quality of the hotel, we can only echo other critical reviews. This establishment does not meet the standards of a four-star hotel. The rooms are small, stuffy, and lacking many of the amenities one would reasonably expect. For example, there was no functioning air conditioning—despite warm temperatures during our stay in late April in southern France. The reception informed us that AC would not be available until summer, a claim contradicted by other guest reviews. It appears the hotel simply removes the remote controls until they see fit to return them.

Overall, this was one of the worst hotel experiences we’ve had in over 200 stays across Europe. Never before have we been falsely accused of attempting to leave without paying, simply for stepping out for breakfast before check-out.

At 9:00 AM, my wife and I left the hotel briefly to have breakfast at a nearby café. Shortly thereafter, we received a voicemail from the hotel receptionist accusing us of having left without paying our bill. Upon returning to the hotel, we sought clarification, only to have the accusation repeated to our faces.||We reminded the receptionist that check-out was not for another two and a half hours and explained that we had simply gone out for breakfast. Her response was: “You didn’t tell me you were going for breakfast. How was I supposed to know?” When we asked whether she had made similar accusations against other guests that morning, she claimed that all other guests inform her of their whereabouts when leaving the premises—a highly implausible and, we believe, dishonest statement.||When we requested her name, she refused to provide it. Only after repeated inquiries did she tell us her name was “Grace,” though we have strong reason to believe this may not be accurate. She also failed to respond when we asked whether she had seen us leave with luggage (we had not) or whether she had checked the room (she had not). Nor did she explain why she made no mention of this supposed concern when we dropped our key at the front desk, as required by the hotel.||The following day, we sent a detailed email to the hotel director, Madame Estelle Baumann, explaining the situation. We received no reply. A week later, we sent a polite follow-up, stating that we were holding off on publishing a public review in case she wished to respond. To date, we have received no acknowledgment. Given this continued silence, we feel a responsibility to inform other travelers.||In terms of the general quality of the hotel, we can only echo other critical reviews. This establishment does not meet the standards of a four-star hotel. The rooms are small, stuffy, and lacking many of the amenities one would reasonably expect. For example, there was no functioning air conditioning—despite warm temperatures during our stay in late April in southern France. The reception informed us that AC would not be available until summer, a claim contradicted by other guest reviews. It appears the hotel simply removes the remote controls until they see fit to return them.||Overall, this was one of the worst hotel experiences we’ve had in over 200 stays across Europe. Never before have we been falsely accused of attempting to leave without paying, simply for stepping out for breakfast before check-out.||For travelers visiting Lyon, we strongly recommend alternatives. Hotel Silky offers excellent three-star accommodations with courteous, professional staff. Hotel des Célestins also provides good value and a much more pleasant experience. If you are seeking four- or five-star options, there are many in the area—but we urge you to avoid Grand Hôtel des Terreaux. The four stars on their signage are entirely undeserved.

A deeply disappointing and unprofessional experience – avoid this hotel

At 9:00 AM, my husband and I left the hotel briefly to have breakfast at a nearby café. Shortly thereafter, we received a voicemail from the hotel receptionist accusing us of having left without paying our bill. Upon returning to the hotel, we sought clarification, only to have the accusation repeated to our faces.

We reminded the receptionist that check-out was not for another two and a half hours and explained that we had simply gone out for breakfast. Her response was: “You didn’t tell me you were going for breakfast. How was I supposed to know?” When we asked whether she had made similar accusations against other guests that morning, she claimed that all other guests inform her of their whereabouts when leaving the premises—a highly implausible and, we believe, dishonest statement.

When we requested her name, she refused to provide it. Only after repeated inquiries did she tell us her name was “Grace,” though we have strong reason to believe this may not be accurate. She also failed to respond when we asked whether she had seen us leave with luggage (we had not) or whether she had checked the room (she had not). Nor did she explain why she made no mention of this supposed concern when we dropped our key at the front desk, as required by the hotel.

The following day, we sent a detailed email to the hotel director, Madame Estelle Baumann, explaining the situation. We received no reply. A week later, we sent a polite follow-up, stating that we were holding off on publishing a public review in case she wished to respond. To date, we have received no acknowledgment. Given this continued silence, we feel a responsibility to inform other travelers.

In terms of the general quality of the hotel, we can only echo other critical reviews. This establishment does not meet the standards of a four-star hotel. The rooms are small, stuffy, and lacking many of the amenities one would reasonably expect. For example, there was no functioning air conditioning—despite warm temperatures during our stay in late April in southern France. The reception informed us that AC would not be available until summer, a claim contradicted by other guest reviews. It appears the hotel simply removes the remote controls until they see fit to return them.

Overall, this was one of the worst hotel experiences we’ve had in over 200 stays across Europe. Never before have we been falsely accused of attempting to leave without paying, simply for stepping out for breakfast before check-out.

For travelers visiting Lyon, we strongly recommend considering alternative accommodations. There are excellent three-star options in the city that offer courteous, professional service and great value. For those seeking four- or five-star experiences, many quality choices are available in the area. However, we advise against staying at this establishment, as it does not live up to its advertised star rating.

Nous avons essayé de passer une nuit dans cet hôtel « 4 » étoiles, pensant que nous allons passer une soirée reposante en profitant des plus ( piscine .. )
Ce n’est pas le cas

Petit 1
Effectivement c’est bien une piscine mais qui n’est malheureusement pas très bien chauffée et en plein milieu de la salle de restauration.. pas très chaleureux par rapport aux photos que nous pouvons voir. Nous pouvons croire que c’est chauffé à l’arrivé mais ce n’est qu’illusion ce sont les radiateurs qui donne cet aspect là.
Oui effectivement vous aller me répondre que vous ne vendez pas le fait que ce soit chauffé. Je suis d’accord, mais un bain un remous ( jacuzzi)qui n’est pas un minimum chauffé n’a pas d’intérêt.
N’oublions pas que c’est un 4 étoiles donc nous attendions un minimum de standing par rapport à ce que l’on n’a pas pu voir dans d’autres hôtel
Et niveau sécurité ce n’est vraiment pas ça . Par chance nous sommes jeunes, mais je pense au personne âgés qui ne peuvent pas en profiter a 100%.
Ma conjointe est de petite taille est a réussi à se faire mal avec le plafond qui est bas..

Petit 2
Les chambres
Le côté rustique à son petit charme en effet, mais les traces sur les murs font baisser immédiatement la qualité de la chambre
je suis rester choqué du manque de matériels mis à disposition : pas de cafetière, pas de petit frigo pour que lorsque qu’on arrive nous pouvons trouver des boissons fraîches, pas de télécommande de climatisation ( car oui nous sommes uniquement que mai mais dans la chambre il faisait chaud) Sans parler d’une salle de bain type hôtel 2 étoiles qui malgré, était très bien entretenue.

Par contre, le lit.. cheveux de partout dedans. Traces de rouge à lèvre sur la couette avec une belle trace marrons.. je ne veux pas savoir de quoi cela vient

À savoir nous sommes partis de l’hôtel, nous n’avons pas passé la nuit là bas. Car quand nous avons vue les avis sur la literie, nous nous sommes dit « tiens on vas contrôler de notre côté si des fois les avis ne sont pas tirer par les cheveux… » malheureusement même expérience que certaines personnes

Malgré tout ça nous avons été très bien été accueilli, très bien renseigné. 5 étoiles pour vous madame

Mais nous ne nous sentions pas d’y passer la nuit . Malheureusement nous n’avons pas goûté au petit déjeuner donc je ne peux pas donner mon avis..