L’HERMINE BLANCHE ^{* * *}

Terrible holiday....
Boiler broke during our stay, there was literally no communication to the guests about the status of the repair and no concern from the manager either who literally said to a guest in front of us "oh well these things can't be helped" after 12 hours of no hot water! Yes we know that can't be helped and that's OK, but a little communication with an update would have gone a long way! For example.... they could have said "we still are working on it" or "it's 6pm and we've just got the boiler fixed but it will take a good few hours for the tanks to get hot, we appreciate your patience and sorry for the inconvenience" - but NO the manager there didn't care clearly!
They are more concerned with getting dinner menus at breakfast than greeting guests and making them feel welcome!
The food was bland and cheap one dinner was tortellini and pesto which literally was like a packet pasta with jar of pesto and load of rocket lettuce thrown on top, super cheap and naff. The other options were not much better. The definitely buy the cheapest options available. We actually paid to eat out by the end of the trip!
Kids meals were almost same everyday. Pasta with butter or cheese or tomato then chips with veggies or one day was chicken nuggets and one fish fingers. Every dessert was vanilla ice cream for the kids.
There's supposed to be afternoon tea type thing put out late afternoon. The manager actually said in thr welcome meeting first come first serve. So they actually never cater for enough people. The lemon sponge cake one day was cut as thin as a water cracker!
The rooms are adequate at best. The duvets no where near fill the duvet covers so you have a mountain of sheet around your next not warm duvet and the edges barely cover the sides of the bed. The throw blanket smelt terrible snd definitely hadn't been washed.
The pillows and mattresses are hard.
The spa is supposed to be open 4pm until 7.30pm but they don't start heating the Sauna until 4pm so really this is only available from 4.30pm onwards as its cold for the first 25+mins!
Oh and if the boiler breaks the jacuzzi is cold for 2 days after too!
Oh and all the staff are out during thr afternoon and they turn all the lights off so if you would like a day off skiing like a few people who stayed in when it was raining one day they had to be in their rooms as the communal areas are dark and the lights are in a locked cupboard!

Lovely little ski hotel. Great spot for walking into morzine and to the Super Morzine lift over the suspension bridge. I'd recommend hiring skis from ABC Sport and you can leave your skis and boots there every night and walk back in comfy shoes, it's a bit uphill. About a 10 minute walk but its a good stretch after skiing. There is a bus down into town but it only runs every half an hour. I think there is also one to avoriaz but we had to go into morzine to collect our skis anyway so we just went via the super morzine lift every day.||Always a warm welcome. Afternoon tea I'm the lounge when you get in. Then a nice sauna and jacuzzi before dinner. Followed by a game of pool or table tennis after dinner. ||The hotel was full when we were there but easily catered for the number of guests. The dining room was cosy and well lit and the food was excellent.||We stayed in a family room, which was fine. Our sons are 17 and 19 so on the verge if being a bit big for the bunks and for sharing a bathroom but it was fine because we spent very little time in our room. We were at the back of the hotel but there was a nice view of the plenney lift from the balcony. ||The bathroom had a nice powerful shower which was always hot. ||The staff organised a quiz night one day which was fun and all the guests seemed to get involved. ||We have stayed in many alpine Elements hotels and chalets and I think this was my favourite. We will definitely return! Thank you

Expensive for what you get with Alpine Elements. Location is awfully inconvenient for skiing, lots of walking or infrequent buses. Would be a good hotel for €70pn but very expensive holidays with Alpine Elements.

We have just completed New Year week at Hermine Blanche with Alpine Elements, There are 25 rooms but is run as a chalet so very informal and fun.|This will be our 4th Elements holiday and we will be back. They are so well run, have such great staff and the hotel is fantastic and in a perfect position. An easy walk across the bridge to the Super Morzine or the bus is outside every half hour. |The food has been terrific every night with a choice every night.|There is good parking but the entrance is very steep. Make sure you have winter or cross season tyres if driving as the road in is also steep.|The pool sauna and hot tub are every bit as good as they look. |The staff recommend the extra bus ride to Avorias for good reason, we ended up there all week and boarded back to super Morzine which is a fun wide run after the high hard fun of the big reds there. Bit of a faff to board there better to D A bus it in the morning then board all the way back. Then short walk home across the bridge.

Me, my husband and two kids (8 and 6) have just had the most fabulous Christmas week at L'Hermine Blanche. If we could rate it higher than 5 stars, we would. The location is ideal, with free regular shuttle buses to the town if you don't want to walk maximum 10 minutes to get there. The food is really delicious, with kids portions an adult would struggle to finish and a lovely varied choice each day. The plentiful afternoon tea and constant access to the hot drinks/fruit juice machines is also a big plus. The facilities are great, and the hotel was spotless. The kids didn't tire of the pool table/table tennis and swimming pool, and the cosy lounge area created a wonderful, friendly vibe. We mixed with lots of the other guests during our stay and it felt very safe for the kids to roam. A lovely touch was having our own designated dining table for the duration of our stay - adding to the personal feel of the trip. The views from the dining area were stunning. The rooms are quaint and comfortable. It's always a struggle for space with a family of four and a lot of winter equipment, but we managed. The staff were fantastic: all very friendly and efficient, and nothing seemed too much trouble. We had a shower problem one morning and within hours it was attended to. Our room was also cleaned/tidied daily! Special mention for Lily, Shane, Ella and Abbie who really added to our holiday with their friendliness and attentiveness. Being Christmas week, attention to detail was evident in little things like mince pies at tea, a lovely tree, a Christmas quiz on Christmas eve and crackers with a full roast dinner on Christmas day. All of this, along with the perfect weather we landed for our week, made for a picture postcard winter wonderland week. Thank you to the whole team at L'Hermine Blanche for making it so special.