CHALET HÔTEL LES CAMPANULES ^{* *}

I had a lovely stay at this quaint Chalet. I stayed for 2 nights before I began the TMB. Our room was mountain facing and to say the views were extraordinary is understatement. We were welcomed our first night with the most beautiful double rainbow I've ever seen (I understand this isn't a reflection of the hotel but still speaks to the vastness of the views!). The room was clean and our bed was comfortable. I slept very well both nights and found the room very quiet. The owner was very friendly and helpful. The food at the restaurant for dinner and breakfast was good and they had plenty of options (including for me as a vegetarian). I was able to store my bags there while I trekked the TMB which was very convenient. The location is a bit out of the way, but it close to a train stop which is convenient.

This hotel is amazing. The pricing is for a 2 star hotel but quality is far higher! The rooms have charming chalet style design, are EXTREMELY spacious, and deliver stunning views! The hotel has a ton of amenities including group dinners - perfect for TMB hikers - and a full bar that serves generous free tapas per drink order. The staff I’m also convinced are the best in their industry - they are incredibly warm, knowledgeable, and professional.

On the last bit - I witnessed about half a dozen encounters of large hiking groups making multiple changes to their requests and the staff here handled every single case with 500% patience and big smiles.

The only potential downside of this hotel is it’s a 20 minute walk to Les Houches town center - this materializes as a real tradeoff if you need quick access to the pharmacy. That said the walk is very pleasant!

I’d definitely stay here again. Strongly recommend!

PLEASE READ THIS BEFORE BOOKING

The photos on the booking platforms are fake.
We were extremely disappointed with our stay and the service. In reality, this is a very, very old hotel with serious cleanliness issues — black mold, warped laminate floors, damaged and dirty walls, and even a dead bug on the wall that had clearly been there for months, if not years.

We booked through Booking.com and will continue to file a complaint with them, but I decided to leave a review here as well to warn future guests.

The problems started from the very beginning.
The website stated check-in at 4 PM. We arrived tired from the road, only to find out that our pre-booked room was not ready. (Keep in mind that their check-out time is 10 AM, so they had six full hours to clean it — and failed!) Shameful.

We waited for 20 minutes and began to lose our patience — after all, when you’re paying €500 for two nights, your expectations are quite different.
A blonde receptionist offered us drinks — at our own expense — while we waited. So they failed to clean the room in 6 hours and still expected us to pay for our drinks? Outrageous. Clearly, customer service is not a priority here.

After almost 40 minutes of waiting, we finally received a key — only to find out the room was nothing like the photos and, even worse, it hadn’t been cleaned. Trash from the previous guests was still there. So we had waited for cleaning that hadn’t even happened.

Eventually, we were given another room (by now, it was almost 5 PM — nearly an hour delay!). This time, the layout was somewhat similar to the photos, but the condition was absolutely unacceptable:
mold, dirty walls, food crumbs on the table and chairs, a dead bug on the wall, and thick layers of dust in the corners.
(Photos attached.)

I went downstairs to report this, but the receptionist said that this was “normal” and there were no better rooms available. She promised to speak with the manager and offer us a discount. That also turned out to be a lie.

At checkout, they had the audacity to charge us for the drinks (€13), despite promising a discount. It became clear that the receptionist hadn’t informed the management about the mold or any of the issues. We had to waste more of our time and energy showing photos and explaining the obvious — that there should not be mold and dirt in a €250-a-night room.

In the end, they gave us a miserable discount.
I strongly advise against staying at this hotel.
Black mold is a serious health hazard and should never be present in any living space, let alone one that charges premium prices.

Amazing hotel! We booked this last minute before starting the TMB and were blown away. The lady at the front desk was so kind and let us practice our French, and when we told her we hadn’t eaten all day, she made sure we had an early dinner spot and even gave us a room with a Mountain view, even thought we hadn’t booked it. The dinner was amazing and the wait staff very friendly. Room was cute and very nice!! Highly recommend

Hotel con posizione panoramica sur les Houches e il massiccio del monte bianco. Personale gentile e disponibile in particolare la ragazza del ricevimento;Ségolène molto brava.
Unica cosa secondo me serve più cura e pulizia nelle aree esterne e al ingresso del hotel.