LA BASTIDE DE CAPELONGUE - LA BERGERIE

We visited only the Michelin star restaurant. First of all, it’s a beautiful place overlooking Luberon with breathtaking views and sunsets!
The food was exceptional. Chef Noel puts his soul into each dish! Must visit and experience the magic!

Amazing. Special shoutout to kids menu!

This hotel is a great hotel, with an amazing location in france. The rooms are satisfyingly clean spacious and has the most amazing view.

The service is absolutely incredible, the staff was extremely efficient and did their most to take care of me.

If you want to be happy, I HIGHLY recommend this hotel.

Good food, poorly managed
We ate here last night. First, let me start by saying we would have been very happy to say this feedback in person, but we were not even asked at the end when we paid how our experience was by the maître d’hôte.
Positive points:
-the setting is beautiful, absolutely dreamy and unique.
-the food was delicious, and the flavours were expertly matched
Negative points:
-we ordered the matching wine menu (which is 95 euros per person, so quite a treat!) but the wines were always served much later than the plates. We had to wait 5 min each time for our wine, so by the time we got our wines the hot plates were cold. I have never seen it done this way at such a high-rated restaurant… for dessert, which included ice cream, we waited so long I had to ask the waiter for it, he had clearly forgotten and then he brought only one glass, forgetting my husband’s… there many waiters around but they were not very attentive to us.
-overall the service was very unequal. Some members of the staff were lovely (like the charming lady who brought us the cheese tray). Others were barely cordial. There is a lack of management behind the staff.
-The manager (maître d’hôte) was lacking in our opinion. There were many miscommunications (like at the beginning, we had asked about the wine matching menu and he just assumed that’s what we would have without properly asking for our order which left us baffled for the first few appetizers, unsure if we had placed our order or not), lack of coordination with the team (we spent the whole night with the waiters behind our back arguing about what needed to be done for which table, quite a stressful experience). Finally, a proper manager is here to listen to complaints: he could clearly see some things had gone amiss, but he burried his head in the sand and did not even ask us about our night, or experience and rushed us out when we paid.
-one last little thing: we went there for our first year anniversary so for a special occasion, which I had mentioned in the booking, and they could clearly see us exchanging gifts. Not once did they say “oh what’s the special occasion?” “Happy anniversary “… This is usually one of the little touches at a restaurant of this class that makes you have a special night.

We left frustrated because so many elements of the night were there to make it an exceptional experience, but we felt a bit robbed because of the erratic service.

The terrace has a beautiful view and looks even better when the sun starts setting. The staff is very friendly and well trained. The food was amazing. Definitely a great experience.