RESTAURANT LA VIEILLE FONTAINE

Accueil chaleureux, cadre magnifique, le service bien soigné, excellent repas
Merci chef Pascal Auger vous êtes un artiste.. merci Marie pour votre professionnalisme et votre sourire .????????

Un restaurant gastronomique parfait : plats succulents et raffinés, service impeccable et sympathique. Un excellent rapport qualité prix plaisir !

Disappointing Experience Despite a Charming Setting

We stayed at Hotel Europe in Avignon for one night, from April 30th to May 1st. The hotel itself has undeniable charm—an elegant, old-style luxury with a lot of character. Our room was particularly spacious and included a cute little balcony. The location is also excellent: perfectly situated to explore Avignon on foot.

However, our overall experience was unfortunately marred by a serious lack of consideration for guests’ comfort. We paid around €460 for the night, expecting a restful and high-end stay. Instead, on the morning of May 1st— a public holiday—we were woken up at 9 a.m. (possibly even earlier) by what can only be described as construction-site noise: loud banging, metal being cut, and heavy machinery sounds. When I opened the window, I could see that the noise was coming from some sort of renovation or construction work within the hotel itself.

We eventually got up and decided to check out earlier than planned. During check-out, the receptionist politely asked how our stay had been, and I responded honestly, expressing that it was unacceptable to disturb guests with such intense noise at that hour, especially on a holiday morning. Her response was quite dismissive—she mentioned they were “installing mirrors or something like that”—and proceeded to charge me an additional €26.60 for the use of the parking without acknowledging the inconvenience we experienced.

Let me be clear: this complaint is not about the money. It’s about manners and respect for the guest. When a customer points out that their sleep was disturbed by noise caused by the hotel itself, and particularly when that customer is staying at a so-called 5-star property and paying close to €500 per night, the very least you would expect is a gesture of goodwill. Waiving the parking fee or offering a token of apology would have been appropriate and professional.

We chose this hotel hoping for a restful and luxurious experience. Instead, I left feeling disappointed and unrested. It’s a pity because the hotel really does have potential. But service matters just as much as style—and this was not the service one should expect from a 5-star establishment.

Hôtel de Luxe 5 étoiles?||We stayed at Hotel D'Europe from April 20 to 23. |The hotel amenities, buildings, rooms, art, and atmosphere are wonderful. |Very clean. |It's like a trip in time to a luxurious hospitality from the 1920s. |The restaurant is top of the charts: the staff, food and wine are worth the experience.||The regular hotel staff was great, helpful, and friendly. ||The manager, while being nice and friendly, made the weirdest managaerial decision I can remember witnessing as a traveler:||We lost the room key by mistake while visiting one of the nearby villages. We looked it up and learned that the key is of traditional unique french kind, and it costs 136 EUR to get a replica made and shipped by mail.||We were told by the receptionists to expect a fee of 100 to 150 EUR and that the manager will update us with the fee we are expected to pay.| |We suggested to the receptionists to split it - we understand our responsibility, but we assume that if one breaks the mirror by mistake in a luxury 5-star hotel, the hotel will take care of it, so a split of the key cost is a good solution.||When we checked out, we were happy to find that at the end, they did not charge us for the key at all. Nor the receptionists or the manager mentioned it.||We've continued our trip to discover a day later that the hotel charged our credit 150 EUR for the key.||No call, no email, no discussion. |We find this behavior bizarre and embarrassing and not at all fitting a 5-star French luxury hotel in Provence. ||Unfortunately, this changed our 5 star review to a 1 star review as it's totally unacceptable as we see it.

Hotel de charme no coração de avignon , com muito conforto e luxo , além de contar no front desk com duas rececionistas super atenciososas, uma Argentina e outra portuguesa; ficamos numa suíte Júnior , super espaçosa , com dois ambientes , banheiro claro ; enfim adoramos