HÔTEL LE VALLON DE VALRUGUES & SPA
餐馆
€€€
4.4/5
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在阿尔卑斯山公园附近的一家酒店里，提供正宗美食的美食餐厅。
40间客房、套房和别墅距离圣雷米（Saint-Rémy）800米，位于阿尔卑斯山自然公园脚下，有一家提供正宗美食的餐厅......在瓦鲁格山谷（Vallon de Valrugue）住宿是一种难忘的体验。至于餐厅，无论是从盘子里的菜肴还是从服务的角度来看，美食体验都是无可挑剔的。酒店最近推出了每天24小时运作的客房服务。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见HÔTEL LE VALLON DE VALRUGUES & SPA
4.4/5
116 通知
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
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The service was generally good, but nothing exceptional — simply what you’d expect from a hotel in this category. The facilities were decent, although the hotel feels a bit outdated. The carpets and lamps look like they’re from another era, and the AC unit in our room hadn’t been cleaned in what seemed like years. Some details felt neglected, which was disappointing for a 5-star property.
The real issue came after we checked out. The hotel correctly charged us for the full amount at checkout. However, two days later, we noticed the same amount had been charged again. When we contacted the hotel, they dismissed it as a bank error and showed no willingness to investigate. Naturally, I checked with my bank, and they confirmed the problem was on the hotel’s side. It took several days to get the duplicate charge refunded, and throughout that time, the hotel’s communication was nonexistent. They showed no interest in resolving the issue or even following up.
For a hotel that claims to be five stars, this level of service and attention to detail — both during and after the stay — was far from what we expected.
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