NOVOTEL SUITE PERPIGNAN CENTRE

If you are expecting a 4 star luxury while checking in and staying at this 4* Novotel you'll be sadly disappointed

When we stayed the lifts weren't workingin the Novotel part of the hotel (IBIS is next door)

We booked a day before arrival but there was no warning given that the list wasn't working

At check in i was informed of the fact and told to take the lift up to 5th floor of IBIS and then go across the hall and take the stairs down one floor to 4th floor, carrying the luggage. All the while there was no help offered with the luggage

There is no way I could do that with the luggage and with my arthritic knees.
I had to trudge back to the reception, luggage in tow to get a different room

I was offered a room on floor one again, no help offered with the luggage

The room is large but that's about what is 4* about it

The bathroom doesn't have a separate shampoo and shower but all in one option and no hair conditioner is provided

Imagine getting into the not very powerful shower at the end of a long day, after having reconciled to the fact that there isn't any conditioner, to find that the shower gel/shampoo sneezy bottle completely empty

The next day I informed the cleaning lady about the empty shower gel and she said it is someone else who changes it. She called the person who came immediately to change and noticed that the tissue box was empty and hadn't been replaced by the room service lady and asked her to which she did promptly

Needless to say, it wasn't really a good start

One of the windows was missing a handle, making it impossible to close and another one wouldn't open as it was locked shut and there was no key for it on the window or near it

We had just stayed at an IBIS budget in Bordeaux, where the bed quality was just as good as this one and the shower gel had liquid in it
How could this not have been checked

For the tea/coffee facility, only two paper cups are provided. That is in a room for potentially 4 people, as it was set up like this due to the room change. If there are two of you, and you have a hot drink each at night, you don't have any facility to have a hot drink in the morning

Also in this room, there was only one chair with the dining table, which they kindly rectified and brought us an extra chair

It can get very draining to keep asking for each item as you realise it isn't there

Of course, there is no parking associated with this hotel and you have to park in the public car park next door. Novotel doesn't have special rates for their guests with the car park and no direct access to it either

I had high hopes for this but sadly was very disappointed.

When we were checking out, the lady at the desk (Solenne - sorry if I am getting your name wrong) helped us to go to a lift reserved for the residents of the apartment building next door to go to the car park. She also helped us with our luggage as she could see we had a lot of bags for which I am appreciative and that made the check out process, at least, very good and pleasant

Tout était parfait : accueil chaleureux, personnel chaleureu et très sympathisch, chambres superbes et propres.
Rien à redire !

Il faut à tout prix, améliorer le petit déjeuner qui n’est pas digne d’un quatre étoiles.

Malgré mon arrivée tardive, l'accueil a été sympathique. Le forfait à prix préférentiel pour le parking est un vrai plus. La chambre est très spacieuse. La literie est confortable. la SDB (baignoire + douche) est très agréable. Le WC est séparé. S'il fallait trouver un point à améliorer, ce serait la mise à disposition d'une machine à café de type Nespresso dans la chambre et des stores électriques pour les fenêtres.

Bon accueil en arrivant
Sauf qu on ne vous explique pas le principe des tickets pour sortir du parking
Heureusement qu il y avait le gardien
Chambre spacieuse
Double fenêtres pour l insonorisation mais pas possible d ouvrir pour avoir de l air frais car plein centre et très bruyant
Petit déjeuner correct mais le personnel inexistant
L avantage c est le parking à proximité