LE RELAIS DE FRANC MAYNE

Lovely place to stay and within walking distance of Saint Emilion. The chateau is quiet and secluded, with only 5 rooms on site. Breakfast is available and was very nice. However, there is no option for food on site after the breakfast. Overall it was a very relaxing place to enjoy whilst visiting Saint Emilion and I would highly recommend it!

Bretons, c'est par hasard que nous avons réservé une nuit au Domaine de Franc Mayne sans même savoir que les propriétaires sont des Rennais. Magnifique domaine à la décoration soignée. Merci à Pascale et Rachel pour leur accueil et leur amabilité. Merci également à Véronique avec qui nous avons fait la visite et la dégustation du domaine. Tout était parfait ! Kenavo

We were visiting on our honeymoon and stayed in the beautiful treehouse suite. The property and estate are gorgeous! I gave it 4 stars instead of 5 because - upon arrival we found multiple dirty and used towels + a dirty used robe on the room, still damp from the guest before. We alerted the staff at the front desk on our way to town… when we returned a few hours later the dirty and used towels and robe were still in the room (gross!). It took staff 24 hours to simply come take away the used towels and robe. I did not appreciate that- this was a special honeymoon trip and the lack of effort to remove unsanitary linens from our suite was disappointing.

That being said - the estate is beautiful. The breakfast is wonderful! We loved Veronique and Rachel- both so lovely and friendly. They made up for any negative. They are both excellent and helpful!!

Nous avons passé un merveilleux moment dans ce lieu superbe. Accueil chaleureux et visite/dégustation fort sympathique. A recommander et revenir !

We stayed at Franc Mayne for our honeymoon (and noted this in our reservation). However, the "romantic tree house room overlooking the vineyards" was absolutely terrible, especially considering the astronomical price we paid and we felt like no effort was made to compensate us for our poor experience. We expected a secure room with a high quality finish and to be treated exceptionally well. However, this was not the case.

THE ROOM
Here are the list of issues with the room...
- The door wouldn't lock, meaning anyone could get into our room. The only thing stopping people getting in was an easily scalable, waist high gate.
- In addition, the safe didn't work, so we couldn't secure our valuables in our room.
- The rain shower wouldn't work.
- The complimentary WiFi was not accessible as it was too far from the main house.
- The gate leading into the tree house was incredibly stiff to use.
- The hand rails and stairs leading up to the room were rough, the stairs felt loose under foot and the whole tree house was in need of maintenance.
- not the fault of the owner, but it was also swarming with wasps making the little balcony unusable (I suspect there was a nest at the bottom of the stairs).

THE FACILITIES
Generally, the facilities weren't without issue too, particularly the pool..
- the surface of the water in the swimming pool was full of dead bugs and needed cleaning
- the perimeter of the pool was infested with ants and needed treating
- the area surrounding the pool was all laid to grass meaning you had to get your feet dirty when walking around it (as well as avoid the wasps in the grass!)
- we were told there would be pool towels in our room, but they were missing. When we were given them, they were old.

THE SERVICE
Rachel was pleasant with us and did things like book us taxis to and from the hotel. She also offered great service during breakfast (which was very nice).
However, it was our honeymoon, our room was awful and we were only transferred to another room after having to stay a night in the tree house. It should have been the first thing that was offered to us.

We were moved to the flat above the old post office which was very nice, but it seemed like no one had been in there for months. I also had to haul our 25kg case from the tree house down narrow steps up to the other over uneven ground without offer of any help.

At the end of the stay, we were offered nothing for our trouble - no partial refund, not even complimentary wine. Just an apology. Frankly, it was not good enough.