HÔTEL DE LA TRÉMOILLE ^{* * * * *}

Exceptionally located, amazingly spacious beautiful rooms, and consistent great service at an amzing value. Located in a quiet street with close access to mayor attractions, great restaurants, and public transportation, La Trémoille never disappoints.

Ooh La La … the Best Hotel in Paris, the location(in the Fashionable Golden Triangle), The Hotel Decor(Luxurious) and the Staff are Phenomenal, Kind, Caring, Sweet and Professional. They are so Gracious and always smiling, it’s like home. The Service is Royal and we Love the Staff!|—| Isabelle B. - Reservations Department|Cecilia F. - Head of Reception|Charly L. - Receptionist|Hugo A. - Receptionist…| Wowwww, how can they be so perfect? Helping us with luggage, making reservations at restaurants, bring up tea at night… always smiling, calling the room to see if we’re Happy and treating us like Royalty❤️ These 4 wonderful ppl and the Head of housekeeping made our Trip Amazing, they care and represent the Brand Beautifully. The owners are experts in the Hospitality Business, the COSTES GROUP, own the Best Hotels and Restaurants in Paris, they put the clients and guests first, they believe service requires Grace and Kindness and that’s why we love this Group. Our new friends at the Tremoille Hotel are like Family and we will|See them again soon❤️????????????????

I thought at this point I would write in Arabic, but the hotel needs to read my review as well. Of course, I’ve stayed in many high-end hotels before, and I can categorize this one as a boutique hotel—but with its reception staff, I would say it felt like a truly luxurious experience. I just fell in love with them—so lovely, helpful, and polite, especially the lady at the front office. I wish I could remember her name, but she said she is around 70, though I have my doubts—she was beautiful, and her soul and smile were like those of an 18-year-old. The welcome was warm, it’s close to Paris landmarks, and the most important thing: the superior room had a ‘bidet spray. and the room overall well give you the experience that you are in Paris

Do not book this hotel if you're a person of color.
There were strong racist undertones, and it was the worst hotel experience I’ve ever had.

From the moment we arrived, we noticed we were being ignored during check-in. When the staff finally acknowledged us, there was still no warm welcome. There were three bellmen on duty, and we had four suitcases—yet no one offered to assist us. Meanwhile, they were helping a white gentleman with his luggage. For a hotel that claims to be five-star, this was odd.

When we got to our room, it was very warm. We turned on the AC and went out to get dinner. Upon returning, the room was still uncomfortably warm. We called the front desk to report that the AC wasn’t working. The front desk agent told us he was aware and that, in fact, all rooms in the hotel were without AC for another week.

About an hour later, I went to the front desk in person because the room had become unbearable to sleep in. I asked if he was absolutely sure every room’s AC was out of service. He confidently said yes and reiterated that all rooms would be without AC for a week.

I explained that our booking specifically included a room with AC, and that if the hotel couldn’t provide that, we’d be checking out first thing in the morning. He told me I could check out if I wanted and rudely handed me a business card to email the hotel if I wanted a refund.

I returned to the room, sent an email to the hotel explaining the issue, and informed them that we’d be checking out three days early. I then booked another hotel for the remainder of our stay.

Here’s the crazy part:
The next morning, I went to check out and was greeted by a manager who said she had received my email. She told me the hotel does have working AC, and that the night agent gave me incorrect information. She admitted they knew the room we were placed in had a non-functioning AC unit. She apologized and offered to move us to a room with working AC.

I explained that we had already paid for another hotel due to the the lack of AC. I asked for a refund for the three remaining nights. She continued to offer us a new room, but I repeated that we were leaving. She said she was only the weekend manager and couldn’t authorize a refund, but she would escalate the issue to her direct manager on Monday.

I never heard back from her, so I followed up via email. The response I received said her manager did not approve the refund.

My best experience in paris so far even though this is my second time staying here, i feel like things changed after COVID to the better ! The head of concierge is an amazing guy and very helpful, i would highly recommend speaking to him to for any plans in your trip, the rest of the staff are smiling and very considerate for non french speaking folks and families with kids, the hotel is quite, the location is amazing , i cant put my satisfaction in words tbh highly recommended (the deluxe room is spacious and nice)