HELZEAR MONTORGUEIL

My experience at the Helzear Montparnasse hotel was a mixed bag. The hotel is easily accessible by train and is within walking distance of fresh produce markets and restaurants, which is a plus. Upon arriving, we were welcomed by a polite gentleman who checked us in and charged my card in full for our hotel stay.

He escorted us to our rooms in the main building. Unfortunately, there was a distinct smell of mold and mildew in the air when he opened the door, and the runner (rug) lining the stairs was worn and dirty. My father and I looked at each other hesitantly but continued to follow the gentleman to our rooms. My suite was the 1 bedroom Dollanier Rousseau suite, and my father had a junior suite.

The Dollanier living room had a crack running through the floor, and the sofa was worn. The large toilet flush button was broken. I opened the refrigerator door to find the freezer door hanging on by one hinge and could not close it. The kitchenette was tiny. The bed was comfortable but felt damp, and the comforter was plush. The suite was cool but not cold, and as we arrived at the hotel in the evening, we decided to spend the night. That was a HUGE mistake.

The temperature in the unit dropped from 70 degrees/21.1 Celsius to 14.6 Celsius/58.3 degrees, but both heating units were set to the highest level, 5. The next morning, I went to the front office, but no one was present. I emailed the hotel regarding the heat issue and received a response to check the heater settings.

Upon returning to the hotel at 5 pm, we stopped by the front office and explained the heaters were set to 5. The gentleman went to my room and acknowledged the heater wasn't working. The gentleman offered us a tiny one-bedroom, clean and neat, in a different building, but it only accommodated two adults (my husband who arrived that day and me); the baby crib didn't fit in the bedroom. I explained to the gentleman the room was unacceptable. I was advised that if I checked out, I would have to submit a request for credit because he wasn't authorized to grant one. Rather than take a loss of money, we decided it was best to stay in the new room.

The new room was clean, but the towel hook by the shower was broken, there was no ventilation in the bathroom, and the closet was in the living room instead of the bedroom. There was a ledge to place items in the bedroom, but you had to stand or kneel on the bed to access it (no nightstand). Furthermore, dishes, such as cups, a wine opener, and a spatula, were missing from the cupboard.During checkout, I asked for credit, and the gentleman told me to place an email request, and I might receive a 14Є to 17 Є credit.

In summary, the Helzear Montparnasse Hotel has some positives, such as its accessibility and proximity to markets and restaurants. However, the rooms had some issues, including a moldy smell and worn-out furniture. The heating system was also faulty, which made for an uncomfortable stay. The staff was polite, but the options for resolving issues were limited. If you're willing to gamble, then Helzear Montparnasse may be worth considering, but travelers beware.

The rooms are a bit dated in terms of furniture but the location is great and clean the staff is super friendly and you are at a walking distance from the catacombs, the subway and the bus station. The street right in the corner is filled with great grocery shops, restaurants and boulangeries we loved loved loved the privacy and the convenience they do offer a parking space for an additional cost. I will definitely come back.

Déçue. Une chambre qui ne correspondait pas à la description. Un canapé qui n’engageait pas à s’asseoir avec des trous de cigarettes. Un sol pas clean avec des parties manquantes. Une salle de bains minuscule. Je défie quiconque de rentrer dans le cabine douche !! Et que dire de la chambre !!!! Mezzanine !!! Avec un escalier meunier !! Incroyable en 2024!! Plafond taché. Un portant en guise de dressing. Je n’ai pas pu monter ma valise dans cette chambre tant c’était déjà risqué pour y accéder ! Bref. A éviter

Wer günstig und einen guten Standort möchte, kann das Hotel buchen. Allerdings sollte man hier mit einigen Unannehmlichkeiten rechnen. Der Service ist wirklich katastrophal! Beim Einchecken gab es Probleme da unser Zimmer nicht fertig war (es war bereits nach 16 Uhr). So sammelten sich viele Hotelgäste in der kleinen Lobby um darauf zu warten, dass jeweils das Zimmer fertig beziehbar ist. Der Rezeptionist (ein junger Mann) wirkte vollkommen gleichgültig als nach und nach sich die Leute beschwerten weil alle kmmef nur vertröstet wurden. Der Rezeptionist war extremst arrogant und entschuldigte sich nicht für die Unnannehmlichkeiten. Nein, stattdessen hat man sogar noch das Gefühl bekommen, dass man als Gast Umstände macht. Ein sehr unprofessionelles Verhalten. Der Lift ist dazu extremst klein. Oft trifft man hier auch auf die Zimmerreinigungskraft, welche dann mit rollenden Augen und stöhnend im Lift stehen wenn man diesen als Gast betreten möchte. Frische Handtücher gibt es auch nicht jeden Tag da die Lieferung mit Handtüchern nicht kommt. Alte Handtücher welche auf dem Boden liegen werden aber auch nicht mitgenommen (vielleicht liegt es daran, dass es keine Handtücher mehr gibt. In jedem anderen Hotel auf der Welt werden Handtücher welche auf dem Boden liegen mitgenommen und durch Neue ersetzt.
Die Zimmer sind solide ausgestattet und es ist sauber.

Super séjour pour mes 40 ans avec un très bon accueil du service
Personnes agréables et disponibles
Comme à la maison