HELZEAR MONTORGUEIL

Service au top, localisation pratique, chambre sympa je recommande

뭐 몇몇 단점들도 있겠지만,
가격과 위치가 모든걸 커버함.
good to stay and great location!!

There is no bellboy and porter only one person is working in the reception. All staff are rude. There is no telephone in the room. Wifl is not working.We wanted water from reception but he said water finished. This is not a4star hotel. It’s like a hostel.

This 'hotel' is an absolute joke. For starters, it isn't actually a hotel, more like a serviced appartment.
There are no facilites, and no staff after 10PM. Our entire stay was disasterous, from sewage pouring out of the shower drain and going 3 days without a working shower or toilet, to booking a ground floor room with a bath and being given a first floor room with a shower. The staff were extremely unhelpful (except for the manager who did try to make things right, but as soon as they left, it all fell apart again)
On our last day, they told us they would move us rooms so that we could use a working shower, and that we needed to wait at the property until the room was ready. THIS DIDN'T HAPPEN UNTIL GONE 5PM IN THE EVENING. This cost us our entire last day in Paris and was very upsetting to my wife and child. The rooms are quite dirty, we stayed for 5 days and the hard floors were never mopped once.
Towels were not replaced unless you asked and the beds were not changed in the 5 days we stayed.
Overall, the property is very dated, quite dirty, not very accomadating and the staff are totally unsympathetic to any issues. If you have a problem after 10PM (like sewage pouring out of the shower drain) then you are totally on your own as they don't answer the out of hours number.
Update:
The hotel finally contacted me to ask me to remove my review in return for a 5% refund. After some back and forth, we agreed a refund amounting to about 40% if we removed our review. They asked us to remove the review and they would then make the refund payment. After removing the review, they then contacted us again saying they were only going to refund 10%, because it was a misunderstanding. An absolute scam!!!

Good location but vey small room and bathroom, not practical at all. Not noise and light isolated windows.