HÔTEL LA VILLA EUGÈNE * * * * *
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€€€
4.1/5
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位于埃佩尔内的豪华酒店，拥有15间客房，全部配备了迷你酒吧。
Ouvert depuis septembre 2005, cet hôtel est une ancienne maison bourgeoise de la fin du XIXe siècle, ayant appartenu à Eugène Mercier, fondateur du champagne Mercier, et transformé en hôtel de fiveze chambres ayant chacune leur propre style et une décoration unique, mais toujours d'un grand luxe et d'un vrai raffinement.所有客房都配备有迷你吧、咖啡壶、空调、带床头的浴室，并享受最新的技术（电话、互联网、带卫星的液晶电视）。您可以在香槟酒吧、小型酒廊里小憩，或在以本馆风格设计的阳台上享用您的小餐点，并欣赏公园的美景。在阳台的边上，你也可以随时享受到外面的游泳池。Eugène别墅拥有一个停车场，免费和封闭的，在本公司。酒店的互联网网站展示了大量的照片，提供了一个很好的视角，让人看到了酒店的美丽。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见HÔTEL LA VILLA EUGÈNE
4.1/5
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于七月 2025
Sadly, our experience at Villa Eugène ended on such a sour note that it ruined what could have been a lovely stay.
When we checked out, the receptionist told us we could return later to use the pool before our 7pm train. We planned our day around that. But when we came back at 5pm, a different receptionist abruptly told us the pool was only for current guests. We ended up waiting two hours at the station with our luggage instead of relaxing. For a hotel claiming 5 stars, that’s unacceptable.
The hotel itself is authentic, in a nice location near Avenue de Champagne, and the building has character. Staff at breakfast and the pool were friendly. But service overall was inconsistent. Breakfast was basic (no eggs on demand, limited variety), there’s no restaurant, and a promised email with dining suggestions never arrived. The rooms also feel a bit tired, and the pillows were uncomfortably hard.
We live just an hour away and I had actually thought we might come back, but after this experience, definitely not. At this level, service and comfort should be the priority, and Villa Eugène misses the mark.
When we checked out, the receptionist told us we could return later to use the pool before our 7pm train. We planned our day around that. But when we came back at 5pm, a different receptionist abruptly told us the pool was only for current guests. We ended up waiting two hours at the station with our luggage instead of relaxing. For a hotel claiming 5 stars, that’s unacceptable.
The hotel itself is authentic, in a nice location near Avenue de Champagne, and the building has character. Staff at breakfast and the pool were friendly. But service overall was inconsistent. Breakfast was basic (no eggs on demand, limited variety), there’s no restaurant, and a promised email with dining suggestions never arrived. The rooms also feel a bit tired, and the pillows were uncomfortably hard.
We live just an hour away and I had actually thought we might come back, but after this experience, definitely not. At this level, service and comfort should be the priority, and Villa Eugène misses the mark.
访问于七月 2025
Limpio. Histórico . Atención al detalle . Agradable
访问于六月 2025
We had an incredible two-day stay at the Hotel La Villa Eugene! The staff was simply incredible from the moment we arrived until we departed! They were helpful, friendly, attentive, engaging and just awesome! The hotel has history, is updated, and well appointed. Great bar area and the location if perfect for a Champagne vacation. We had 7 adults and 1 infant. Just perfect!
访问于六月 2025
My husband and I stayed at Villa Eugene for three nights at the end of April. Our room was lovely with a private terrace as well as a large bathroom. Very comfortable with plenty of room for luggage etc. The staff was very friendly and there was someone on duty 24 hours a day if anything was needed. They also assisted in suggesting and making reservations for dinner in Epernay.
The public areas featured a lot of Louis Vuitton steamer trunks, antique luggage and other LV memorabilia.
The location was excellent, we walked to the center of Epernay each day and stopped at several champagne houses along the way.
This was a very nice boutique hotel and I would readily stay there again.
The public areas featured a lot of Louis Vuitton steamer trunks, antique luggage and other LV memorabilia.
The location was excellent, we walked to the center of Epernay each day and stopped at several champagne houses along the way.
This was a very nice boutique hotel and I would readily stay there again.
Unfortunately, our overall experience was marred by a serious miscommunication at check-out. In the morning, we asked the lady at reception if we could return later in the day to enjoy some time by the swimming pool before our train. She confirmed with no hesitation that it was perfectly fine.
However, when we came back later that day, we were met by two young women at the front desk, Ayfer and one of them a brunette, and the brunette girl (Not Ayfer) informed us, somewhat dismissively, that the pool was only for current guests, despite the fact that we had just checked out and had received explicit approval earlier. It happened on Monday, July 14 around 5:20pm.
This inconsistency completely disrupted our plans. We had organized our afternoon based on the initial confirmation, and now found ourselves stranded for over two hours waiting at the train station. It left us with a bitter impression and sadly overshadowed the rest of our stay.
Having worked for Atout France for several years, I know the standards of service expected in the French hospitality industry, and this is not it. A luxury property should offer not only charm and comfort, but also clarity, consistency, and above all, respect for its guests’ time.