avis_word NINE7ONE RESTAURANT

I was a good stay as well as good services provided by anathara Hotel downtown

Jeny, Riwash, Rahul. Really nice service, thank you a lot

Amazing ????

Fine

Very good
Thank u shraddha

Extremely disappointed with my recent experience at Anantara hotel 1214 room number. After checking out, I realized I had forgotten my gold chain . I called the hotel, and no proper response they are making to wait in phone call just saying that we will connect. After so many calls they are simply saying the room is occupied we can't disturb the guest. Even a 1 star hotel wouldn't do that. Think twice before booking with them.

Title: Poor Lost Item Assistance

During my recent stay at room no 1214,Anantara down town dubai, I misplaced a valuable gold Rudraksha chain. Despite reaching out to both the reception and housekeeping teams for assistance, I was disappointed by the lack of help in locating it.

We stayed 5 nights it was amazing, the room was very comfortable with a nice view on the city, and very welcoming.
The staff was amazing and friendly, breakfast was very good and a great thanks to Michael and Su! all others.

The best part of my stay was the service i received from the staff . The lobby team was excellent thank you to Nicolas and shradha for your kind service.

Things Are Perfect There. I Was There For The indoor Plants Maintenance I Quite Like The Attitude of The Staff They Were Very Friendly . If You Want The Plants Maintenance Service For Indoor Outdoor Reach Me 00971529914648

Thanks to riwash rahul from room service and also chef manish and arjun, I like the food hotel room and everything thank you so much.

I stayed at Anantara with my wife recently to celebrate a special occasion. It was a complete disappointment - the services were poor and there was no value for money.

This used to be my favorite hotel when it was a part of the Oberoi group.  It is unfortunate that Anantara took over the chain 2 years ago - the differences in management across these hotel chains are strikingly visible in each and every aspect of the stay - e.g., guest welcome experience, breakfast, service, staff courtesy, quality of toiletries, concierge services, and even making complimentary room arrangements for special occasions.

This difference was acknowledged by the hotel staff themselves, who blame it on management policies which seems stingy with an excessive focus on cost control, resulting in poor value for money for a discerning customer.

Let's do a comparison of my experience when it was a part of the Oberoi chain, and now a part of Anantara.

At Oberoi, the guest welcome experience was king size and check in was done in the room itself - the GM personally welcomed guests staying in suite category rooms.

At Anantara, the staff at the reception curtly tells you 'Wait at the lobby sir; I am busy with a guest now'. The experience is sloppy - I got a welcome drink and my wife did not get a welcome drink for a long time and got one upon request.

At Oberoi, the breakfast was supreme quality and service was topnotch. There was a personal level of service in everything.

At Anantara, they could not even do a basic masala omlette properly. As per their definition of a masala omlette, it has only onions and no salt or masalas. Seriously ? Which cooking school did they learn that from ? I asked for a fluffy moist-inside masala omlette folded restaurant style and I got a tasteless omlette without salt two times repeatedly. Why will I come to a 5 star hotel and have this mockery of an omlette ? Upon repeated requests, the sous chef finally prepared an omlette for me to my liking. The third time is always a charm at Anantara, but you have to ask for it. The fattet hummus had dangling bread in the hummus. The chef was courteous to send a properly prepared one to my room but my hunger had died by that time. There were parathas but no accompaniments like chana etc. The indian food section was very basic and screaming for more variety. There was chicken dimsum but no veg dimsum. What is the idea here ? Upon request, they prepared it but it was mushy to the core. What a horrible breakfast. Guests stay at hotels for the breakfast experience - and this was worse than pathetic.

At Oberoi, due to the magnanimity of management, special occasions for guests like anniversaries etc. are celebrated in style , with lovely decorations, souvenirs, cake etc.

At Anantara, there were six balloons worth 4 AED placed on the bed with a few rose petals - 6 small petals to be precise, along with the swan towel art which was flimsy and not tasteful.

All this comes at a very high price point with no value for money whatsoever. It is very disheartening to see a favorite place where I built memories with my family turn into a dump.

We have spent a wonderful moment in the Anantara Downtown Dubai Hotel. It’s very well located in Business Bay. The room was very nice (thanks to Samiksha). The staff is amazingly king and professional.
Many thanks to Lhamu (from the reception) also to Miyo and to Aman, Alena, Zayyah, Sabita, Michael and Puspa. You all made our stay unforgettable.

I had an amazing stay at Anantara with my son. Everyone was friendly and welcoming and helped us whenever we asked. A special thanks to Iris on the travel desk, Bhoj and Kenneth. The young lady at breakfast who took my eggs and coffee order was also very welcoming and polite - sorry I can’t remember your name.

The hotel is clean and beautiful but the staff make a pleasurable experience. The room was good when came back my room the housekeeper payal make my room and leave a note which make me surprise. I hope next time also i will stay.

Room windows are not sound seal at all, you almost can here any car passes by the hotel. You also can clearly here the room next to you and the room above your room

Very nice experience at lobby. Very nice and friendly staff. Nicolas and shradha are friendly and serve you with high professional.

Riwash and Rahul thank you so much also thanks to chefs Manish and arjuna, food was really delicious

Riwash and Rahul served really well, Biryani, fries and salad was really good. Thank you chef Manish and arjun

Tdo nota 10, a Gerente Maria em especial, assim como tos os funcionários. O nosso muito obrigada.

The hotel is clean and beautiful but it’s the staff that make it a pleasurable experience.
The welcome crew, receptionists, the dining experience all of it made us feel at home. Will definitely return. The kindness and attention of the staff was very heart warming.

Ich war 5 Tage hier und kann durchweg nur gutes sagen, super schönes Zimmer mit einer tollen Aussicht auf den Burj Khalifa. Die Mitarbeiter sind mehr als zuvorkommen und möchten einen wirklich den Aufenthalt so schön wie möglich gestalten.
Vielen Dank an die Crew Aman, Michale, Su und Myu ihr habt uns wirklich einen tollen Aufenthalt ermöglicht. ☺️

It was really nice greetings from Veranga upon arrival who helped us in our room, thankful ????????????????????????

Average room poor service every thing takes long time , other hotels in Dubai you can pay less and get better service , I don’t recommend it all Dubai is full of hotels I am sure you can find better place , first and last time for me

food and service was very nice we like the dinner buffet all team was so good and professional especially Ms Julia , Dipa and Aman thank you all will come back soon again .