LE VERGER DES CHÂTEAUX ^{* * *}

I am compelled to share our recent and highly disappointing experience at Le Verger des Chateaux. Our ordeal began upon arrival just after midnight, when, to our dismay, we found the hotel closed. This unexpected situation forced us to seek alternative accommodation in the middle of the night, a particularly distressing task as my wife is pregnant.

The following day, we were met with a lackadaisical response from the hotel staff. The manager’s casual dismissal of our plight with a mere “oh really? Thought it was tomorrow” was both unprofessional and inconsiderate, especially considering our prior detailed communication via email which left no room for such misunderstandings.

Upon eventually accessing the hotel, the extent of its shortcomings became painfully evident. It is difficult to encapsulate the myriad of issues we encountered, but they significantly marred our experience. The hotel’s attempt at price adjustments during the booking process was another red flag, with the price inexplicably escalating four times, culminating in an exorbitant and unjustifiable rate.

The hotel’s overall condition was deplorable; it was evident that the establishment is struggling to stay afloat. Everything, from amenities to infrastructure, appeared old and neglected. The broken elevator was a testament to this neglect. Given these conditions, we opted not to have dinner at the hotel, despite having already paid for it.

Our breakfast experience was equally disappointing. The food quality was substandard, with nothing appearing fresh. This, coupled with the depleted soap supplies in the bathroom and hallways perpetually cluttered with cleaning equipment, painted a picture of poor management and maintenance.

In conclusion, our stay at Le Verger des Chateaux was far from the relaxing experience we had hoped for. It was marked by a series of unfortunate events and a clear lack of attention to guest comfort and satisfaction. I cannot recommend this hotel and would advise potential guests to seek accommodation elsewhere.

Situé au centre de l'Alsace et en plein milieu du vignoble Alsacien, cet enfroit mérite le détour surtout pour les touristes car à proximité de la petite cité médiévale de DAMBACH-LA-VILLE et de l'accès autoroutes en 10mn. Endroit calme et convivial avec grand parking. Locaux spacieux, excellente table Alsacienne, carte variée et prix corrects. Je recommande.

Waren sehr zufrieden... schönes Zimmer.. sehr gut gegessen.. einen prima Parkplatz..zur Begrüßung ein kir.. etwas abseits....aber das ist für uns ein Vorteil gewesen da es sehr ruhig.. inmitten von Weinbergen..

Ruhig gelegen umringt von Weinbergen.

Nous avions une réservation via une Smartbox qui nous a été offerte et nous avons été extrêmement bien accueillis. La nourriture (dîner et petit déjeuner) était excellente, le service très agréable et la chambre parfaite (spacieuse, propre et joliment décorée). De plus les activités alentours sont variées et le cadre est très agréable. Ce séjour nous a donné envie de revenir.