LE CLUB DES ORMES

Try to avoid this overpriced joke of a restaurant if you can. While we enjoyed the holiday experience in general across the camp, it could have quite easily been ruined by this restaurant.

Able to fit us in at a moments notice, the place wasn't exceptionally busy, but staff seemed harried and inattentive, even though this was supposedly the premier restaurant on site.

Once the food was finally ordered, starters and mains, wine was served to the table, though water and bread was requested a few times, and even though some other tables received these items, we failed to - even though I could see bread baskets sitting and waiting to be offered up.

Main courses arrived before the starters and so had to be returned and I asked specifically for the main course food to be cooked again fresh. Our starters of patata bravas was an uninspiring hash of soggy potatoes and an insipid bright pink sauce. Considering brava sauce is primarily paprika and olive oil based, with some regions adding tomato, I have no idea what was in it to make it pink, and neither did the waiter. We were hungry and it was eaten, however.

25 mins later with no drinks, and no plates clear, I went to the bar myself to try and get a drink, and was asked to return to my seat and someone would serve me shortly. My patience lasted 15 more minutes, and I had to visit the bar again. Plates were promptly cleared and wine arrived. The main courses extremely shortly after that.

Our steak and pasta dishes, instead of being cooked fresh had just literally sat on the side in the kitchen and both chips and pasta were stone cold. They were sent back, after having to persuade the waiter to hold some pasta in his hand as he disagreed about the temperature, and returned shortly after, having no doubt been in the microwave. We decided to cut our losses, get as much eaten as possible and leave rather than stay and enjoy more wine or dessert.

Payment was done, not at the table as any other restaurant, but up at the desk like a fast food diner, which despite the extreme delays is the level of cooking shown here. And to then be provided a full price bill, stuck the nail into the coffin for me. After much debate a small discount was applied.

I cannot recommend enough that you avoid this restaurant and could I give zero stars, that's what would be awarded. The management need to take a long hard look at their team and sort it out quickly, as currently it is a disgrace to hospitality.

Food was poor, overcooked blackened fries, surprised they were brought out to our family as they were clearly black, my meal (steak) was cold, we had to ask to be moved to a new table as the golf group next to us were so obnoxious, shouting and singing, using foul language in front of families with children dining. The children’s meal options were very bad, plain dry fish, plain dry pasta., beef patty dry, no sauce nothing. Our initial waitress was rude and took half our order and then left and did not return, we had to ask for someone to come to take the rest of our order, thankfully when we moved tables the wait staff were really lovely so I am assuming the rude waitress was the only one. I did tell the wait staff about our meal and they just said we will tell the chef but that was it, they should have offered us a complimentary coffee or drink by way of apology but they just said sorry that you had a bad experience, was looking forward to this meal as the setting is so lovely but we were very disappointed.

Nous sommes assez déçu de l ensemble que ce soit au niveau de la cuisine, la qualité du steak la cuisson. Une clientèle n est pas acquise, je pense qu on ne me verra pas de sitôt.

Endroit très chaleureux.
Repas exellent.
Je recommande.????

Chapeau !
Nous nous sommes régalés !
Les plats sont généreux.

Mention spéciale aux serveurs qui ont été exemplaires. Nous n'étions pas des clients faciles avec notre table de 18 personnes, mais les serveurs ont été dynamiques et agréables malgré tout.
Autre mention spéciale au personnel en cuisine qui a réussi à nous servir tous nos plats en même temps.

PS : Mes excuses à la serveuse qui faisait la fermeture et qui semblait exaspérée car nous mettions du temps à finir notre assiette.

Merci beaucoup !