LE CLUB DES ORMES

Rien à dire

Dans un cadre « prout-prout »(photos des reine d’Angleterre, des trophées d’illustres inconnus) déçus l'accueil, pas grand choix dans le menu, la cocotte de poissons immangeable.

N'écoutez pas les commentaires aigris qui dévaluent le service. L'équipe est tout à fait compétente et agréable, mais certains autres clients ont l'air de croire que parce qu'ils sont riche tout leur est du, en oubliant le respect pour les gens qui travaillent là. Le repas était excellent, je recommande.

Restaurant avec un personnel très sympathique et dynamique. La carte est variée. La cuisine est raffinée et vraiment délicieuse. Nous y sommes allés plusieurs fois et nous reviendrons ! Nous le conseillons vivement !

Visited this restaurant twice during a recent stay. First time with 2 other families and the meal was good (steaks not cooked as we all asked for but we took it on the chin) and staff were great. 2nd time I went with my husband and 2 daughters. Ordered a medium steak which arrived well done, politely informed a male member of staff who said he’d sort it, he returned with another well done piece of meat and cold mash. I swapped steaks with my husband (who ordered medium and got medium) and informed a female waitress about my cold mash, it was literally cold to touch asif it had just come out the fridge. She said she’d swap it, waited quite a while and by this point my meal was ruined, my family had finished eating and I was fed up. She arrived back with my mash, which had a massive hair on the top of it. I said ‘what’s that?’ ‘It’s truffle’ I told her it wasn’t and pulled the hair out to show my husband. I told the waitress I won’t be paying for my meal, and I have never met anyone as rude as her in my life!! She downplayed the fact there was a massive hair in the food and made out like I was the issue. I told her this is their problem, not mine. I have came out for a meal with my family and I’ve had overcooked meat, cold mash and now a replacement that has a hair in it. She then went on to mock me, my husband spoke to her then. She is lucky my children where with me otherwise I’d of caused a scene and embarrassed her and the restaurant!! I went and spoke to her in private and informed her not to ever speak to me like that again in front of my family and that the customer service is appalling and the food is just as bad. Avoid here and eat outside the site. This young girl was apparently a manager as well ????. Not sure what customer service training they get for the job but she needs sacking! Can’t handle being told the order is wrong. I’ve never had cold food, and then replacement with a hair that looked like it was clearly put in on purpose anywhere else in the world. If you eat here please check your food ????