HOTEL D’EUROPE ET D’ANGLETERRE ^{* *}

Very expensive compared to the service they provide, there is no car parking, no gym , breakfast is limited, no view, rooms are very small.
The lady supervising the breakfast was a little bit rude when I took a disposable cup for coffee, and she was asking me to take her permission first although the cups are not hidden, also she was expecting me to wait for her where she was not available around to ask her permission to start serving myself the breakfast

Beautiful place, very friendly and helpful staff, great bed and a wonderful breakfast. Easy to find and nicely located on the Saone River banks. Very easy access to the highways surrounding Macon. I would highly recommend a stay at this remarkable hotel!

Mâcon is not a pretty town…

This hotel is more like a motel, and for parking you have to alert the receptionist before you can park, which left us double parked on a main road, waiting for them to service an old couple - 15 mins later we were allowed in.

The rooms are very basic, and most are surrounding the car park, which isn’t ideal.

Nice hotel, good parking, wonderful bed. Friendly young staff at reception who made us feel welcome. Stayed here for the third time, and that is why we took a room with street/river view - we prefer this over the indoor patio view whe had the first time. Very nice ancient building, and absolute quiet rooms - not evident in an old hotel. One remark though: the customer service could excel when you see the client as someone you’d like to help instead of someone who might not follow your rules correctly - when I say I will arrive at 12, you emphasise that the room is only available at 15h. You could say it positively, that we can already drop our baggage and that we can enter before when the room is ready, but that you can make no promise. Same thing, different approach in communication. When we ask for a wine glass, it feels strange that you ask us for 6 euro for the use of the empty glass while we are paying for an executive room. These are management issues that could easily be resolved if you see the customer in a different way. Droit de bouchon is logic in restaurants, not in fine hotel rooms.

The manager felt differently:

Reactie van de eigenaar 5 uur geleden
Dear Peeters Marnix,
We thank you for this feedback and for your compliments about our services.
In fact we are not restaurant, but an hotel with a bar.
When you bring your bottle to a bar, ask to open it as well as glasses, this is a service that is chargeable, regardless of the room in which you stayed.
Our corkage fee is €6, I would be curious to know what you would have been offered in a bar or restaurant if you requested the same service.
We are sorry if this proposal did not appeal to you and we still hope that this will not be the only memory of your stay in Mâcon!
Kindest regards

Monsieur, madame,
J'ai séjourné dans un millier d'hôtels au cours des 40 dernières années et je n'ai jamais essuyé de refus (ou de frais) pour emporter un verre vide dans la chambre. Votre explication s'applique évidemment aux restaurants et aux bars, mais pas aux chambres d'hôtel !

Nuit réservée à 23h55 le vendredi soir pour faire escale sur la route du ski. La personne de la réception nous a aidés à décharger les affaires et était très gentille. Nous avons pu déplier notre propre lit parapluie et il nous ont prêté un drap housse. Chambre propre et fonctionnelle - literie de qualité. Prix payé : 105€