HAMPTON INN GONZALES ^{* *}

Great location, friendly staff, great breakfast overall a great place to stay.

Front desk and other staff is wonderful, rooms however are a nightmare. I usually stay Hilton, well I definitely won’t stay here again. My room is nasty, floor is disgusting I don’t even want to walk around without shoes, bathroom is and was disgusting. The smell of my room is terrible and the wall or ceiling has a constant dripping sound, also my bed is completely ruined on one side (like it’s sloped so bad you’ll roll in the floor almost). Barely any hot water and no water pressure. I’m shocked this is even a Hilton hotel I’m disgusted and so happy this is my last night here. I used lysol on everything and even the smell of the room won’t go away, I will be returning to this area for work Monday and I will never stay at this hotel again. Staff was great, property run down, not clean, makes me feel disgusting like a cheap motel.

Only stayed 1 night here after an LSU game, but the room was nice & and clean, as was the rest of the hotel. Friendly desk clerk & wonderful breakfast. Could possibly use a bigger parking lot. Overall great!

September 26th checked in 4 pm. We chose this because we have always had great experiences with Hilton. We had been driving for 10 hours, decided to stop for the day and stay with a hotel chain we have always found to be enjoyable.
This hotel was the rudest, dirtiest, if I had the choice to give it minus 10 stars I would.
The desk clerk was not friendly, not helpful.
Wish I had never come here to stay. We had 2 issues with the television, the first wifi wasn't working the second the batteries in the remote were dead. None of these issues were the end of the world, what put me over the edge was the woman at the desk attitude. She was not helpful. My husband asked if she could come up and assist, she told him he had to come down to see her. He finally discovered the issue the instructions for wifi sign on were incomplete. The second issue our remote control batteries were dead. Called the desk again to ask if they had batteries to replace, she responded we have another remote control at the desk you'll have to come get it.
I know all this sounds trivial but it's not. Customer service is what makes a business a success. This rude clerk with a personality of a rock is not what you want at your front desk.
I have never written a review for a hotel stay. Travel all over, whenever we have encountered an issue it's been politely corrected.
Her attitude has left a bad taste with us. We're going back to Marriott.
Disgusted and fed up with this hotel.
If we weren't so exhausted we would have left.

A gentleman by the name of Mason stated that he was the general manager. Initially, the customer service questionable, but it’s not how you start, it’s how you finish. The manager was open and receptive to me as a customer and I really appreciate that. We all have our challenging days, so we must be respectful that someone else might be facing a challenge.