KARAFUU BEACH RESORT & SPA

Magnifique, un havre de paix avec tout le confort. Excellente place pour se reposer après les safaris.

Péssimo. Chegamos às 13h30 e não almoçamos porque o chek-in era às 14h. Ficaram logo apresentados!
Comida mediana, bebidas incluídas de má qualidade, Wi-Fi sempre a falhar, quartos antigos e degradados, frigorífico vazio e não arrefecia, águas em garrafa que devia ser da torneira, muito sujo, piscina principal com verdete(tenho fotos de tudo), televisão sempre avariada, o tudo incluído é mentira. Reclamei e não fui devidamente atendido pelo gerente. Péssimo relações públicas. Tive que sair após 24 horas, porque ficar naquela pensão era um tormento. Praia suja com plástico, pneus, troncos e cascas de frutas. Horrível mesmo. Não recomendo. De 5 estrelas só se for no céu. Uma aberração e um autêntico engano!
As fotos são completamente enganadoras...

Hotel przepiękny w stylu afrykańskim czysty i zadbany obsługa przemiła i bardzo sympatyczna jedzenie bardzo dobre świetne miejsce na relax i wypoczynek blisko plaża. Jak dla nas na pierwszy raz na Zanzibarze niczego nam nie brakowało. Polecamy.

This is a 5* hotel with 3* hotel quality. Probably long time ago this was one of the best hotels in Zanzibar but it is clear they are letting it to rot. The room quality is pretty basic and nothing to do with 5*. Air conditioning that does not have enough power to cool the room, bed clothing and curtains that are pretty old and completely outdated, a single chair in the room and is broken, etc. Also at night there are a number of power outages in the complex which we have not experienced in other hotels in Tanzania even in the middle of Serengeti!! The all inclusive is not worth it, absolutely rubbish alcohol, and clearly set up for you to pay if you want to drink something decent. It is surprising that they do include small bottles of water in the all inclusive but not big ones. Also you can only get them in the bar but not at the restaurants or at the pool so you need to go upstairs to the bar to get the bottle and go back to the pool, why?? Apart from the pizzas of the Italian restaurant, the food is average an the variety is minimal. The staff is generally friendly and welcoming but they have a terrible customer service, if you complain about something the manager hides at the back and let the staff deal with it... Obviously your issue is not solved. The check out process is one of the most complicated I have ever seen. We leave at 13.00 so we asked to keep the room until 12.00 to have a shower before departure. Even in low season with the hotel half empty they made us abandon the room at 10.00 and would not give us a complimentary one. It was even a problem to keep a couple of towels to stay at the pool. Pretty exhausting to be honest having to talk to the reception 4 times about this and get no solution at all. In summary the worst 5* hotel we have ever been (and we have been in a number of them in 5 continents). We will not come back or recommend it.

Stedet ligger meget skønt ud til det indiske ocean og hotellet er smukt indrettet. Personale er generelt meget venlige, men der hænger ofte drikkepenge i interaktionen. Vi havde all inclusive, som dog var med en del not included. Feks pasta i pizza restauranten, det virker bare plat. Vi tog også en bådtur via hotellets dykkershop, som sådan set var ok, men det var så en anden båd og med en Ikke engelsk talende kaptajn. Vi havde fået lovet en privat båd, men skulle lige forsvare at der ikke kom andre med. Ingen hynder i båden, så få en redningsvest med til at sidde på.
Der er meget hyppige strømafbrydelser, som holder en vågen om natten når aircon genstarter. Ingen aircon ud over butikker og værelser. Hovedpool fin, men pool ved pizza restaurant havde synlige huller og var noget grøn.