HILTON ALBANY

Good location.
Horrible customer service.
I tried to call the hotel to ask about this random charge I noticed on my credit card bill.
I was just bounced around between departments and was directed to a voicemail system for accounting.
Left my phone number and that was two weeks ago.
Horrible.
In addition every time I have stayed the breakfast that is supposed to be paid for is never out on time.
I dont have time to wait a extra 20 minutes.
Who manages this hotel?

I generally focus on posting positive stuff but this hotel has some major deficiencies.
The good - nice lady in the lobby bar recommended Cafe Cappricio which was a wonderful restaurant.
The shuttle driver Brian was very friendly and got us to and from the restaurant.
Mr B who runs the Starbucks stand in the lobby might be the most pleasant person I’ve met in months.

The bad:
-Nobody we ran into could get the room below 77 degrees (in winter with the heater in the room turned off). Only solution is to open the window so you hear all the busses and downtown traffic.
- I’m a Hilton Honors member and the couple we were traveling with is Diamond For Life. To spend more time with them we booked the executive room with access to the Executive lounge (cost an extra $20 per day but comes with access to the lounge, snacks, drinks, breakfast etc). . When we went to the lounge it was closed. My friend went to the manager to inquire about the closure she was rude to him. As it turns out it’s not open on weekends which also means Friday night. Would have been great to know that before paying extra.
- Decent views are blocked by windows that haven’t been washed since the Carter administration.

It was too hot in the rooms no temperature control. Staff was good. I would not go back.

Good luck trying to get a hold of anyone on the phone if you have a billing issue! Had to pay twice to get out of the parking garage, figured it would be an easy fix after the fact. Have tried calling about 15 times and left several voicemails, you can't even get anyone on the phone here. How do they do business?

UPDATE: Owner replied below telling me to call the same phone number that no one answers. And shockingly, still no one answers. I received a call on Sunday from someone who said they would look into it and get right back to me. It is now Wednesday and not a peep.

The bathrooms were a little tight. I am from NYC so I am accustomed to accessibility to food, stores, etc in a very close area. That would be my other complaint. I was there but only had a few options for food or just picking up things. The hotel overall though was great and the service was great. Everyone was friendly and accommodating. My first trip to the capital.