PLANET HOLLYWOOD BEACH RESORT

Visite este lugar desde el día 20/10/23-22/10/23
Y en mi opinión no es un hotel de 5 estrellas ya que en mi habitación en el sofá cama al abrirlo estaba el cobertor todo sucio e incluso habían papas fritas,al estar todo sucio me empezó a picar partes del cuerpo.
Aparte el servicio de los restaurantes no es muy rápido,hay que esperar mucho para poder entrar y para que le traigan las bebidas igual.Pero la comida si es bueno.
Al igual el servicio de los carritos;al estar en el lobby esperando para ir a la habitación dura mucho en llegar y por eso se acumula gente y no caben en todos;está claro que al hotel le falta más personal.
Si se disfruta más que todo si va acompañado,la actividad de espuma es muy bonita si mide más de 1.70cm
Otra cosa es las luces que se encienden en la entrada o a la par de la cama,esos interruptores controlan todas las luces de la habitación;y eso puede ser un poco molesto si vas acompañado.

So I was trying to leave a review but it doesn’t look like that is possible on the website. I’m assuming it is because they dont want to have to delete all the negative reviews everyday. I will say I was there recently and it was my first “all inclusive” I’ve been to. I was very disappointed. There is nothing near the resort so once you are there you are stuck there. No casino, no golf corse, no fishing pier, really no alcohol ( see below). Everything extra we spent money on was even worse.

6 hour fishing trip… we went out with 3 other boats. Our boat turned right and the others continued to deeper water and after 6 hours we had brought in 2 needle fish ( salt water gar). Once getting back we found out all the other boats caught 10-20 mahi.

Jet Ski tour… our motor went out on our jet ski in the cove we were in and we had to limp back to the resort and beg for our money back and finally got it.

Food… all inclusive means some apps. But if you want the good stuff bust out the credit card or be prepared to have your room number ready. Buffet, the fruit was good, pizza was ok everything else was trash. Tex max took FOREVER. Steakhouse everything was extra, hibachi had good rice but everything else was ehh. Fuel was decent. Didn’t go to Italian place due to other people’s reviews I heard while there. Honestly the burger place was the best food place there but was really salty. I can get a burger at home.

Alcohol…After drinking for 2 days, because this was the worst trip I went on, and not feeling anything, on the third day I made it a point to get drunk. On the 3rd day I had a total of 15 tequila shots, 5 cocktails and 5 beers and was fine. No stumbling. No falling. Just disappointment. There is no whiskey, scotch only. All alcohol tasted like pool water because I’m pretty sure that is what it is was. I was talking to the staff and was requesting a certain whiskey, that they had at the airport but I didn’t get because I figured an all inclusive would have everything, which goes for 31.00 here in the US as well as the airport. They told me for 500.00 they would bring me a bottle.

This was the biggest waste of money and time. I will not be returning to any planet Hollywood and I may never revisit Costa Rica because of how bad the experience was.

To say this was a 5 star resort would be stretching the truth. Very disappointing stay.

The resort itself is beautiful, as are the rooms. The housekeeping staff is wonderful and kept the room clean. The resort is on a hill, but the golf carts came by very often, so it was not an issue. Pools were good.

The front desk staff called constantly, harassing calls asking how everything was, did we need anything, etc. It would be nice if they did not do it so often. One day, it was 6 calls in less than an hour, and it got so bad we unplugged our phone so we could rest. Then other days, calls about 10 minutes apart asking the same questions over and over.

The star class service was not worth the extra $$, we barely heard from our butler, he made our reservations and that was all. There is no "Green Room" this is the same room that you use to check in. There is a star class pool and it includes a restaurant for breakfast. There is no topshelf alcohol here.

The drinks are terrible. The alcohol is very watered down, and the drinks tasted like water. They used very cheap liquor in the drinks in the first place, then watered them down. When we asked about a different bottle, we were told it is for decoration. I'm not much of a drinker, 1 or 2 drinks, and I feel it. I could drink all day here and never get a buzz.

The food....I could go on for paragraphs, but I just summarize. Room service, would come cold if they rememberedto bring it. Restaurants were meh. The burger joint gave me food poisoning. I don't think we ate one hot meal while here.

Tried this hotel it was super expensive. No wheelchair accessibility, even though their site says the facility is accessible. But when we arrived the wheelchair couldn't e en get to the pool!
They did refund the money because we couldn't stay.

Sadly this resort disappointed me. The service is terrible. I’m saying it in present tense since I’m still presently checked into The hotel. The food is mediocre. The wait times are bad. It’s hard to get anyone to bring you something to drink let alone refill your water. At Gusto, they were supposed to serve us the appetizer bread first, but we were given it last? We didn’t know the restaurant offered dessert until we were ready to walk out since we finished our meals. Like the lack of communication is bad too. Tonight, I was really upset with the hostess at Blue Star. We can clearly see there were open tables available at the restaurant, but she tells us that it’s a 40 minute wait. Okay. Fine. I’ll wait. So 30 minutes into my wait she seats a couple before us? I did confront the hostess but she played stupid. I got really angry after that. Oh, there was a refrigerator in the Blue Star that held all their up-sale beer and tequila, which was extremely loud. You can’t even hear yourself think in there. It was stupid loud. The drinks are watered down. The location is far from everything. The beach is nothing spectacular. I will say the rooms are huge, clean and nice. Costa Rica is beautiful and worth visiting. All my excursions off the resort were great and so were my tour guides.

I just wouldn’t recommend staying at this particular resort. Apparently, Marriott recently bought them out or is there new management. Hopefully they retrain their workers.