PLANET HOLLYWOOD BEACH RESORT

I stood 3 days and 4 nights.
Rooms and overall areas seemed to be pretty clean and a nice smell is perceived all around the hotel
Pool bar areas lacked water bottles, which is a must for this type of hotels
Asked for Vodka on 2 separate days on both of the pool bars and the bartender said he was sorry, but Vodka was out of stock.
Came back at night and same story, around 7:00 pm, no Vodka left. Poor planning on bar restocking is terrible.
Also, bar staff is not trained properly on making the cocktails similar or equal on all areas. Bartenders were making excessive drinks and this could lead to overspending on ingredients.
The restaurants don't have a reservation system that could be done over the phone or app. This makes difficult to plan if visiting multiple restaurants on 1 night.
I cut myself on my left leg and when approached Front Desk for assistance, the only thing that I was offered was a crew that could come and clean my wound. Nobody, absolutely no manager approached to me and asked why or how I felt or if anything could've been done for me, or if I needed anything.
I left bleeding to my room and had to clean myself.
Lunch buffet seemed to have leftover food and some items looked stale from previous days.

Final score for me 3 out of 5

Este año quería darme “un lujo” siempre voy a Riu y quería probar algo diferente pero Riu es 50% más barato y más calidad que este hotel.

El Staff sirve todo con mala gana, pésimo sistema de buffet. Y la comida sosa y sin sabor.
Como 2 horas intentando hacer check out. Dijeron que recogían las maletas a las 11am y fui saliendo del hotel a las 2 PM.

Lo único que rescato es la habitación, es bonita y confortable. Pero todo lo demás NO.
No vale la pena visitarlo.

My friends and I had a highly disappointing experience at the Planet Hollywood all-inclusive hotel in Costa Rica, and I must share our negative review. We made a significant effort to get together, with 17 of us traveling from three different countries, enduring over 18 hours of travel just to spend four days together. We opted for the "Star Class" experience, but it was far from stellar.

Our disappointment began at the entrance, where we waited in a car lane for about 45 minutes to access the resort. Initially, things seemed fine, but the situation deteriorated rapidly. On the first night, we visited the sports bar, which was supposed to be open until 1 am, but they ran out of beer at 11:30 and depleted all liquor by 12:15. What's worse, the sports bar was infested with underage guests who were not only drinking but already intoxicated.

When we raised our concerns with a manager, we were met with a dismissive response. They claimed it wasn't the hotel's responsibility to regulate who entered the sports bar, insisting that it was the parents' duty, not theirs. This was a major red flag.

We tried to salvage our "Star Class" experience by making use of the amenities, but it was a series of disappointments. At 10 am, we went to the pool expecting refreshments, only to find that there was no beer, and we had to wait until past noon for it to arrive. Tonic water, a basic ingredient for our preferred drinks, was also consistently unavailable at various bars.

Our dining experiences were equally frustrating. Breakfast at the restaurant required us to wait over an hour for our food, wasting valuable time we could have spent enjoying our limited stay. Our reservation at the steakhouse for 9 pm resulted in us waiting an hour for our food, leaving us hungry and frustrated. To make matters worse, when we requested refills for our drinks, we were informed that the staff responsible had already gone home for the day, leaving us without simple refreshments like Pepsi.

We voiced our complaints to multiple managers, who promised that someone would reach out to us, but we never received any follow-up. This experience has left us deeply dissatisfied, and we are determined never to return to this hotel. Furthermore, we have spread the word to our friends in three different countries, warning them to steer clear of this establishment. Planet Hollywood all-inclusive in Costa Rica fell far short of our expectations, and I would strongly advise others to consider alternative options for their vacation.

Planet Hollywood Costa Rica has been the best resort I've visited.

First off, I went in September and there was so much beautiful greenery. The people, locals, employees were all so nice and professional.
We had star class status, check in went smoothly, we were introduced to our personal assistant Alonso, who was absolutely magnificent! We went to our room which had a lovely view and Alonso went over all the details with us and all went well from there.

Here are the pros and cons:

beautiful resort everything as pictured
Beds were comfy
the best food, Mexican, Italian, guys burgers, steakhouse and even the buffet
drinks, iced caramel latte at fuel margarita, sangria, special at the sports bar w jalapeños n pineapple
karaoke was fun and Bryan was a great D.J.
overall clean resort

Very loud flush with toilet
beach had black sand, which wasn't appealing, not enough beach chairs

overall this is a great location and amazing experience, I will definitely visit again and so should you!

Really bad service. They can't plan for crowds; this weekend they got 2 large groups probably reserved from a long time ago. Still had very long time for restaurants (which still had some physical space), and now for checkout there is 30 crowd waiting by the pool while raining waiting for a cart to take us to the lobby for over 45 minutes