BOTANIC SANCTUARY * * * * *
宾馆
€€€
3.4/5
2025
推荐
2025
比利时最美丽的酒店物业之一，拥有巨大的房间、水疗中心和5家餐厅
注意：豪华！这座前身为临终关怀修女修道院的酒店已被巧妙地改造成比利时最好的酒店之一。当您走进昔日的桔园，沐浴在明亮的灯光下时，您会立即感受到无微不至的关怀。从头到尾，您都将享受到无微不至的呵护。酒店客房宽敞明亮，天花板别具匠心，金卡其色和灰褐色的色调令人心旷神怡。三层楼高的水疗中心和 5 家餐厅（其中 3 家已获得米其林星级认证，包括标志性的 Hertog Jan 餐厅）为酒店的高标准锦上添花。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见BOTANIC SANCTUARY
3.4/5
18 通知
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
I was visiting Belgium for a couple of days and called the hotel to ask about day passes for the spa facilities. They put my call through to spa - no answer. 3 times. I asked if reception could tell me whether there was such a thing as a day pass. Was told it depended on how busy the hotel was but possibly. (Could reception not look to see how busy the hotel was?)
Called back 4 hours later having had no news as promised. Told by a different member of staff that I could just turn up on the day and get a pass for sure but he couldn’t tell me how much it would cost. Called AGAIN when I arrived in Antwerp and got through to the spa this time (yeay!) and was told there’s is never access to the spa at weekends because they are too busy. Challenged this based on what I had previously been told and was dismissively told that they understand but no sense of apology for wasting my time or the stack of misinformation at this point.
Then I receive an email. Oh yeah I had also emailed the spa direct to get info and was told - and this is a direct quote -
“Dear (they didn’t write a name)
Thank you for your interest in the Botanic Health Spa! YOU CAN BY A DAY PASS
1 PERSON 200 EUR
2 PERSONES 250 EUR
I’m looking forward to hearing back from you!”
Ohhhhh so u CAN get pass to use the facilities but only if you pay over 50% of the cost of a room! Wow!
So I don’t know about you but I think it’s bad service and also, frankly a bit of a rip off… but yeah, it’s probably lovely once you’re inside…who knows. Not me. :)
But when we arrived, they had given it to another customer and they had so-called “upgraded us”, without our approval.
The first “upgraded” room was on the ground floor, dark, with absolutely no charm.
The second “upgraded” room was a combination of two tiny rooms linked by a dusty brownish corridor with a terrible mouldy smell, a so-called 2 rooms suite.
They had deceived us, we leaved.
This behaviour is unfortunately typical of businesses thinking they are successful enough to not feel obliged to make efforts for their customers anymore nor to keep their word.
We’ll return to Antwerp which is beautiful city but we’ll go back to August, also an ancient convent converted into a hotel, where they still know what an impeccable service is.