A-STAY ANTWERP
宾馆
€
4.5/5
2025
推荐
2025
酒店有清醒和非常舒适的房间，在实用性、设计和预算之间有一个很好的折中。
这家全新的酒店距离火车站和钻石区仅一箭之遥，是实用性、设计和预算（价格对安特卫普来说是合理的）之间的绝佳折衷。这家非常高科技的酒店的概念是自助服务，无论是酒吧还是登记入住，但工作人员总是在现场指导你完成家庭自动化。房间是清醒的，非常舒适，我们喜欢非常现代的公共区域和内院。聪明的建议：在网站上查看他们的促销活动，它们是定期的。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见A-STAY ANTWERP
4.5/5
24 通知
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
While in our room, an unauthorized individual attempted to enter using a passcode mistakenly issued by the hotel staff. This alarming incident not only compromised our privacy but also posed a potential risk to our safety and belongings.
Upon addressing this serious concern with the reception staff, we were met with a lack of accountability and an absence of an apology. The situation worsened when our original passcode was deactivated without our knowledge, presumably during the staff's attempt to rectify their earlier mistake. Regrettably, even this was mishandled, as we were locked out of our room upon our return.
Our requests for assistance were further delayed by a staff member's preference to finish their meal before addressing our urgent need to regain access to our room. This is indicative of the broader attitude we encountered; many staff members appeared indifferent and unwelcoming, with one even prioritizing personal use of the gym facilities over guest service!
This experience has deeply undermined my trust in A stay’s commitment to guest security and service. I hope this feedback prompts a reevaluation of staff training and customer service protocols to ensure that future guests do not endure a similar ordeal.
We apologize for the lack of accountability and delay in addressing your concerns. This behavior is not aligned with our commitment to providing exceptional guest service. We will be addressing these issues with our team to ensure more prompt and respectful service in the future.
We are committed to making necessary changes to regain your trust. Thank you for bringing these issues to our attention.
Kind regards,
The A-STAY team
Goed uitgeruste kamers .
Vriendelijk personeel.