ALTA HOTEL ^{* * * *}

I've stayed twice and will return. That's the best you can get!

Casi 4 meses esperando un reembolso de este hotel y nada.

Wir haben nur im Restaurant zu Abend gegessen. Das Ambiente war sehr schön, dass Essen wie auch der Service gut.

This place is incredible. Stay there. The hotel was a labor of love and detail with the architecture of a cathedral. You walk into a stone columned lobby with 40 foot high ceilings and a wooden roof. Everything is unique and artistic. There is NO chain hotel feel about this place. Flowers growing inside the beautiful rustic dinning room, a terrific home cooked Mediterranean menu with vegetarian options. Lovely vista and pool and my room had a Spanish style balcony (all rooms have some garden facing space I think). Staff were five star level butler helpful and kind. They offered to have dinner in my room since I got in after the hotel restaurant closed. Arranged airport pick up for me with short notice. Can’t say enough good things about this magical place with beautiful outdoor spaces. The rooms are basic rustic. My fridge was not in the cubby and there was no coffee maker but this didn’t bother me because I had signed up for their a la cart beautiful breakfast. Loved it. So special.

Juanita Miranda, I tried to book this venue for a wedding. Andrea offered 5 options showing 2 event rooms with various decor. The proposal never mentioned a price variation and Andrea never mentioned a price variation until after I selected the decor option. Andrea then told me that there would be an additional charge for that option but wouldn't tell me how much and then charged my credit card before before we could finalize the decor issues. Andrea refuses to make good on his/her poor communication and honor the option shown to me. I will be requesting a charge back from Amex due to this unsavory and illegal bait and switch. If you would like the full details of the whatsapp communications, i have screen shots of the entire chat or you can go into the events whatsapp to see how Andrea communicated with me.

Update: They have yet to refund my money (as they offered below) and I had to submit a dispute with my credit card company. Their communications have been rude a dismissive...they believe that I should have known that the quote was not for the space and decor matching the photos they sent me.